1. Naveen Choudhary
E-Mail: naveen.chhaba@gmail.com Contact: +91-9980661144
Career Focus: Account Management, Project/ Program Management, Transition/Transformation
Professional Preface
Project Manager with 10+ years of rich IT experience in the area of Project management, Service Delivery.
Expertise in project & product life cycles by delivering business value and delighting stakeholders.
Presently working with DELL EMC, Bangalore as a Project Manager II.
Business strategist; plan and manage multimillion-dollar projects aligning business goals with technology solutions
to drive process improvements, competitive advantage and bottom-line gains.
Excellent communicator; leverage technical, business and financial acumen to communicate effectively with client
executives and their respective teams.
Aware of agile and waterfall project management methodologies; Able to manage large project teams and
known for high-quality deliverables that meet or exceed timeline and budgetarytargets.
Areas of Expertise: Leading all phases of diverse technology projects, Building strong customer relationship, Influence &
negotiation skill, Ability to apply business management & financial concepts.
Employment Scan
May, 2012 – Till date: EMC2, Bangalore as Project Manager II
Leading cross-functional teams and subject matter experts in the development, planning, and implementation of multiple
Infrastructures. Sharing project/program status, issues, results and impacts to local and senior management. Maintains
awareness of trends, business conditions and internal processes and practices impacting project/program deliverables.
Accountabilities:
Involved in building consulting business offering model for Cloud infrastructure.
Identifies areas of risk/opportunities and influences and implements continuous improvements.
Defines and reports project/program roadmap, status, development issues and success metrics. Develop tools and
analytic to support project/program success factors.
Develops communications and presentations and ensures communication of project/program initiatives, messages
and status to appropriate parties.
Makes recommendations to senior management for continuous improvement. Manages communication and
coordination of cross functional teams across multiple areas and with third partypartners.
 Create and monitor Risk Management plan and proactively follow escalation and change control processes
 Maintain clear and concise progress reports for customer, program delivery manager and sales team
 Ensure a strong and seamless relationship by maintaining communications about the project to the stakeholders:
sales, customers, vendors and delivery personnel
 Create budget forecasting based on level of effort and basis of estimate for various project
 Define scope and create services statement of work (SOW) by working closely with customer and sales team
Attainments:
Received Gold award on successfully managing one of the global accounts ICOE.
Led teams across broad technical, financial and business disciplines. Focused teams on business objectives and
tracked progress to ensure project milestones were completed on time, on budget and with the desiredresults.
Mitigated risk factors through careful analysis of financial and statistical data. Anticipated and managed change
effectively in rapidly evolving global businessenvironments.
Defined processes and tools best suited to each project.

2. Feb, 2008 – May, 1012: IBM, India as Major Incident Manager (Critical Situation Manager)
Joined as System Operation Specialist in SSO OPS and rose to the position of Major Incident Manager (Critical Situation
Manager) for EMEA and AP Geo’s in Oct’ 2010. I acquired my project management and Service Delivery management
skills through this role where I led a team of Server System Operations Specialists and managed projects through full life
cycle for multi-vendor and multi-protocol complex system environment.
Accountabilities:
Led the smooth transitioning of account directly from customer environment involving 6500 servers across
37 countries to IBM where I worked at various client data centers (UK, US, Canada, China and Hong Kong)
Accountable for the activities and resources required to resolve hierarchically escalated major incidents.
Performs major incidents escalation evaluations and manages escalation activities.
Establishing clear roles and responsibilities within the Major Incident Response Team at the time of Major Incident
Develop clear understanding of business impact of each escalation and communicate business imperatives.
Initial Evaluation & gathering of facts and contacts, Engagement with Account Team and Interlock with the
TIM (Technical Incident Manager)
Leads each Major Incident Team and is responsible for ensuring the team members have the necessary skills
to respond and resolve escalation.
Improvised the quality and utilization of the service line by better skill allocation and implementing real-time visual
dashboards for individuals and the team. Plan, review,
tracked and deployed projects for the service line.
Contributed to Change Management and worked with Business Continuity Plan team to finalize the operations
requirements to plan for the capabilities of the Disaster Recovery
Implemented Global Delivery Framework (GDF) on the principles of lean methodology to promote delivery excellence
by reducing rework, reducing defects and improving efficiency with the use of various tools like MS Project, Pareto
chart and Control charts
Performed Root Cause Analysis for defects identified by Pareto charts 80-20 rule
 Subject Matter Expert (SME) for Major Incident management and streamlining Incident management process for
other accounts.
 Conduct class room trainings to the Incident Managers/coordinators/New Joinees of the accounts to handle high
severity incidents (Major Incidents) in an efficient way.
Sept, 2006 – Feb, 2008: IIHT (Bangalore, IN) as System Administrator and Facility
Serve as a trainer for Networking (N+) and MCSE. Also responsible for maintaining the LAN and all the system upgrades.
Accountabilities:
Conduct class room trainings for Networking (N+) & MCSE
Manage and troubleshoot local area network (LAN) of approximately 55 systems.
Install and upgrade the Operating Systems and required software’s.
Manage and prepare the time schedules for all faculties.
Trainings Undergone:

PMP trained 
MSP 2010 trained
Effective Communication
Conflict Management
Interpersonal Effectiveness 
Negotiating for Results 

3. Professional Certifications:

PRINCE2 Practitioner Certificate
ITIL V3 Intermediate Certificate in IT-SM (OSA)
MCP - Microsoft professional certified
Information Storage Associate Version 2 (EMCISA)
Cloud Infrastructure and Services Associate (EMCCIS)
Academic Credentials:
PGDCA (Post Graduate Diploma in Computer Applications)
Makanlal Ch. University (Bhopal) - June, 2006
BCA (Bachelor Degree in Computers)
Makanlal Ch. University (Bhopal) – June, 2005
Personal Portfolio:
Date of Birth: 01st Dec, 1981
Local Address: Flat: 203, Sai Shree Alps, Venkateswara Layout,
Mahadevapura, Bengaluru - 560036 (Karnataka)
Linguistic Abilities: English, Hindi