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Rethinking LMS Selection in High Consequence Industries

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A Changing Marketplace – Rethinking LMS Selection in High Consequence Industries, presented by the Brandon Hall Group and NetDimensions. Learn the important considerations that organizations in highly regulated industries need to keep in mind when choosing a learning management system.

Veröffentlicht in: Technologie
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Rethinking LMS Selection in High Consequence Industries

  1. 1. LMS Selection in High Consequence Industries Panelists: Michael Rochelle Chief Strategy Officer Brandon Hall Group Alex Poulos Chief Marketing Officer NetDimensions
  2. 2. Learning & Development Talent Management Leadership Development Talent Acquisition Workforce Management RESEARCH PRACTICES 2
  3. 3. High-Consequence Industries “High consequence industries” are industries where accidents or failures can be catastrophic, causing: • Loss of life (e.g. aviation, healthcare, life sciences) • Disruption to society or environment (e.g. energy, transportation, financial services, government) • Risks or threats to consumer safety (e.g. healthcare, food processing, pharma, manufacturing) 3
  4. 4. Importance of Learning Programs to Business Strategy Program Rank Job Specific Technical Skills 1 Products and Services 2 Regulatory Compliance 3 Leadership Development 4 Company compliance 5 Job-specific soft skills 6 BHG, Compliance, 2014 Program Rank Regulatory Compliance 1 Job Specific Technical Skills 2 Company compliance 3 Products and Services 4 Leadership Development 5 Job-specific soft skills 6 Overall High Consequence 4
  5. 5. Compliance In The Organization 9.7% 28.6% 22.7% 39.0% Not at all Somewhat Very Critical BHG, Compliance, 2014 4.7% 11.6% 16.3% 67.4% Overall High Consequence How important is your organization’s need to demonstrate learning compliance to some external regulatory agency? 5
  6. 6. Poll Question #1 6
  7. 7. Compliance Conversation Choosing the Right Technology 7
  8. 8. Innovation Hot Spots 8
  9. 9. Building the Business Case 9
  10. 10. Compliance Stakeholders 10
  11. 11. Critical Success Factors 11
  12. 12. Regulatory Considerations 12
  13. 13. Change Readiness 13
  14. 14. Poll Question #2 14
  15. 15. LMS Selection Considerations 15
  16. 16. WHAT TO CONSIDER • Ease of integration with corporate social networks • Syndicated search & expertise locator • Gamification options & capabilities • Performance support (“the 5 moments of need”) #1 Informal & Social 16
  17. 17. WHAT TO CONSIDER • Clear strategy with objectives: evolution or revolution? • Responsive design across choice of devices • Native apps optimized for real-world use cases • Connectivity – what happens if a user is offline? • Device & platform choice #2 Mobility e 17
  18. 18. WHAT TO CONSIDER • E-signatures in audit tracking • Competencies & certifications • Pro-active reporting, dashboards & analytics • Easy access to compliance content #3 Compliance 18
  19. 19. WHAT TO CONSIDER • Portals, branding & personalization • E-commerce capabilities • A new role of the LMS o Revenue generation o Quality management o Documentation distribution o Partner certification #4 The Extended Enterprise 19
  20. 20. WHAT TO CONSIDER • Data hosting location for data privacy • Control over software updates – is it important? • Security of infrastructure & standards (ISO/IEC 27001) • Support for industry- specific regulatory & legal requirements (21 CFR Part 11) #5 Cloud 20
  21. 21. WHAT TO CONSIDER • Organic integration or collection of acquired technologies • User experience – seamless or SeAmLeSs • “Good enough” vs. “best-in-breed” #6 Integrated Talent Management 21
  22. 22. WHAT TO CONSIDER • Authenticity - validated identity authentication (e-signatures) • Integrity - secure infrastructure (ISO 27001) • Confidentiality - data privacy & control • Availability - system architecture (intrusion/DOS detection & prevention) • Auditability - tracking & reporting #7 Security & Privacy 22
  23. 23. WHAT TO CONSIDER • Level of confidence in the accuracy & integrity of current data • Self-service reporting capabilities, time & effort required for a new report • Graph charting & visualization options • Ability to integrate data from multiple sources • OLAP technology & predictive modeling • User experience at all levels #8 Analytics 23
  24. 24. Poll Question #3 24
  25. 25. WHAT TO CONSIDER • Market consolidation – has your LMS provider been acquired (or re- acquired)? • Level of attention & knowledgeable client support that you are receiving • ROI on your LMS – can you calculate it? • Ability to tailor your system to your specific business needs • Hidden costs along the life of your LMS contract Learning Industry Average Net Promoter Score How likely are you to recommend (from 1 to 10)? = Promoters (score 9-10) = Passive (score 7-8) = Detractors (score 0-6) Net Promoter Score = - -33.9% #9 Client Satisfaction 25
  26. 26. Thank You

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