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Social Media From The Audience’s Perspective Presented by Nicole Nicolay @nik_nik Reggie Nicolay @Cyberhomes
Then…
Now…
Nielson Online – Sept 2009
Trust Sources in Advertising – April 2009 Nielson Online – July 2009
United broke my guitar…
“We’re a sue first, ask questions later kind of an organization.” -Horizon Realty Group 2009
What we like…
We like to be heard… I have a voice…
We like to participate…
We like transparency…
We like companies that care...
We like quality products/services...
What does this mean for business?
Thank You! Presented by Nicole Nicolay @nik_nik Reggie Nicolay @Cyberhomes

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Social Media From The Audience's Perspective

Hinweis der Redaktion

  1. It may say it’s a little tougher than it used to be…Truly listen and accounting for our feedback. Think about it business…we’re giving you our questions (pre-purchase and after purchase), we’re sharing the words we use to describe any given product/service, we’re telling you what we like and don’t like, what’s worked and not worked… Real-time market researchListen and monitor your keywords and phrasesAct and involve act…get into the conversation…don’t act arrogantPay attention:CrowdstormYelpSocial MentionWhosTalkin