The presentation is about basic telephonic manners.

1. Telephone is an important device with the help of
which people separated by distance can easily
interact and exchange their ideas.
Telephone etiquettes - An individual needs to follow
a set of rules and regulations while interacting with
the other person over the phone.
These are important because voice plays a very
important role in creating an impression of our
personality, education and family background.

2. ANSWERING CALLS
• Try to answer the phone in three to four rings.
• Answer with a friendly greeting.
• Ask the caller for their name.
• Use the hold button when leaving a line
• If the caller has reached a wrong number, be courteous.
Making Calls
• Do not say "Who am I speaking with?“.
• Always know the purpose of the communication.
• When you reach a wrong number, don't argue and
be sorry.
• If you told a person you would call at a certain
time, try to call them as you promised.

3. Handling Rude or Impatient Callers
• Stay calm.
• Always show willingness to resolve the problem or conflict.
• Try to think like the caller.
Placing Calls on Hold
• Always ask permission.
• Remember the topic of conversation after pause.
• Try not to ask caller to hold again and again.
Transferring Calls
• Never take too much time to transfer.
• Transfer the call directly to concerned person rather than
operator or any other person.
• Tell them who you are transferring them to.

4. Taking Messages
• Be prepared with pen and message slip.
• Ask for caller’s information before taking message.
• Repeat the message to the caller.
• Be sure to fill in the date, time, and your initials.
Ending Conversation
• Try not to make story making or sound rude.
• Promise to finish your discussion at another time.
• Tell the person how much you've enjoyed speaking
with him/her.
• End on an "up" note.
• Always end with a pleasantry such as : "Have a nice
day" or "It was nice speaking with you"