1. Resume
Naveen Kumar.A
#1/376, Sampalal Street, Email : aravetinaveen@gmail.com,
Navalur, Chennai. Contact : +91-9962564763
Career ObjectiveCareer Objective
Seeking a challenging position in the Telecommunication field where I can utilize my extensive experience and problem-solving
skills on the available technologies. Also having interest to learn upcoming technologies and significant contribution to the
growth of the Organization and myself.
PROFILEPROFILE
 Having 5+ years of Experience on Telecom Industry
 ITIL Certified in the year of 2014
 Knowledge in GSM, GPRS, UMTS ,LTE
 Having good knowledge in SAP Business objects
 Expertise in Analysing the data
 Basic knowledge in BIG data (Apache Hadoop)
 Having good knowledge in BMC ITSM
 Quick learner and ability to grasp new technologies.
 Good understanding in Software Development Life Cycle (SDLC), Software Test Life Cycle (STLC), Bug life cycle
 Having experience in preparation and execution of test cases.
 A team player with good communication and interpersonal skills
PROFESSIONAL EXPERIENCEPROFESSIONAL EXPERIENCE
5 years of experience in Fault management in NOKIA NETWORKS
Technical Skills
Front-End Languages : HTML.
Languages : Knowledge in C,C++.
Databases : Knowledge in SQL
EXPERIENCE SUMMARYEXPERIENCE SUMMARY
Currently Working as a Event management Team Lear for BSS L0 at Nokia NetworksNokia Networks
Designation : Fault Management Engineer
Organization : Nokia NetworksNokia Networks June 2010 to till date
Location : Pacifica Tech park, Navallur, Chennai
WORK HISTORY

2. ProjectProject : #1: #1
ProjectProject :: Vodafone Hutchison AustraliaVodafone Hutchison Australia
OrganizationOrganization :: Nokia NetworksNokia Networks
Roles and Responsibilities :
 Managing all BSS L0 Teams (RAN,Facility,TX,HD & Comms)
 Reporting Event management team SLAs to Customer
 Handling the Escalation
 Providing the weekly Performance Status to management
 Sharing weekly highlights of Event management
 Providing training to New Engineers
 Maintaining the Quality in the deliverables
 Following Incident management process for critical & major Issues
 Involving in the Management bridge to share the updates of critical issues
ProjectProject : #2: #2
Project NameProject Name :: Vodafone Hutchison AustraliaVodafone Hutchison Australia
RoleRole :: Alarm Monitoring EngineerAlarm Monitoring Engineer
Roles and Responsibilities :
 Actively monitoring the 2G, 3G & LTE communication networks of Vodafone (Australia).
 Taking responsibility in resolving RAN and Power related faults in 2G, 3G & LTE network services (BTS,
NodeB, BSC, RNC, and eNodeB) of Huawei.
 Handling the multiple sites outage, Troubleshooting WBTS/ RBS Hardware of Huawei and performing
soft-reset when its’ get degradation due to internal faults.
 Performing L1 investigation and analyzing the factors caused the outage.
 2G, 3G & LTE faults are checked and actioned by logging in to the M2000.
 Diagnosing & fixing the fault remotely, if not incident will be raised and tech will investigate under our
guidance to clear the fault within agreed SLA.
 Accountability and responsibility in handling incident Faults (critical and non-critical).
 Co-ordination with TCM for any planned activities or outages. Refer planned activity details after fault
occurs and proceed further.
 Creating and following “Incident Reports” for the outages using BMC Remedy (ITSM tool).
 Work orders raised by using REMEDY, NETKT & ITSM Ticketing Tool. Depending upon the fault we raised a
several priority Tickets.
 Capable of handling the ticketing tool effectively. As well as reduce ticket count once fault fixed.
 Ensuring all faults and service interruptions are captured in the trouble ticketing systems, providing
regular and accurate updates.
 Providing technical instructions to BTS engineers/ Technicians of Australia in order to back up
the sites and resolve the internal/ external faults of BTS.

3.  Handling calls from fault management engineers and initiate the right response to them positively &
professionally.
 Conference Bridge with Resolver groups to “Fix-the-Fault” within the SLA time frame.
 Escalation & Notification to keep Management & other Business Units informed during system outages.
 Conveying the outages to all by sending SMS & email notification and updating the same to Vodafone
customers via Outage notification board.
 Capturing the outages in the Daily Outage report and Outage Board for the customer notifications.
 Liaising with other service providers and subcontractors to fix faults and Co-ordinate with Field
Technician & Engineers to solve the joint investigation fault.
 Liaise with Shift Managers (Vodafone-Australia) on daily EOD reports.
Certifications from Nokia
 A3 Methodology Introduction
 Purple Level Recognition Learning Program
 Root Cause Analysis and Escaped Defects Analysis for CO and Services – Assessment
 NCSA –LTE (Nokia Certified Assoisate)
AchievementsAchievements
 Received recognization award for the INC Reduction Project on the hands of VHA CEO (Inaki Berroeta)
 Received SLA Achievement Reward for Mains Fail SLA Reporting
 Received SLA Achievement Reward for Event management SLA Reporting
EDUCATIONEDUCATION
Bachelor of Computer Sciences (B.SC) May 2010.
College : HRD Degree & PG College
University : Osmania University (Hyderabad).
Intermediate in Mathematics, Physics, Chemistry (MPC), June 2006.
College : Nalanda Junior College.
University : Board of Intermediate Education, Andhra Pradesh.
SSC (10th
Standard), June 2004.
School : P.C High School.
University : Board of secondary Education, Andhra Pradesh.

4. PERSONAL PROFILEPERSONAL PROFILE
Name: A. Naveen Kumar
Date of Birth: 10-03-1988.
Father’s name: A. Chandra Sekhar
Sex: Male.
Marital Status: Unmarried.
Languages: English,Tamil, Hindi, and Telugu.
Nationality & Religion: Indian & Hindu.
Date:
Place: (Naveen Kumar. A)