A Changing Marketplace – Rethinking LMS Selection in High Consequence Industries, presented by the Brandon Hall Group and NetDimensions. Learn the important considerations that organizations in highly regulated industries need to keep in mind when choosing a learning management system.

1. LMS Selection in High
Consequence Industries
Panelists:
Michael Rochelle
Chief Strategy Officer
Brandon Hall Group
Alex Poulos
Chief Marketing Officer
NetDimensions

2. Learning & Development
Talent Management
Leadership Development
Talent Acquisition
Workforce Management
RESEARCH PRACTICES
2

3. High-Consequence Industries
“High consequence industries” are industries where
accidents or failures can be catastrophic, causing:
• Loss of life (e.g. aviation, healthcare, life sciences)
• Disruption to society or environment
(e.g. energy, transportation, financial services, government)
• Risks or threats to consumer safety
(e.g. healthcare, food processing, pharma, manufacturing)
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4. Importance of Learning Programs to
Business Strategy
Program Rank
Job Specific Technical Skills 1
Products and Services 2
Regulatory Compliance 3
Leadership Development 4
Company compliance 5
Job-specific soft skills 6
BHG, Compliance, 2014
Program Rank
Regulatory Compliance 1
Job Specific Technical Skills 2
Company compliance 3
Products and Services 4
Leadership Development 5
Job-specific soft skills 6
Overall High Consequence
4

5. Compliance In The Organization
9.7%
28.6%
22.7%
39.0%
Not at all
Somewhat
Very
Critical
BHG, Compliance, 2014
4.7%
11.6%
16.3%
67.4%
Overall High Consequence
How important is your organization’s need to demonstrate learning compliance to
some external regulatory agency?
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6. Poll Question #1
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7. Compliance Conversation
Choosing the Right Technology
7

8. Innovation Hot Spots
8

9. Building the Business Case
9

10. Compliance Stakeholders
10

11. Critical Success Factors
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12. Regulatory Considerations
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13. Change Readiness
13

14. Poll Question #2
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15. LMS Selection Considerations
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16. WHAT TO CONSIDER
• Ease of integration with
corporate social
networks
• Syndicated search &
expertise locator
• Gamification options &
capabilities
• Performance support
(“the 5 moments of
need”)
#1 Informal & Social
16

17. WHAT TO CONSIDER
• Clear strategy with
objectives: evolution or
revolution?
• Responsive design
across choice of devices
• Native apps optimized
for real-world use cases
• Connectivity – what
happens if a user is
offline?
• Device & platform
choice
#2 Mobility
e
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18. WHAT TO CONSIDER
• E-signatures in audit
tracking
• Competencies &
certifications
• Pro-active reporting,
dashboards & analytics
• Easy access to
compliance content
#3 Compliance
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19. WHAT TO CONSIDER
• Portals, branding &
personalization
• E-commerce
capabilities
• A new role of the LMS
o Revenue generation
o Quality management
o Documentation
distribution
o Partner certification
#4 The Extended Enterprise
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20. WHAT TO CONSIDER
• Data hosting location
for data privacy
• Control over software
updates – is it
important?
• Security of
infrastructure &
standards (ISO/IEC
27001)
• Support for industry-
specific regulatory &
legal requirements
(21 CFR Part 11)
#5 Cloud
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21. WHAT TO CONSIDER
• Organic integration or
collection of acquired
technologies
• User experience –
seamless or SeAmLeSs
• “Good enough” vs.
“best-in-breed”
#6 Integrated Talent Management
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22. WHAT TO CONSIDER
• Authenticity - validated
identity authentication
(e-signatures)
• Integrity - secure
infrastructure (ISO
27001)
• Confidentiality - data
privacy & control
• Availability - system
architecture
(intrusion/DOS
detection & prevention)
• Auditability - tracking &
reporting
#7 Security & Privacy
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23. WHAT TO CONSIDER
• Level of confidence in
the accuracy & integrity
of current data
• Self-service reporting
capabilities, time &
effort required for a
new report
• Graph charting &
visualization options
• Ability to integrate data
from multiple sources
• OLAP technology &
predictive modeling
• User experience at all
levels
#8 Analytics
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24. Poll Question #3
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25. WHAT TO CONSIDER
• Market consolidation –
has your LMS provider
been acquired (or re-
acquired)?
• Level of attention &
knowledgeable client
support that you are
receiving
• ROI on your LMS – can
you calculate it?
• Ability to tailor your
system to your specific
business needs
• Hidden costs along the
life of your LMS
contract
Learning Industry
Average
Net Promoter Score
How likely are you to recommend (from 1
to 10)?
= Promoters (score 9-10)
= Passive (score 7-8)
= Detractors (score 0-6)
Net Promoter Score = -
-33.9%
#9 Client Satisfaction
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26. Thank You