This document is a resume for Nicole Ann Andris. It summarizes her work experience in customer service and logistics roles over the past 15 years, including her current role as an Account Representative for Cotter Merchandising since 2014 where she handles order processing, shipping, and communication with customers. It also lists her education which includes a Hazmat Certification and high school diploma.

1. NICOLE ANN ANDRIS
215 McCadden Ave Massillon, OH 44646
Home: 330-832-7855 Cellular: 330-472-6704
Email: naandris1095@gmail.com
http://www.linkedin.com/pub/nicole-andris/84/719/83/
OBJECTIVE
To secure a position in Customer Service and or related areas with room for
advancement and growth. My goal is to please and satisfy my customers and
employer as I build a good rapport with both.
EDUCATION
Hazmat Certification Akron, Ohio
Terminal Warehouse, Inc.
High School Diploma Massillon,
Ohio
1993
EMPLOYMENT
February 2014-Present Account Representative
Cotter Merchandising
• Order processing (Domestic and Export orders) , data entry, labeling, bar
coding, Customers raw material coding, ensure myself and the warehouse
staff follow the customer’s special internal instructions
• Familiar with transit times, routing guides for lane assignments, resolve
disputes on unusual handling charges
• Review COA’s and SDS sheets for shipments and item set-up by
management
• Constantly in close contact with our customers/purchasing agents
regarding irregularities in product quantities and quality.
• I use Microsoft Office daily and have excellent interpersonal and
communications skills
• Able to easily set and manage multiple priorities and make solid decisions
in a dynamic work environment
• Disciplined but flexible approach, and clear ability to work independently
and collaboratively

2. MAY 2010-October 2013 Account Representative/Logistics, Terminal
Warehouse, Inc. (ISO 9001 CERTIFIED CORPORATION)
Responsible for maintaining inbound and outbound inventory for the North
American Composites, Swan, OMG, BASF, TH Chemical, Lubrizol Advanced
Material, CVC/Emerald and Covidien at the 3rd Party Warehouse
• Order processing (Domestic and Export orders) , data entry, labeling, bar
coding, Customers raw material coding, ensure myself and the warehouse
staff follow the customer’s special internal instructions
• Ensure all hazardous shipments air and ocean have proper Airway bills,
Dangerous good markings, correct labeling, invoices, Shippers
Declarations, Placards, Heat treated pallets etc.
• Familiar with transit times, routing guides for lane assignments, resolve
disputes on unusual handling charges
• Review COA’s and SDS sheets for shipments and item set-up by
management
• Schedule carriers and determine cost effective shipping routes, follow lane
guides, aware of carriers with heated and refrigerated trailers etc.
• Constantly in close contact with our customers/purchasing agents
regarding irregularities in product quantities and quality. Familiar with
Nonconformity reports
• Familiar with numerous carriers from small packages such as FedEx, and
UPS, to LTL carriers such as USF Holland, Dayton Freight, A Duie Pyle,
& FedEx Container Groups, for Exports such as KLine, Mason Dixon, etc.
Also we use expedited carriers such as FedEx Custom Critical Freight. TL
carriers such as Wooster Motor Freight onto
• Ensure exports make deadline for arrival at the pier
• I currently use SAP, and Synapse for the receiving and outbound order
processing
• I do billing and RGA’s for all of my assigned customers ,
• Track inventory and assist with audits and resolve inventory discrepancies
• Mathematical-Kg’s, pounds, Liters, etc.
• I use Microsoft Office daily and have excellent interpersonal and
communications skills
• Able to easily set and manage multiple priorities and make solid decisions
in a dynamic work environment
• Disciplined but flexible approach, and clear ability to work independently
and collaboratively
August 2003-November 2009- Clerk, FFC
• data entry; assisting in the closeout of daily funding
• Completed the month end reports for the branch
• Ran credit bureau reports on new contracts
• filing; answering phones; made copies and fax documents
• processed contracts at all stages, including performing credit checks

3. • processing & coordinating hard copy & electronic files; updating and
maintaining files and contact information for customers; assisted the
management staff as needed.
• Responsible for maintaining closed contract storage.
• Processed incoming mail and prepared outgoing packages for shipment.
• verifying new health club / stores-on-line memberships; corresponding
with letters to decline contracts back to the proper club
• updating and maintaining files and contact information for customers
August 2002 – April, 2003- Benefits Helpline/Clerk, Goodyear Headquarters
• Answering phones
• answering benefits questions about changes
• data entry; copying; filing
• mailing benefits packets
• Retrieved information on microfiche
• processing and routing mail
• filing new patent/ trademark information in company files