1. Curriculum Vitae
Personal Details:
Name: NguyenThi Thuy Trang
Occupation: ReservationsManager
Marital Status: Married
DOB: October24, 1981
Contact: +84 164 404 1496, Email at trangana2005@gmail.com
ComputerLiteracy: Word, Excel, PowerPoint,Outlook.
ReservationsManager Nov 15, 2015 –till date
InterContinental NhaTrang by IHG Group
www.ihg.com
5 * International hotel – 279 Rooms & Suites
Responsibilities:
Balance Inventory –PMS–Holidex –Web– OTA webs
Join& give newideas,pickupstatus& trend,rate adjustmentandpromotionforRevenue
meetingweekly
Do reportssuch as Systemcontribution,Geographicsources, productivemarketsegment,
Upsellingandotherrevenuereportsonrequest.
Control rate codes,rate categoriesandpackage rates
Manager reservationsteam
Forecast
In charge of groupbookings –tourseries,leisure,incentive andcorporate meeting
Dailypickup statusfor next4 months
Commissionof OTAs
Control roomsalesand drive revenuetoachieve ADRof budgetandforecast.
ReservationsManager 2014-2015
(Pre-openingTeammember)
FusionResort Nha Trang by SerenityGroup
www.fusionresortnhatrang.com
5 * resort with 72 Pool Villasand Suites
Responsibilities:
To ensure the hotel meetsrevenusetargets.
To work alongwiththe SalesManagerto maximize occupancyof roomsandmeetings,rates,
yieldandaverage spendsbyimplementingappropriatetrainingandcommunicationsystems
inthe hotel.
To understandthe constructionof budgetsandhow to influence profitandlossresults.
To assistinthe preparationof budgets
To generate newbusinessforthe hotel andbe aware of sellingall services
To activelyseekall salesandrevenue opportunitiesbothinternal andexternal toincrease the
profile of the hotel
To be creative inoursellingstyle
To ensure thatbillingandcreditagreementsare managedandcontrolled.

2. To manage all room, meetingandbrassiere enquiriesfollow-upanddeal withall related
administration.
To manage Reservationsdailytaskandmake planforthe teamto make sure all are done
To control bookingsourcesandrevenue andupsellingof three accountsuchas Wholessales,
directbookingsandadminforpaymentcollectionwithnon – credittravel agenciesand
prepaidbookings.
To control OTA allotmentandavailability,rate andpromotions andotherbookingsources
To in charge for all reportssuch as daily/weekly/monthlypickupreport, ForecastStatisticin5
months,Difference,Marketsegment,OTA productandothersas perrequests.
To train,guide andcoach the employeeinjob
Assistant ReservationsManager 2013-2014
(ActingReservationsManager)
Novotel Nha Trang by Accor Group
http://www.novotelnhatrang.com
4 * international cityhotel with154rooms
Responsibilities:
Readlog bookif any handoverneededtofollow upurgently
Openall computersandcheckfor urgent,new informationorreservation(suchas:change
flightdetails,pickupservice request,lastminute amendmentorcancellation…)
Make and senddailypickupon request
Answerreservationcalls&Handle mails
Processreservationrequests
Be InCharge forall reports,Enquiryof FIT and groupbookings.
Training,coaching…andtake role of a leader
Joinall meetings
Handle VIP,Press&InspectionBookings,barter
Welcome FITguests
Thinknewideas,bestideastoimprove salesskill andupselling.
Mainlycontrol availabilityandsellingstrategy
Be Incharge for Revenue management -upsellinginadvance.
Manage bookingsourcesfromwholesales,OTA ,directbookings andadminworksuchas
collectingpaymentof non –refundable bookingconditionandbookingsfromnon-credittravel
agents.
ReservationsSupervisor 2011 -2013
Six SensesNinhVan Bay by SixSensesGroup
www.sixsenses.com
5*international resort with59 private pool Villas
Responsibilities:
Havingknowledge of entire ReservationProcedure
Handlingof correspondences,sorted - outletters,telexes,fax,phone, internetbookings
Coordinatingwithsalesteamforrate andpromotion
CoordinatingwithFrontOffice foranyspecial roomassignmentandotherdepartmentsfor
any advancedservices

3. Beingresponsible forbillinginstruction
Beingresponsible forall bookingdetails
Doingreportssuch as nationality,repeatedguests,Variance, dailypickup,weeklypickup,03
monthpickup reports
SalesCoordinator 2010 (1 year)
Six SensesNinhVan Bay by SixSensesGroup
www.sixsenses.com
5*international resortwith59 private pool Villas
Responsibilities:
Joindailybriefingwithheadof departmentandGeneral Manager
Welcome andschedule Fam, Presstrip,incentive groupbookings,Special offers/package
coordinator
Handle bookingdirectlyatthe resort,repeaterscontactforany promotions/program
/package
Contact travel agencyforany arisenmattersregardingtoguests
Greetguestsmade bookingdirectlywiththe resortonarrival
Coordinate withfrontoffice tomake sure guests‘all information correct
Provide %occupancyinformationtoGeneral Managerandfinancial Controller
Act as mediatorbetweensales,reservationandresort
Area Reservationsofficer 2005-2009
Six SensesNinhVan Bay and Evason Ana Mandara Resorts by Six Sensesgroup
www.sixsenses.com
5*international resortwith59 private pool Villas atSix Senses,74villasatEvasonAna
Mandara
Butler 2004-2005
Six SensesNinhVan Bay by SixSensesGroup
www.sixsenses.com
5*international resortwith59 private pool Villas
2004-2015
Training courses
LeadershipskillsbyAccor
Revenue ManagementbyAccor& IHG group
SalesSkillsbySix Senses
Train the Trainerby Six Senses
OTA trainingbyFast bookings
Referees:
Do Thu - Area Director of Sales& Marketing
Six SensesGroupin Vietnam

4. dothu@sixsenses.com
NguyenThi Thuy
EAM of Novotel Nha Trang
058 6256900