1. 11 Camelot Circle Apt C
Fairfield OH, 45014
865-296-2213
nicholasbphillips@hotmail.com
NICHOLAS B PHILLIPS
OBJECTIVE Long term desktop support technician or related IT position.
SKILLS & ABILITIES  Strong Computer Repair Skills
 Windows XP and 7 Expert
 5 years of Remedy ticketing experience
 Service Now ticketing system
 Remote assistance and Remote Desktop Protocol
 VPN and SSL VPN advanced troubleshooting
EXPERIENCE QUALITY ASSURANCE SOFTWARE TESTER, LONDON COMPUTER SYSTEMS (LCS)
February 2015 -Present
Evaluates and tests Rent Manager software to verify that the program functions according to
specifications and standards that the company outlines.
PRODUCT SUPPORT SPECIALIST, LONDON COMPUTER SYSTEMS (LCS)
October 2014 – February 2015
Provide high-quality Rent Manager software support to an extensive customer
base, accomplished through phone calls, and in certain cases, logging in
remotely to the workstations of end users to troubleshoot issues. Efficiency,
punctuality, and communication skills are essential.
MARATHON OIL SERVICE DESK SPECIALIST, SAIC
May 2008 - October 2014
Take multiple incoming tier I intermediate and tier II advanced calls daily and create and
manage tickets via the Service Now ticketing system for clients in a fast paced corporate
environment. Duties included account unlock and password resets in multiple systems,
creation of Microsoft Lync messaging accounts, updating primary user in the EUC Toolkit,
advanced VPN and network break/fix troubleshooting, manual remapping of Outlook exchange
profiles, advanced iPhone and iPad troubleshooting, etc.
EDUCATION FRANKLIN COUNTY TECHNICAL HIGH SCHOOL - MONTAGUE, MA - HIGH SCHOOL DIPLOMA
Computer Repair and Networking