Today a number of organizations are working with both salesforce.com and SharePoint. There are several integration points between the two products to allow the seamless use of both technologies and increase end user experience. While Salesforce.com might be best for customer related information, SharePoint is suitable for unstructured customer intelligence types of information. Learn from the experts at Netwoven who have been working with both technologies and have been busy integrating them for customers. Presentation Preview: • Review of scenarios for integration between salesforce.com and SharePoint 2013 • Registration process of users between salesforce and SharePoint • Integration of leads, contacts and opportunities • Review of Chatter integration with SharePoint search

1. Integrating Salesforce and
SharePoint 2013
Netwoven Inc.

2. Audience Background
• How many have some experience with:
– Salesforce.com: basic Sales or other Apps
– SharePoint 2013 Apps (SP or Cloud hosted)
– Development on force.com and SharePoint
platforms: REST, OAuth, .NET, Apex

3. Inbound Integration Approaches
• Inbound call to Salesforce from SharePoint:
– Use Force.com SOAP or REST APIs
• Leverage using toolkits such as the.NET / Java / PHP /
Adobe Flex Toolkits, Mobile SDK
– Authentication Pattern
• Use password and security token to set up the
connection (e.g. Secure Store)
• Use OAuth 2.0:
– Define a Remote Access app or Connected App in Salesforce
– Use Consumer Key and Secret and one of the supported OAuth
Flows to get access token

4. Inbound Integration Approaches
• Web Server OAuth Authentication Flow:

5. Inbound Integration Approaches
Sample REST request and JSON response:

6. Inbound Integration Approaches
• Create custom web services in SFDC using
Apex
• Apex classes as REST web services
http://www.salesforce.com/us/developer/docs/apexcode/index_Left.htm#CSHID=apex_rest.ht
m|StartTopic=Content%2Fapex_rest.htm|SkinName=webhelp

7. Demo: Inbound Integration
• Scenario 1:
– Create a Lead in Saleforce from SharePoint
• Web Part leveraging Force.com SOAP APIs
• Scenario 2:
– Display Opportunities from Salesforce in
SharePoint
• SP Hosted App leveraging Force.com REST APIs

8. Outbound Integration Approaches
• Outbound call from Salesforce to SharePoint:
– Invoke external web services from Apex
• Feed WSDL to "Setup“ -> "Apex Classes" -> "Generate from WSDL"
– Outbound messaging to send SOAP-based messages to an
external web service endpoint
• Typically triggered by workflow rules on persisted objects
• allows easy callbacks to the Force.com platform using the
Force.com Soap API, as outbound messages contain the
enterprise/partner endpoint URLs, as well a session ID token.
• Retry feature
• HTTP/S and X.509 certificate based security
– Email integration for inbound and outbound messaging

9. Outbound Integration Approaches
Outbound
Messaging
Flow

10. Outbound Integration Approaches
• Setting up Endpoint on SharePoint
– External Topologies for SharePoint
• http://technet.microsoft.com/en-
us/library/cc287908%28v=office.12%29.aspx
• http://www.microsoft.com/en-us/download/details.aspx?id=24079
– E.g. Edge Firewall topology using Forefront UAG

11. Demo: Outbound Integration
• Demo Scenario:
– Create a new project site in SharePoint when a
new Lead is created in Salesforce
• Other Useful Scenarios:
– Launch SharePoint Workflows based on defined changes in
Salesforce
– Keep Tasks / Contacts / User Profiles in sync

12. Search Integration
• Surfacing Salesforce content in SharePoint
search results
– Crawl Salesforce (e.g. Chatter) using custom crawl
connector
– User mapping and attaching ACLs for non-public
content non-trivial
– Map managed properties to crawled properties
and optionally specify other settings (e.g.
refinable)
• Demo: Search of public Chatter feed

13. Appendix
Background Information

14. Salesforce Introduction
• On-Demand, Multitenant Applications that
Run in the Cloud
• Variety of APIs to integrate
– Force.com SOAP API and REST API, Bulk API,
Streaming API, Metadata API, Chatter API
– https://help.salesforce.com/apex/HTViewHelpDoc?id=integrate_what_is_api.
htm&language=en_US
• Sign up for Developer Editon account at
http://developer.force.com/
– Simple Point and Click application
http://www.salesforce.com/us/developer/docs/fundamentals/index.h
tm

15. SharePoint 2013 Apps Introduction
• Provide fully immersive experience and optionally
extend existing UI or provide embeddable parts for
pages
• Apps vs classic Farm or Sandbox Solution
– Future SharePoint upgrades, integrate cloud
resources , easy discovery and installation process,
leverage alternate standards like MVC or Java/PHP

16. SharePoint Apps: Hosting Options
• Apps cannot contain custom code that runs on the
SharePoint server
– Not a significant limitation - custom business logic moves
either "down" to the client device or "up" to the cloud
• Cloud Hosting Option(Provider Hosted or
Autohosted)
– App uses SharePoint CSOM or REST endpoints to connect to
SharePoint
– Use STS’s OAuth support to access SP resources on behalf of the user
– Perform CRUD operations on SharePoint content and Leverage SP
capabilities (Docs, Search, Taxonomy, Workflow, Social)
– Server side code

17. SharePoint Apps: Hosting Options