The document discusses offering service and help. It outlines the social functions of serving customers to satisfy their needs and asking what they want while offering assistance. It also describes the typical text structure of greetings, content, and closing. Finally, it provides examples of offering help both orally and in writing using simple present tense and language as well as examples of potential responses.

1. OFFERING SERVICE / HELP
Name : Nesha Mutiara
Class : XII MIPA 2
Teacher : Mrs. Ferawati Pohan S.Pd

2. A. Social Function
• - To serve customer so the customer
can be satisfied
• - To ask what people want
• - To offer help

3. B. Text Structure
• - Salutation / Greetings
• - Content
• - Closing

4. C. Language Features
• 1. Orally / Spoken
• >use modals
• >use intonation
• >use pronounciation
• >use gesture
• >there’s a mimic
• 2. Written
• >use Simple Present Tense
• >use simple language

5. Examples
• 1. Offering Help
• >Would you like…?
• >How’d you like it cooked?
• >Would you like some desserts?
• >Can I get you anything else?
• >How about an apple?
• >What kind of tea would you have?
• >Is there anything I can do?
• >Do you need something?

6. • 2. Response
• >Certainly.
• >It’s very good of you to offer, …
• >Can you help me to…
• >No, thanks for your attention.