1. Naveen Kumar Gupta MC ID: 13286197
15/196 Malviya Nagar,
Jaipur,
Rajasthan Pin: 302017
Linked In Profile: www.linkedin.com/in/naveen-gupta-8146a8b2
Contact: +91-8561054227, E-mail: naveenstar121@gmail.com Notice Period: 30 Days
PROFESSIONAL SUMMARY
 1+ year of experience in IT infrastructure on Windows platform as well as good command in the areas
of IT Operations and supports following ITIL process, installing & maintaining the Servers and clients.
 Currently employed with Wipro InfoTech as Administrator and working on MetLife Project at Jaipur
as Server Engineer.
 Self-motivated, Hardworking and Goal-Oriented with a high degree of flexibility, creativity,
resourcefulness,commitment and optimism
 Enriched with the ability to learn new concepts & technology within a short span of time
WORK EXPERIENCE
Company: Wipro InfoTech, at client location: (MetLife)-Payroll (Acute informatics Pvt. Ltd)
Designation: System Administrator Engineer
Tools: Site scope
Ticketing Tools: HPSM , BMC Remedy and Service Now
From: 01 Sep 2015 to till date
Job Profile:
 Perform the daily checklist.
 Proficient in resolving issue regarding Servers and Securing computers with MacAfee antivirus &
Symantec
 Working hand on the Ticketing tool HPSM and Remedy and Service Now.
 Professional competencies in performing Installation, Upgrade, Configuration, and support of
Hardware, Software, Peripherals and Network Devices in Windows environment
 Patch Management & Shutdown Activity
 Installing & Configuring AD, DHCP, DNS, WDS
 Creating Software Deployment Task.
 Publish Utilization Report Monthly and share with Supervisor..
 Troubleshooting all windows server / server level virus calls and server backup related calls which
have been assigned to the server support team
 Maintaining Software Licensing.
 Providing Server support to the customer.
 Administration, Disk space management for all Servers.
 Monitoring of Servers using HP’s Site scope.
 Manage users and groups, and administer password policies
 Giving internet, common Drive folder Access to users.
 Installation of printers on print server. Troubleshoot of Printers.
 Configure and management of print, file servers and their permissions
 Looking after the customer escalation and reaching up to the customer satisfaction.
 Configuration, Installation and Troubleshooting of Mail for exchange on Mobile devices.
 Knowledge about Group Policy, File system Management, Virtualization using
VMWare(Basic)
 Performing troubleshooting on assignedtickets and resolved the problem within SLA
 First level troubleshooting on windows server
 Creating policy & taskas per company policy
 Install approved patches onto desktops / laptops which have failed automatic update
 Configure print queues for users / groups
 Configuring and managing user database in AD
 Knowledge of Active Directory

2. Previous Employer:
Employer Name: Wipro InfoTech -Client Site: Genpact Jaipur- Payroll( Vyam Info Solution )
Location : Jaipur
Duration : 29 Dec 2014 to 30 July 2015
Profile : Administrator-EUS.
Job Profile:
 Perform Basic Troubleshooting on Applications like Microsoft Office etc.
 Perform the daily checklist.
 Publish Admin Report Monthly.
 Proficient in resolving issue regarding Servers and Securing computers with MacAfee antivirus &
Symantec
 Troubleshooting of Desktop and Laptops
 Rectifying Virus affected problem in Desktops as well as Laptops
 Provide initial assessment ofurgency and business impact on all support calls
 Handling the escalated calls from Desktop Team and coordinating with Application & US Team for
quick resolution of the issue within SLA
 Giving internet, common Drive folder Access to users.
 Supporting network printer installation and troubleshooting.
 Ability to quickly analyse & diagnose technical problem
 Provide Remote Support to different Location
 Manufacturing PC standard image test and deployment
 Internet access for the LAN through Proxy setting
 Installation / configuration of e-mail client
 Configuring MS Outlook for user and troubleshooting Mail Problem
 Co-ordination with development team for enhancing the application
 Knowledge about BCP process.
 Troubleshoot of hardware & software.
 Backup & Recovery of Data.
 Resolved application queries and incidents
 Performed software support such as software update, configuration, software rebuilds and clients
installation
 Performed applications installations and configuration
Professional Certification & Training:
 MTA Certified (Microsoft Technical Association),N+ Certified, MCSA -2012 Certified-(F711-8532)
 Attend the Training Of (ISMS Policy) ISO 20000:20001 in Wipro InfoTech in Nov-2015
 Attend Training of ITIL Session in Wipro InfoTech in Feb-2016
Academic Qualification:
• B.TECH from Rajasthan technical university in 2014 with computer science. (Per. 63.33%)
• Senior Secondary from Rajasthan Board of secondary Education in 2009. (Per. 79.08%)
• Secondary from Rajasthan Board of secondary Education in 2007. (Per. 80.17%)
TECHNICAL SKILLS
 Operating system Windows XP,2000,7 and Windows Server 2008 & 2012
 Tools: Remedy, HPSM, Site scope ,Service now

3. Academic Achievement
 Actively participated in the events of College fest Aarohan 2010, 2011
 Participated in college Club activity in Poornima college of engineering, Jaipur
 Coordinator of College Tech Fest Aarohan in 2012,2013
 Member of HELPAGE INDIA Society, Jaipur
Personal Details
Father’s Name: Shri Raman Babu Gupta
Mother’s Name: Smt. Sumitra Devi
Date of Birth: 10th Nov 1992
Language known: Hindi, English
I hereby declare that all the details furnished above are true to the best of my knowledge and belief.
Date: Naveen Kumar Gupta
Place: Jaipur (Signature)