1. Resume
NAYDA ARBELO-MEDINA
HC2 Box 24517 • San Sebastian, Puerto Rico 00685
787.692.7066 • arbelonayda@yahoo.com
ADMINISTRATIVE ASSISTANT & EXECUTIVE SECRETARY
Dependable secretarial professional with over 20 years of experience providing office administration
and operational support with maximum efficiency and quality for business managers.
• Expertise in file and record maintenance, including handling of sensitive and confidential data.
• Track record coordinating human resources and employee team training functions.
• Background building relationships and communicating with staff, clients, vendors, and public.
Areas of Strength
Administrative & Executive Support • Office Management • Secretarial Services
Human Resources • Inventory Purchasing & Management • Client Service & Support
Accounts Payable & Receivable • Meeting & Event Planning • Schedules & Calendars
Time & Resource Management • Process Improvement • Reporting & Documentation
PROFESSIONAL EXPERIENCE
HERITAGE ENVIRONMENTAL SERVICES – Mayaguez, Puerto Rico • 2009 to 2014
Office Manager
Supported management with all office operations to facilitate hazardous waste services in
compliance with government regulations. Coordinated purchase orders, shipping manifests,
inventory management, accounts payable/receivable, and payroll. Organized employment law
compliance and staff training while serving as liaison to HR. Maintained client data and directed
community relations support activities. Devised policies and procedures. Administered business
files, data, record keeping, and documents.
Highlights & Achievements:
• Enhanced efficiency and accuracy by implementing new filing system saving supplies and time
while ensuring availability and reporting of critical information.
• Developed a client service manual to support the operators while assisting clients, ensuring
error-free documentation.
• Created a current permit binder to improve results from government audits and increase
customer satisfaction.
• Recognized by executives for quality of performance and ability to learn new software.
LILLY DEL CARIBE / ELI LILLY EXPORT – Mayaguez & San Juan, Puerto Rico • 1989 to 2009
Administrative Specialist, Environmental Area (2006 to 2009)
Orchestrated all administrative support functions for 30-person business unit providing services for 3
main branches in Puerto Rico. Managed calendars, correspondence, and presentations. Provided
timely shipping, order tracking, and file maintenance. Ensured RCRA, DOT, and OSHA adherence.
Served as liaison for Operations Director and department personnel.
Highlights & Achievements:
• Hand selected among just 6 secretarial personnel to support new business area.
• Completed critical project to consolidate all sensitive environmental data for new site owner and
preparing key data for transfer to Lilly’s headquarters.

2. Resume
NAYDA ARBELO-MEDINA • Page 2
787.692.7066 • arbelonayda@yahoo.com
Administrative Specialist, Human Resources (1998 to 2006)
Performed secretarial functions for organization with 150 employees and additional contractors.
Supported meeting planning, execution, and reporting. Oversaw schedules, organizational charts,
calls, files, and fundraising efforts. Managed confidential performance evaluation data.
Highlights & Achievements:
• Key member of community relations committee sponsoring events, activities, and schools.
• Earned HR Award for employee relations during facility shutdown.
Administrative Assistant (1989 to 1998)
Offered assistance for General Manager of site with over 80 staff. Handled agenda, records, letters,
travel, and meetings. Assisted 4 Sales Supervisors and the full sales and marketing department.
Highlights & Achievements:
• Promoted from initial Sales and Marketing Administrative Assistant role to become
Administrative Assistant for the General Manager.
EDUCATION
Bachelor of Arts, Secretarial Sciences
Interamerican University – Rio Piedras, Puerto Rico
Associate Degree, Secretarial Sciences
University of Puerto Rico – Arecibo, Puerto Rico
TRAINING
Personnel Law
Project Management
Management Skills for First-Time Supervisors
Dealing with Difficult People
Communication Skills for Women
Active Listening
Time Management
Payroll Preparation
Emergency Response
Air Transportation of Dangerous Goods
Hazardous Waste Operations
LANGUAGES
Bilingual fluency in English & Spanish
COMPUTER SKILLS
Oracle, SAP, Microsoft Office (Word, Excel, PowerPoint, Outlook)

3. Resume
NAYDA ARBELO-MEDINA
HC2 Box 24517 • San Sebastian, Puerto Rico 00685
787.692.7066 • arbelonayda@yahoo.com
July 14, 2015
Veterans Affairs Veterans Health Administration
Secretary (Office Automation)
Department of Veterans Affairs
San Juan, Puerto Rico
Dear Recruiter:
Please consider me for the Secretary (Office Automation) opening; Job Posting ANT-15-ENJ-
1450392. If you review my resume, you will discover I am a successful administrative professional
with over 20 years of experience in office management and management support. My combination
of proven abilities in human resources, file maintenance, and secretarial functions would allow me to
deliver outstanding value in any relevant position. Having been laid off from my previous job, I have
maintained my professional training and am ready for a new career step.
Based on my jobs as Office Manager with Heritage Environmental Services and Administrative
Specialist with Lilly del Caribe, my skill sets also include calendar management, meeting planning,
and documentation. I possess a Bachelor of Arts degree in Secretarial Sciences. Among my
personal traits are bilingual communication, multitasking, and creative issue resolution in fast-paced
business situations.
A few of my career highlights are:
• Enhancing efficiency and accuracy by implementing a new filing system saving supplies and
time while ensuring availability and reporting of critical information.
• Developing a client service manual to support the operators while assisting our clients, ensuring
error-free documentation.
• Completing a critical project to consolidate all sensitive environmental data for a new site owner
and preparing key data for transfer to Lilly’s headquarters.
I would like to speak with you to discuss the possibility of contributing to your organization’s success.
Please contact me at your convenience for an interview. Thank you for your time and consideration.
I look forward to hearing from you soon.
Sincerely,
Nayda Arbelo-Medina