1. NAYLINE CRUZ CORDERO
LOS PRADOS COND. ARMONIA APT 16-102 CAGUAS PR 00727
787-367-3971 naylinecruz@yahoo.com
OBJECTIVE
Seeking a challenging position which would best utilize my education and skills, allow me to
enhance my future growth as well as progressive company’s growth.
EDUCATION
August 1996 – May 2001 University of Puerto Rico Ponce, P.R.
Bachelor’s in Business Administration Cum Laude
Concentration: Management and Finance Grade Point Average: 3.010/4.00
PROFESSIONAL EXPERIENCE
August
2014 -
present
May 2010 -
August
2014
February
2006- May
2010
Star Ready Mix Gurabo, PR
Credit Manager, Credit Collection Representative & Human Resource Administration
Handling calls pertaining to the reconciliation and collection of delinquent accounts;
developed customized payment plans and made arrangements for repayment; wrote
comprehensive client detailing account activities, payment expectations/agreements and
recap on billing inquires; preventing impending loss and increasing profitability through
negotiation; Received credit application, analyzed and work for credit reference;
Accurately processed the weekly payroll using Peachtree and U-attend; Make payments of
IRS and Municipal Taxes
Banco Popular Caguas , PR
Administrator
Responsible for daily operations of the branch; planning by prioritizing customer, employee, and
organizational requirements; accomplish our sales goals every each month, including loans, account
openings and commercial services; maintaining and monitoring staffing, levels, knowledge-skills-
attributes, expectations and motivation to fulfill organizational requirements; develop and implement
performance measurements and evaluations that support the Operations goals; develop and monitor the
annual operations plan and budget; systems, processes, and personnel designed to accommodate the
rapid growth objectives of our organization; achieve and surpass sales, profitability, cash flow and
business goals and objectives; promote a culture of high performance and continuous improvement that
values learning and a commitment to quality and customer service.
Westernbank of Puerto Rico Caguas , PR
Operational Supervisor
Supervise and trained office staff ; received cash and check receipts, maintained ledger book
and computer record of bank deposits; oversee front-office operations and provide
impeccable customer service; increased process accuracy, and improved staff's awareness of
actions needed to reach production and financial goals; balanced checker's cash drawer with
consistently high level of accuracy; dealing with high technology equipment; answered the
phone; prepared monthly sales report; processed returned checks; evaluate performance and
skills of each employee; interview new personnel for institution; handle all escalated
customers problem, renegotiated and ensure proper service; Decreased costs through
reduction in shortages, decreases in payroll, and improved theft prevention; achieved goal of
minimizing/avoiding delinquent accounts through close account supervision; partnered with
Branch Manager in operational and business development functions, assuming full
responsibility for entire location during manager’s absence; identified kiting, fraud and false
ID; processed payroll time sheets; report all arrangements faulty equipment; make weekly
schedules for the employees; dealing with notice of levy that we received from the IRS;

2. March
2004 –
February
2006
November
2002 –
March
2004
March
2002 –
September
2002
verify each file of the new accounts that accomplish the politic and regulation of the bank.
Westernbank of Puerto Rico Old San Juan, P.R.
Sales and Service Officer
Developed a reputation for excellent customer service by acknowledging the customer's presence
and making eye contact, greeting customers in a friendly manner, and giving them full attention,
taking time to answer a question or find someone else that could; served as product expert on
sophisticated products, directing customers to a financial planification; evaluated the credit of the
prospects to make any kind of loan; solve claims of clients.
Bank Trust of Puerto Rico Hato Rey, P.R.
Customer Service Representative
Handle and resolve customer's complaints and at the same time provide a high quality
customer service; use multi-line telephones, fax machines, and personal computers; interact
with customers to provide information in response to inquires about products and services;
ability to organize and prioritize multiple duties in a unique business environment; skills in
selling the car sticker registration(marbete)
Suntrust Bank Miami, Florida
Teller Banking Representative
Provide high quality customer service; processing transaction quickly and accurately; adhering
to establish security safeguards, identification procedures and all other bank policies and
procedures; refer customers to other Suntrust products and service providers for sales &
services; establish and maintain customer satisfaction as the singular priority in all activities;
continuously work to improve or recommend changes that would improve service.
PROFESSIONAL MEMBERSHIPS
• Member Association of Accounting Students – 1998
• Vice-president of the Student Counselor Association - 1998
• Member Society Human Resource Management (SHRM) – 1998-2001
• Member American Marketing Association – 1999
• President of the Student Counselor Association – 1999
• Public Relation of the Accounting Association - 1999
SKILLS
• Computer Knowledge in: Microsoft Excel, Microsoft Word, Microsoft Publisher, Mozilla,
Windows Explorer, Peachtree and Power Point.
• Self-motivated and positive attitude to interact well with colleagues, supervisors and
management as a team role.
• Responsible and independent
• Highly organized. Ability to work under pressure in fast-paced environment.
• Excellent interpersonal relations.
• Self- starter with excellent leadership and communication.
• Able to asses the benefits and costs of business transaction
LANGUAGE
English and Spanish, Fully Bilingual.