A&SL presentation on ITT Dublin Mobile Catalogue

1. Changing times, changing approaches
&
ITT Dublin mobile library catalogue
Niamh Walker-Headon, Systems Librarian, ITT Dublin
By PresenterMedia.com

2. Summary
About Library ITT Dublin & our approaches to
ensuring continuity of service provision
Background, Context & Challenges
Solutions Space, desk, online services
Why & how implemented> time scale etc.
Statistics
Live demonstration
Background
Changes
Mobile
Catalogue
Usage
Working
example
Marketing Steps taken, examples of coverage received.

3. Background
About Library ITT Dublin
Founded 1992
Visits 2010: 223721
Use MILLENNIUM
Registered users c.5,000
• FTE. C.4,000
Usage and
statistics are up
on everything
except ILL’s

4. Background
About Library ITT Dublin
Stock: c.99000
• Print: c. 40,000
• Circulation 2010: 42639
• Mostly electronic usage:
• Use of proxy access 2010: 744062
• Web page views 2010: c689000
Most checked out subject area:
• Social Sciences
• This is a significant change, as prior to 2010, it was decision
making and information management that was the most
checked out area.

5. Context: Staffing
Full staff compliment before embargo [head count] : 15
• Current staff [head count]:11
• Out of semester [summer etc]: 8
• % reduction [head count] : 27
> Challenge

6. Context: Space > Issue on LibQual
(always full) > designed for less students than we have> Challenge
Seating: 350
PC’s, Laptops and Notebooks: 63
Group study, 3 bookable rooms, eight open
access tables.

7. Space improvements 2010

8. Challenges
Continuing and developing services
Challenges
• Develop service, with reduced staff
• Recruitment embargo
• Reduction in budget
• Skills shortage:
• No programming specialist in the library
• No funds to outsource programming
• Work with existing budget – or smaller
• Cost of in-house development outstrips purchase of service
Reduction
in budget
Reduction
in staffing

9. Solutions > Staffing & Desk
service provision
•Hours for desk service have changed
•Circulation statistics have been used to ensure times of high
demand are covered
•Library opening hours differ from
desk opening hours
•Opening with attendants only
•Supported by Self Service Centre:
•Borrow
•Return
•Renew
•View basic account info

10. Solutions > Staffing & Desk
service provision
•Increase in borrowing entitlements
• Over last 8 years from 3 to 10
• Doubled borrowing period
• Less holds
•Reduced staffing commitment to desk service
by 50%
•Reassignment of duties/roles
•Not possible with out flexibility and dedication of staff

11. Solutions > Staffing & Online
Services
Web team reduction in staffing [head count] 50% Have been
Patron account management online including PIN reset
New Services to promote subscription usage & simplify IL:
• Researcher suite
•Federated search
•Open URL link resolver
•Database & Journals A-Z
•Electronic resource management
Three online “How to” tutorials
pragmatic

12. Solutions> Staffing for ILL
Online ILL
MAJOR CHANGE IN POLICY & WORKFLOW
Allow for submission of ILL online via
Open URL server, directly into LMS.
Agreed with BL & Subito
•Reduction in staff time needed for ILLs
•New online search services lead to reduced
no. of ILL’s submitted, and amount of
checking staff need to do per request
•No printed paper trail
•Patrons are finding materials themselves
and not needing to use the ILL service as
much.
•Have to have complete citation to submit
an ILL
•No. of ILL’s is down, but usage of the open
link resolver is at +7,100

13. Is it working: Federated Search
Feedback Survey 2010 Space:
Increased
usage:
Gate
count by
Nov +
45000.
Gate
count on
group
study to
date +
36800

14. Solutions > Online Services
Web site
Survey for feedback on Researcher Federated Search service
highlighted a few easy changes we could make.
Top ten pages/services highlighted on top of page / home page
Removal of branding and jargon
Find ITT > Find Articles
Reduction of number of clicks needed to get to book rooms,
access exam papers, search for a citation, etc.

15. Solutions > Staffing & Web 2.0
Online Services
Blog > Facebook & Twitter
Blog stats showed very little traffic except for search
engines crawling, and when we held a competition on it.
Institute created an account on both Facebook and Twitter
1 year trial of Facebook and Twitter at the Library
Have more followers than we did on the blog on both
Easier to post to Facebook. All desk staff trained to post.
No longer only web team

16. Why a mobile catalogue
Very rare to see a student or staff member without a mobile!
Increased use of mobile
friendly browsers. For
example:
•August 2008 0.72% of use =
Safari web browser, used on
mobile devices
•August 2009 1.91%
•August 2010 3.91%
•December 2010 4.87%
Opera Mobile Skyfire
Other
browsers
Google Android Bolt

17. What is a mobile device
It is a pocket-sized computing device, typically having a display screen with touch input and/or
a miniature keyboard
•Smartphone
•Iphone
•Ipad
•PDA
•Blackberry
Enterprise digital assistants can further extend
the available functionality for the business user
by offering integrated data capture devices like
barcode, RFID and smart card readers.
From
http://en.wikipedia.org/wiki/Mobile_device

18. Solutions > Mobile Catalogue
Possible products
1. Library thing’s
Library Anywhere
• An established player
• Known to work with
LMS, but not platform
dependent
• Reasonable pricing
3. III’s Airpac
Millennium product
• Proprietary product.
• LMS dependent
• Costly
5. Boopsie
• Minimal staff resources required
• Fast & Affordable
2. MobileCat
Developed at the Tri-College libraries,
MobileCat provides a mobile-ready
interface to III WebOPACs. It is written in
PHP.
An example of this web application can be
viewed at http://m.tripod.brynmawr.edu
4. In - house design
• No programmer
• Subscription to external service cheaper
than time needed to develop in-house.
• Slow development
• III users group – developing css to share.

19. Library Anywhere Implementers
1616 Libraries
http://www.librarything.com/wiki/inde
x.php/LTFL:Libraries_using_Library
Thing_for_Libraries

20. Boopsie Implementers
http://www.boopsie2
.com/libraries_client
s.html

21. Implementing Library Anywhere
How we did it
Library anywhere selected
Order created and issued
Account Access on Librarything enabled
Edit pages in WYSIWYG interface
• It is a micro site
• Library thing do all the work
• Xml editing available if wanted but not required.
View mock up to test
Javascript placed on library web site

22. Implementing Library Anywhere
How we did it
Testing
•Web browser > Safari, IE, Firefox
•Test iphone / ipad app
•Test android app
Launch
Time frame c.2 weeks from order creation
Could be less now, as we were early adopters

23. Library Anywhere Usage Statistics

24. Library Anywhere Usage Statistics

25. Library Anywhere Demonstration
Anyone with a mobile device?
•Go to http:millennium.it-tallaght.ie/
• Follow the prompt
•Visit the mobile homepage at:
• Universal version: http://www.libanywhere.com/la/302
•Download the app at:
• Iphone & Ipad:
http://itunes.apple.com/us/app/libanywhere/id397718
881?mt=8
• Android:
market://search?q=pname:com.phonegap.LibraryAny
where or search Library Anywhere on Marketplace
View homepage, Catalogue Search, Login Screen, Renew,
Databases with mobile versions

26. Marketing
Good marketing opportunity for the library:
• On Campus
• In Local Community
• National Library Community
• International Library Community
Gratuitous Images of published articles and
press releases follow.

27. Irish Library News

28. Tallaght Echo Promotion
Local weekly newspaper – follow up article requested by paper

29. Bowker Press release mentioning
Library ITT Dublin

30. Promotion on Moodle

31. Promotion on Moodle

32. Cilip Gazette, p. 3, 11th November –
1st December 2010.

33. References & Further Reading
Library ITT Dublin goes Mobile!!!, IRISH LIBRARY NEWS, no. 308, December 2010 ;
http://www.librarycouncil.ie/irishlibrarynews/past-issues/december-2010-308/
IT library goes mobile, TALLAGHT ECHO, THURSDAY November 4TH, 2010;
http://edition.pagesuite-professional.
co.uk/launch.aspx?referral=other&pnum=&refresh=6Qw1t0Y83Df0&EID=77e5
7e9d-4a1f-4406-9499-f590c18395a4&skip=true
Bowker press release, 22 October 2010; http://www.bowker.com/index.php/press-releases-
2010/627-itt-dublin-becomes-the-first-library-in-uk-a-ireland-to-implement-library-anywhere-
from-librarything-for-libraries
Library Anywhere app gets first UK & Ireland customer, CILIP GAZETTE, p. 3, 11th November
– 1st December 2010; http://edition.pagesuite-professional.
co.uk/launch.aspx?referral=other&pnum=&refresh=pA1740kW1qY2&EID=2e1
a38fc-2027-4ed6-aea8-331774abda4a&skip=true
Library Thing for Libraries: http://www.librarything.com/forlibraries
Mobile device, WIKIPEDIA: http://en.wikipedia.org/wiki/Mobile_device
ReSearcher Suite: selection and implementation – the hosted option, LIBRARY HI-TECH
NEWS; http://www.emeraldinsight.com/journals.htm?articleid=1858832
Library Anywhere Implementers;
http://www.librarything.com/wiki/index.php/LTFL:Libraries_using_LibraryThing_for_Libraries
Boopsie Implementers; http://www.boopsie2.com/libraries_clients.html
Questions???
Thank you for your attention
Contact: e-mail: niamh.walker-headon@ittdublin.ie or
ph: 01 4042151