Sheetz, Inc. is one of the fastest growing family-owned businesses in the United States, currently adding around 30 new stores each year. Maintaining this growth rate depends partly on effectively training new managerial teams in the systems and products used by the company. For personnel in the most distant stores, attending a one-day education session could mean three days away from the store and high travel costs. Aiming to reduce the time and cost burden, regional managers asked central IT to come up with an alternative solution. Read more here: https://www.netiq.com/success/stories/sheetz.html

1. S U C C E S S S T O R Y
Sheetz Saves Thousands on
Staff Training with NetIQ
Executive Summary
INDUSTRY DESCRIPTION
Sheetz is a family-owned convenience
store chain based in Altoona,
Pennsylvania. Founded in 1952, the
business today operates more than
434 locations across Pennsylvania,
Maryland, Virginia, West Virginia, Ohio
and North Carolina, and employs more
than 14,500 people.
BUSINESS SITUATION
High-quality managerial training is a
key element in Sheetz’s success. The
company wanted to minimize the
cost of education sessions by bringing
trainers to managers—which required
advanced remote connectivity.
THE NETIQ DIFFERENCE
With NetIQ® Access Manager™, Sheetz
can run remote education sessions
exactly as it does in its dedicated training
center, potentially saving more than
$1,000 per head per training session..
NETIQ PRODUCTS AND SERVICES
NetIQ® Identity Manager
NetIQ Access Manager™
Sheetz, Inc. is one of the fastest growing
family-owned businesses in the United
States, currently adding around 30
new stores each year. Maintaining
this growth rate depends partly on
effectively training new managerial
teams in the systems and products
used by the company. For personnel
in the most distant stores, attending
a one-day education session could
mean three days away from the store
and high travel costs. Aiming to reduce
the time and cost burden, regional
managers asked central IT to come
up with an alternative solution.
Previous attempts to run mobile training
sessions had merely highlighted
the difficulty of maintaining reliable
connectivity with the systems running
in the Sheetz data center. Bob Kemp,
manager of IT security at Sheetz,
said,“When you put 30 people in a
hotel room and try to connect over
VPN, you hit a lot of frustrations
from an IT support perspective,
which is why we were running all
classroom training in Pennsylvania.”
The Solution
Sheetz recently selected NetIQ® Identity
Manager to replace its Sun IDM solution,
and licensed NetIQ Access Manager™ at
the same time.“Access Manager gave
us the ability to extend our training
environment beyond the four walls of the
network,”said Kemp.“That meant that
we were able to deliver offsite training
for 30 people at a time with no issues. I
have to give kudos to the NetIQ services
team having the expertise to just make it
happen: We had planned about four weeks
to get that solution off the ground, and
it was ready to go in two or three days.”
NetIQ Access Manager lets remote training
work exactly as it did in headquarters:
Users can simply open a browser and log
in with their corporate credentials—no
delays and no connectivity problems.
Using NetIQ Access Manager to provide
seamless connectivity to training
systems cuts the cost of managerial
classroom sessions significantly, opening
up the possibility of running shorter
sessions that simply would not have
made economic sense in the past.

2. Worldwide Headquarters
1233 West Loop South, Suite 810
Houston, Texas 77027 USA
Worldwide: +1 713.548.1700
U.S. / Canada Toll Free: 888.323.6768
info@netiq.com
www.netiq.com
http://community.netiq.com
For a complete list of our offices
in North America, Europe, the
Middle East, Africa, Asia-Pacific
and Latin America, please visit
www.netiq.com/contacts.
Follow us:
“This is one of those
systems where everyone
just says, ‘It’s right.’”
Bob Kemp,
Manager of IT Security, Sheetz, Inc.
NetIQ, the NetIQ logo, and Access Manager are trademarks or registered trademarks of NetIQ Corporation in the USA.
All other company and product names may be trademarks of their respective companies.
© 2013 NetIQ Corporation and its affiliates. All Rights Reserved. CSS90089SHE ST 06/13
Manager as a way to provide a
convenient one-stop portal for all
corporate content and applications.
The solution will integrate with NetIQ
Identity Manager to authenticate users.
“We’re looking at Access Manager for
more than just education,”said Kemp.
“It’s about providing applications to our
users wherever they have a web browser
and an internet connection. We have
about 400 users that work 100 percent
remotely, including regional managers
and technicians. Being able to give them
secure access to the tools and reports
they need is even more powerful than
what we’re doing with the training.”
Learn more today by contacting
your NetIQ partner or a local NetIQ
sales representative, or by visiting
www.netiq.com for contact
information in your area.
“It cuts the time managers need to
spend out of the stores, it eliminates
travel costs and it increases the ability of
users to access the systems they need.”
Access Manager Removes Cost
and Time Constraints
NetIQ Access Manager makes it easier for
central IT to support Sheetz’s business
expansion, while removing the cost and
time constraints of centralized training.
The cost advantages of using NetIQ
Access Manager in this way are
compelling: for the most distant stores,
the three-day round trip to attend a
30-person training session at the Sheetz
headquarters cost $1,100 a head.
Now, the company can send out just
two facilitators at $1,600 a head—a
savings of about $30,000 per class.
Sheetz is now working to provide
web single sign-on for its internal
applications, and sees NetIQ Access
“In addition to training the
managers of completely new
stores, each time we launch a
new system, there will be three to
four management team members
per store to train,”said Kemp.
“Education is a key facilitator of
our expansion strategy and a
huge part of our culture. Access
Manager makes it far more cost-
effective and easier to run.”
“This is one of those systems
where everyone just says,
‘It’s right,’”said Kemp.