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A View From Walmart: How Retailers
are Creating Economic Opportunity
JERRY O'BRIEN, Executive Director, Kohl's Center for Retailing, University of Wisconsin-
Madison
KATHLEEN MCLAUGHLIN, Chief Sustainability Officer and President, Walmart, the Walmart
Foundation
[Walmart is] betting that a better-
paid, better-trained workforce will
keep more customers satisfied.”
– Fortune Magazine
September 2016
Strengthening local
communities
• Foster great jobs and
advancement
• Grow local, diverse and
small business
Enhancing the sustainability of
product supply chains
Creating economic opportunity
COMMUNITY
WALMART’S GLOBAL RESPONSBILITY PRIORITIES
SUSTAINABILITY
• Sustainable operations
- Reduce energy and emissions
- Eliminate waste
• Sustainable products
- Lower environmental footprint
- Provide healthier and safer
products
- Increase transparency
- Support worker dignity
• Fight hunger
• Enhance disaster response
and preparedness
• Support community
development
OPPORTUNITY
COLLABORATE
with others
WHOLE-
SYSTEM
change
Use
PHILANTHROPY
Focus on actions
that draw on
COMPANY
STRENGTHS
Lead through
the BUSINESS
Create SHARED
VALUE for
business and
society
SOCIETAL IMPACT
BUSINESS IMPACT
COMMUNITY
Committed to
providing 4 billion
meals by 2020
1.2 billion
pounds of food
donated since 2015
Example: Hunger Relief
INCREASED
YIELDS
BETTER
QUALITY
INCREASED
SMALLHOLDER
INCOME
DEVELOPMENT
OF PROCESSING
LESS WATER
USAGE
ECONOMIC
DEVELOPMENT
IN REGION
SUSTAINABILITY Example: Sustainable Commodities
OPPORTUNITY Example: U.S. Manufacturing
$250 billion commitment to
American manufacturing over 10 years
$10 million U.S. Manufacturing
Innovation Fund
A job in retail means opportunity to build a career
Hourly Supervisor
Credentials
Entry Level
Credential
Training
Training
Annual
Earnings
95K
80K
30K
55K
45K
40K
35K
25K
20K
70K
60K
50K
# of likely job
openings
Retail Trade
1.4M
Food/
Hospitality
0.9M
Wholesale/
Warehouse
0.9M
Other: i.e.
Finance/
Healthcare/
2.1M
Store
Manager
Assistant
Manager
Retail
Supervisor
Retail
Associate
Food Service Team Member
Labor/Material
Handler
Customer Service
Representative
Sales
Representative
Sales
Representative
Training
Store Manager
Credentials
Assistant Manager
Credentials
>60%
turnover
in retail
sector
RETAIL CAREER PATHWAYS
$100 million to increase mobility of frontline retail workers
Perception of Retail Training and Advancement | Employer Engagement | Tools and Technologies | Local Market Pilots
FIVE STRATEGIES
Perception of Retail Training and Advancement Employer Engagement | Tools and Technologies | Local Market Pilots
FIVE STRATEGIES
Walmart’s investment and work
extends throughout the retail sector
Perception of Retail | Training and Advancement Employer Engagement Tools and Technologies | Local Market Pilots
FIVE STRATEGIES
Perception of Retail | Training and Advancement | Employer Engagement Tools and Technologies Local Market Pilots
FIVE STRATEGIES
Perception of Retail | Training and Advancement | Employer Engagement | Tools and Technologies Local Market Pilots
FIVE STRATEGIES
$2.9 million to the League for Innovation in the
Community College (The League)
• Breaks the Western Association of Food Chains Retail
Management Certificate into three smaller stackable
credentials
• Program will partner with 12 community colleges for testing
$2 million to the National Retail Federation Foundation
• Builds on a previous investment
• Provides funding to conduct an impact study of the Retail
Industry Fundamentals credential and demonstrate its value
CREDENTIALING PROGRAM GRANTS
A View From Walmart: How Retailers are Creating Economic Opportunity

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A View From Walmart: How Retailers are Creating Economic Opportunity

  • 1. A View From Walmart: How Retailers are Creating Economic Opportunity JERRY O'BRIEN, Executive Director, Kohl's Center for Retailing, University of Wisconsin- Madison KATHLEEN MCLAUGHLIN, Chief Sustainability Officer and President, Walmart, the Walmart Foundation
  • 2.
  • 3.
  • 4. [Walmart is] betting that a better- paid, better-trained workforce will keep more customers satisfied.” – Fortune Magazine September 2016
  • 5.
  • 6. Strengthening local communities • Foster great jobs and advancement • Grow local, diverse and small business Enhancing the sustainability of product supply chains Creating economic opportunity COMMUNITY WALMART’S GLOBAL RESPONSBILITY PRIORITIES SUSTAINABILITY • Sustainable operations - Reduce energy and emissions - Eliminate waste • Sustainable products - Lower environmental footprint - Provide healthier and safer products - Increase transparency - Support worker dignity • Fight hunger • Enhance disaster response and preparedness • Support community development OPPORTUNITY
  • 7. COLLABORATE with others WHOLE- SYSTEM change Use PHILANTHROPY Focus on actions that draw on COMPANY STRENGTHS Lead through the BUSINESS Create SHARED VALUE for business and society SOCIETAL IMPACT BUSINESS IMPACT
  • 8. COMMUNITY Committed to providing 4 billion meals by 2020 1.2 billion pounds of food donated since 2015 Example: Hunger Relief
  • 10. OPPORTUNITY Example: U.S. Manufacturing $250 billion commitment to American manufacturing over 10 years $10 million U.S. Manufacturing Innovation Fund
  • 11. A job in retail means opportunity to build a career
  • 12. Hourly Supervisor Credentials Entry Level Credential Training Training Annual Earnings 95K 80K 30K 55K 45K 40K 35K 25K 20K 70K 60K 50K # of likely job openings Retail Trade 1.4M Food/ Hospitality 0.9M Wholesale/ Warehouse 0.9M Other: i.e. Finance/ Healthcare/ 2.1M Store Manager Assistant Manager Retail Supervisor Retail Associate Food Service Team Member Labor/Material Handler Customer Service Representative Sales Representative Sales Representative Training Store Manager Credentials Assistant Manager Credentials >60% turnover in retail sector RETAIL CAREER PATHWAYS
  • 13. $100 million to increase mobility of frontline retail workers
  • 14. Perception of Retail Training and Advancement | Employer Engagement | Tools and Technologies | Local Market Pilots FIVE STRATEGIES
  • 15. Perception of Retail Training and Advancement Employer Engagement | Tools and Technologies | Local Market Pilots FIVE STRATEGIES
  • 16. Walmart’s investment and work extends throughout the retail sector Perception of Retail | Training and Advancement Employer Engagement Tools and Technologies | Local Market Pilots FIVE STRATEGIES
  • 17. Perception of Retail | Training and Advancement | Employer Engagement Tools and Technologies Local Market Pilots FIVE STRATEGIES
  • 18. Perception of Retail | Training and Advancement | Employer Engagement | Tools and Technologies Local Market Pilots FIVE STRATEGIES
  • 19. $2.9 million to the League for Innovation in the Community College (The League) • Breaks the Western Association of Food Chains Retail Management Certificate into three smaller stackable credentials • Program will partner with 12 community colleges for testing $2 million to the National Retail Federation Foundation • Builds on a previous investment • Provides funding to conduct an impact study of the Retail Industry Fundamentals credential and demonstrate its value CREDENTIALING PROGRAM GRANTS