1. Nickolas Van Tilton
Fort Worth, TX 76108
(817)673-0833 Nickolas.V.Tilton@outlook.com
Summary
InformationTechnologyProfessional seekingacareerwhere Imayutilize mytechnical skills,
experience,andtrainingsupportingend-usersinatechnical environmentanddrivingbusiness
objectives. Excellentcommunicationandpersonalitywill be valuabletointeractingwithtechnical
and non-technical personnel.
Technical Skills
 WindowsOS98, ME, XP,
Vista,7,8, and 10
 WindowsServer
2008 R2, 2012 R2, 2016
 MicrosoftExcel
 MicrosoftWord
 MicrosoftOutlook
 MicrosoftPowerPoint
 MicrosoftAzure
 MicrosoftIntune
 MicrosoftOffice 365
 Adobe Acrobat
 MicrosoftNAV 2009
 VMWare
 Active Directory
 E-SetAnti-Virus
 Norton Anti-Virus
 DNS
 DHCP
 IIS
 TCP/IPProtocols
 Hardware Troubleshooting
 Software Troubleshooting
 ADPSolutions
 Concur Technologies
 CertificationsCurrentlyHeld:
 MTA Mobility/Azure Fundamentals
 CompTIA Network+
 CompTIA A+
 MTA SecurityFundamentals
 CompTIA Mobility+
 CompTIA Server+
 CertificationsinProgress
 CompTIA Security+
 MCSE: CloudPlatformandInfrastructure
Professional Summary:
ConvergysCorporation
Tier 3 NetworkEngineer– Microsoft
5/2016 to present
 Helpmanage the ever-growinginformationneedsourclients
 Serve asan advancedtechnical resource thatcanact as an advocate forour customers
 Communicate withbusinessclientsviatelephoneandwrittencorrespondence regarding
technical questionsandissuesrelatedtoWindowsNetworkingtechnologies.

2.  Provide advancedTierIIIresolutionsforcomplexcustomerissuesrelatedtoOnPremise
Technologies,includingbutnotlimitedtonetworking protocolsandservicessuchas:TSP/IP,WINS,
DHCP, Routing,MAC,ARP,OSI,SMB, VPN/Wireless,andFirewall. (More availableuponrequest)
NetworkAdministration
 Installed,configured,andtroubleshotDNSonWindowsServer2012r2/2016 usingbothvirtual and
physical servers.
 Installed,configured,andtroubleshotDHCPonWindowsServer2012r2/2016 usingbothvirtual and
physical servers.
 Installed,configured,andtroubleshotIPAMonWindowsServer2012r2/2016 usingbothvirtual and
physical servers.
 Createdandmodifiedwhitelistandblacklistrecordsusingedge serversusingPowerShell scripting.
 Created,modifiedandremovedusersandmailboxstorage inintermediaemail hosting.Managed,
maintainedandauditeddistributionlistsandaliasesinintermedia.
 CreatedandupdatedpagesinSharePointacrossClientsystems.
 Capture andanalyze networktraceswithWireShark,MicrosoftNetworkMonitor3.4,Microsoft’s
Message Analyzer.
 Proficientunderstandingof the followingtechnologiesDNS,WINS,NETBIOS, DHCP,SMB (1,2, 2.x,
3.x),TCP/IP,DA,Branch Cache,IPAM,VPN,WFP,WMI, and WindowsFirewall
Experience
MalinIntegratedHandlingSystems
FieldService Technican
8/2015-3/10`6
As a FieldService TechnicianforMalinIntegratedHandingSystemsIamresponsible forthe upkeep
of electrical,hydraulic,andgaspoweredforkliftsthatourcustomersown.Once Ireceive acall VIA
our intranet,InotifydispatchIamon the wayto the customer.Customersatisfactionisournumber
1 goal.Once at a customer’splace of operation,Icheckinand getto work.Otherthanbasic
mechanicsImust tapintothe forkliftscomputerviaaserial ATA cable or phone line adapter
dependingonthe age of the lift.Once inside of the forkliftsoperatingsystemviaflashwareIcan
access the internal firmware andNANDwhereproblemscanarise from batteryshorts,failedwires,
connectors,shorts,etc.
L.B. Foster
FieldService Technician
8/2014 - 8/2015
A FieldService TechnicianforL.B.FosterRail Technologiesisresponsible forinstalling,maintaining,
and repairingover1,000 Class1 Railroadlubricatorspoweredbysolarpanels,drivenbyAllen
BradleyPLCs.
Duringmy time withL.B. FosterItraveledtoover15 statestovisitcustomerswithtechnical needs
on rail lubricators.The troubleshootingprocessinvolved,checkingelectrical components,
configuringandmappingof networkcards,GSMrelays,PLCs,wiringsolarpanelsandbatteries,
testingandremote monitoringof functionsviaadashboard.

3. UnitedStatesArmy
94P Multiple Launch RocketSystemElectrical Repairman
8/2010 – 8/2014
As an essentialmemberof the Army’sweaponsmaintenance team,the multiplelaunchrocket
systemrepairersupervisesandperformsmaintenance onvariousrocketsystems,includingthe
Multiple LaunchRocketSystem,HighMobilityArtilleryRocketSystemandthe self-propelled
launcher-loader.
Trouble shootand repairessential communications equipment,electrical wiring,andhydraulic
components.
Utilize aInteractive ElectronicTechnical Manual throughaToughBook.
Configure local areanetworksforcommunicationsduringliveactionexercises.