1. NEIL CLIFF
LEICESTER ∙ UK
Mobile: 07770 620084
Email: nbc_008@btinternet.com
Profile
An effective manager and leader with strong customer focus and who is commercially astute.
A proventrack recordof successful deliveryof servicecontractsbothnational and regional throughout the
UnitedKingdomandNorthernIsland.Abletoprovide effective communicationsatall levelsfromtechnician
to boardroom. I am able to establish and strive for and achieve clear goals in pressurise d customer
focussed and fast changing environments. I believe my loyalty, honesty, commitment and the ability to
foster believability within customer relations my best attributes.
Professional Experience
Integral UK Ltd
National Service Manager October2013 to Present
 Continuationof employmentfromWRadministration
 ReportingtoRefrigerationdirector
 Full profitandlossaccountabilityforcirca£4 millionpounds
 Customer responsibility to support one National service contract totalling £3.4 million pounds
 Managementof Accountmanager,technical supportandtworegional managersacrossthe United
Kingdom
WR Refrigeration Ltd
National Service Manager June 1986 to October 2013
 Reporting directly into the Managing Director
 Full Profit and loss accountability for circa £11 million pounds
 Customer responsibility to support two National service contracts totalling £3.4 million
 Management of 9 Branch Managers within strategically located offices in the Southern half of
England. Indirectly responsible for 101 engineers and 27 administrative staff
 Managementof three National accountmanagerswhooversee approximately£4 millionpoundsof
National revenue
 Responsible for our 24/7 365 in house Call centre totalling 10 operatives handling call volumes in
the region of 12000 per annum with the call centre manager reporting into me
 Direct management of one project manager for National project works to the value of £2 million
pounds
 Directmanagementof one compliance andprocurementmanager.Thisrole encompasses the safe
use of all portable equipmentcarriedbythe companiesengineer base totalling approximately 300
 Produce hi-level briefs and presentations for the WR leadership team and the Huurre group and
our CEO
 Represent WR on European level SEREX (service excellence) strategic workshops

2. National Service Manager 2008 to 2010
 Responsibilitiesasabove, but including 25 strategically placed service branches across the United
Kingdom and Northern Ireland.
 Direct responsibility of companies IT department with IT manager reporting into me
 Full profit and loss responsibility circa £20 million pounds
Service Manager- WR Leicester 1998 to 2008
 Responsible forbudgetupto£1.5 millionpounds
 Managementof twofull time administratorsand10 service technicians
 Responsible forregionalgrowthincludingsalesanddesign,Projectandinstallation
Service Supervisor/Engineer 1986 to 1998
Workedas a timedservedRefrigerationengineereventuallybeingpromotedtoworkingsupervisorin1997.
Fully enjoyed my time as an engineer and provided me with an excellent insight into both customer
expectationsandhowtoconductmyself,providingme withthe confidencetoacceptfuture challengesand
opportunities as they arose.
Success and Achievements
 Promoted from engineer to working supervisor 1997
 Promoted to service manager 1998 where I ran a profitable branch for 10 years after consistently
providing year on year profitable growth up to 13.6% return from £1.5 million revenue on both
regional and national revenue streams. Promoted to National service manager in 2008 to work to
within our National accounts department. I have been involved with various restructures and
business transformations. These have provided me with a clear understanding of the need and
receptivityforchange whichismanagedandleadwithbothourpeople andourdeliveryof services
at the very core
 Full National adherence to National KPI’s to include customer interaction and remedial actions
throughmy directreports.These have ledtoincrease inNational contract revenue streams of 20%
 All 9 service branches under my control were profitable at the end of 2012
 All of my branches were 100% adherent to our Health and Safety internal requirements
 During 2012 both of the two national contracts under my control were increased in portfolio
numbers which resulted in increased revenue and extra to contract works
 Worked with my teams to reduce refrigerant usage by 14.7% in 2012
Future Aims
Looking to further my career by utilising my experiences both with people and customers within a
challengingrole where Iamsupportedbya forwardthinking,innovative andpeople focussed organisation
where this ethos is the very cornerstone of providing best in class customer service.
Learning and Development
 European performance development and coaching

3.  UK coaching and mentoring
 Klingorg GTT (gather the team) leadership development
 Institution of Occupational safety and health
Chartered body for health and safety professionals
 Charteredmanagementinstitute
CMIDiploma in managementand leadership
 Precedosalesandsolutionsleadership
 Cityand Guilds2079
 Real skillsforEurope accreditation
 Star on-line CO2accreditation
 CSCSskill card
 Pensiontrustee
 SwordsIBISScimitar
Guidelines foreffective intelligence training
Personal
Driving: Car Owner with Full (Clean) licence. Date of Birth: 9th November 1969
Dependencies: Living with Partner and 2 children Nationality: British
Referees
Mr Richard Biffin Mr Peter Terry
Refrigeration Director Head of maintenance
Integral UK Ltd John Lewis Partnership
1-2 Geoff Monk Way 2nd Floor
Birstall Taylor House
Leicester Doncastle Road
richard.biffin@integral.co.uk Southern Industrial Estate
Bracknell
RG12 8YA
peter_terry@johnlewis.co.uk