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1. Resilience Services ebrc– 10 years of innovation David Foy Business Consultant

3. World-class Data Centres up to Tier IV certified

4. High density hosting services

5. Managed hosting services

6. High bandwidth European business zone access

7. Largest carrier hotel in Luxembourg

8. Cloud & Saas solutions

9. Professional of the Financial Sector (PSF)Local Market Awards EUROPEAN Awards 2008 Best DataCenterOperator Europe 2009 Best Risk Mitigation Services Provider 2009 Best Managed Services Provider 2010 Best RegionalEuropeanDataCentreFacility 2008/9 Best Hosting& Managed Services Provider 2007/8/9 Best Information Security & Data Management Company 2010 Oustanding Contribution to Luxembourg ICT 2010 Best Commitment for European Data Centre Services Certified ISO/IEC 27001:2005

10. Target: Resilience as a Service ebrcprovides advanced solutions based on 2 main business lines: Business Continuity How can you ensure the business continuity in case of major operational risks? By preventing and mitigating operational risks. Business Agility How can you transform your company into an agile organisation capable of evolving swiftly and cost-effectively in any circumstances - not just disasters? By focusing on your core business and outsourcing part or all of your Information Communication Technology. Solutions are “On demand” and in line with the business needs and the regulatory constraints.

11. Scope, approach…

12. 5 Project Presentation Project scope Structured and centralised contact database Sales lifecycle management Built in Marketing Flow ExecutiveReporting Automation of simple – but time consuming– tasks Objectives Provide a centrally managed environment to facilitate sales management Facilitate sales cycle and reporting Normalise and standardise data Assumptions Availability of actors Base functions of CRM withminordevelopments Solid scope document

14. - Sales process from prospect to signature

15. - Marketing database, events and mailshots

17. - Internal management workflows

20. Streamline sales processes

21. Migration of someprocessesfrommanual to paperless

22. Template automation

23. Executive reportingKeep It Short and Simple

25. Point of Reference for Workflow

26. Knows the business rules

27. Avoids contradiction from end users

28. Master User defends workflow at GM Level

30. Aug – Dec Workshops with MUT and Dev team

31. 14 December Information Session

32. 16 December Sales/Marketing User Training

33. 18 December Support User Training

34. 21 -31 December UAT

35. 01 January 2010 Reporting / Adaption / Migration

36. 30 January 2010 System FREEZE, Input of Live Opportunities

38. Design customisation

40. Data Quality

41. User adoption

42. Process mapping

43. Security profiles

44. Coaching, coaching, coachingMake or break time!

45. Results Reduced lead time on sales cycle Centralised quote management Maintainable processes Formal service catalogue Enhanced reporting Greater security of sensitive data A good foundation to integrate other processes……