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Proactive Password Management at Tandberg
1.
NetWrix Customer Case
Study Proactive Password Management at Tandberg Customer: “Since implementing the Password Expiration Tandberg Notifier, our helpdesk has seen trouble tickets Web Site: www.tandberg.com relating to passwords completely disappear.” Number of Users: 700 Industry: Telecom Benjamin Powell, IT Services Engineer at Tandberg Solution: Identity management Understanding its global presence, Tandberg implemented Product: a “Going Green” initiative, which was designed to improve Password Expiration Notifier the company’s energy efficiency while, at the same time, reduce its overall carbon footprint in the workplace. Vendor: NetWrix Corporation In order to stay up to date with its innovative products Phone: 888-638-9749 and maintain its progressive environmental stance, the Web Site: www.netwrix.com majority of Tandberg’s employees work either remotely or from home offices. While this environmentally friendly Customer Profile: Tandberg is a leading global focus has helped in the global plight to reduce carbon provider of telepresence, high– emissions, the company’s IT department has discovered definition videoconferencing and that utilizing remote workplaces has also created ongoing mobile video products and services. Tandberg designs, develops and problems with password expiration. The IT team at markets systems and software Tandberg had experienced its trouble tickets relating to for video, voice and data. The passwords soar while seeing an increase in downtime company provides sales, support among its remote users. and value–added services in more than 90 countries worldwide. Challenge: Expiring Passwords Increase Support Costs, Impacts Productivity Password expiration is the frequent cause of many IT support issues. At Tandberg, the IT team was spending a great deal of time answering support calls from users who needed to reset their passwords. Although considered routine work for Copyright © NetWrix Corporation. All rights reserved.
2.
NetWrix Customer CaseCase
NetWrix Customer Study Study the department, it consumed a significant customizable notification e-mails to the amount of time that would have been account owners. better spent on other IT projects. Tandberg The tool also sends summary reports to sought a product that would Netwrix system administrators by e-mail. Armed Customer Case Study “Since implementing with such a tool, administrators at Tandberg the Password Expiration Notifier, our soon discovered that they were able to helpdesk has seen trouble tickets relating proactively resolve password expiration to passwords completely disappear.” issues for their users. Benjamin Powell, IT Services Engineer at Tandberg NetWrix Customer Case Study “Since implementing NetWrix’s Password notify users about expiring passwords Expiration Notifier, our helpdesk has while providing them with ample time to seen trouble tickets relating to passwords change those passwords, and to avoid extra completely disappear,” said Benjamin help desk calls while reducing subsequent Powell, IT Services Engineer at Tandberg. related costs to the company. Tandberg’s IT “This product has been a life-saver, not team discovered first-hand that passwords only to our IT staff, but to our remote users that are not changed within required by practically eliminating down-time.” timeframes can cause productivity losses, and sometimes disruptions of critical About NetWrix Corporation services. Established in 2006, NetWrix Corporation provides innovative and Solution: Password Expiration cost-effective solutions that simplify and Notifier automate the management of Windows The Tandberg IT team turned to networks. With in-depth knowledge Password Expiration Notifier to solve the and experience managing Windows abovementioned problem. This product environments of all sizes, the company periodically checks all users in the specified delivers solutions to meet complicated Active Directory domain to detect ones business requirements while fulfilling whose passwords are about to expire in a the best expectations of IT professionals. specified number of days, and then sends Copyright © NetWrix Corporation. All rights reserved.
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