SlideShare ist ein Scribd-Unternehmen logo
1 von 19
Lesson 5: Consumer Protection Act 2007
NOTE: The current curriculum refers to the Consumer Information Act 1978 which was the predecessor to the Consumer Protection Act 2007. Exam answers should refer to the Consumer Information Act 1978. Reference may be made to the Consumer Protection Act 2007, but such references should be clearly highlighted.
Overview of Lesson ,[object Object],[object Object],[object Object],[object Object]
Introduction ,[object Object],[object Object],[object Object],[object Object]
Functions of  National Consumer Agency ,[object Object],[object Object],[object Object],[object Object],[object Object]
Activities of National Consumer Agency ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Powers of  National Consumer Agency ,[object Object],[object Object],[object Object],[object Object]
Misleading Claims ,[object Object],[object Object],[object Object]
(i) Misleading Claims about Goods ,[object Object],[object Object],[object Object],[object Object],[object Object]
(ii) Misleading Claims about Services ,[object Object],[object Object],[object Object],[object Object],[object Object]
(iii) Misleading Claims about Prices ,[object Object],[object Object]
EU Directives ,[object Object],[object Object]
(i) Unfair Practices ,[object Object],[object Object]
(ii) Misleading Practices ,[object Object],[object Object]
(iii) Aggressive Practices ,[object Object],[object Object],[object Object],[object Object]
(iv) Prohibited Practices ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Summary of the Lesson ,[object Object],[object Object],[object Object],[object Object]
Elements of the  Consumer Protection Act 2007
Role Play ,[object Object],[object Object],[object Object]

Weitere ähnliche Inhalte

Was ist angesagt?

Consumer protection
Consumer protectionConsumer protection
Consumer protection
siobhanpdst
 
Consumers rights
Consumers rightsConsumers rights
Consumers rights
Ana Helena
 
Consumer awareness guidelines
Consumer  awareness guidelinesConsumer  awareness guidelines
Consumer awareness guidelines
Aarushi Sharma
 
Consumerrights 150117232222-conversion-gate02
Consumerrights 150117232222-conversion-gate02Consumerrights 150117232222-conversion-gate02
Consumerrights 150117232222-conversion-gate02
JAY SHARMA
 

Was ist angesagt? (20)

Consumer awareness
Consumer awarenessConsumer awareness
Consumer awareness
 
Consumer Awareness
Consumer AwarenessConsumer Awareness
Consumer Awareness
 
Consumer protection
Consumer protectionConsumer protection
Consumer protection
 
Consumers, rights and responsibilites ppt
Consumers, rights and responsibilites pptConsumers, rights and responsibilites ppt
Consumers, rights and responsibilites ppt
 
project on Consumer awareness
project on Consumer awareness project on Consumer awareness
project on Consumer awareness
 
Rights and responsibilities of consumers
Rights and responsibilities of consumersRights and responsibilities of consumers
Rights and responsibilities of consumers
 
Consumer awareness - Economics std 10 NIOS
Consumer awareness - Economics std 10 NIOSConsumer awareness - Economics std 10 NIOS
Consumer awareness - Economics std 10 NIOS
 
Consumers rights
Consumers rightsConsumers rights
Consumers rights
 
Project Report on Consumer Awareness
Project Report on Consumer AwarenessProject Report on Consumer Awareness
Project Report on Consumer Awareness
 
Consumer Rights
Consumer RightsConsumer Rights
Consumer Rights
 
ppt on consumer awareness survey
ppt on consumer awareness surveyppt on consumer awareness survey
ppt on consumer awareness survey
 
Consumer rights
Consumer rightsConsumer rights
Consumer rights
 
Consumer Awareness : Lemon Law in Singapore
Consumer Awareness : Lemon Law in SingaporeConsumer Awareness : Lemon Law in Singapore
Consumer Awareness : Lemon Law in Singapore
 
Jago Grahak Jago 2017
Jago Grahak Jago 2017Jago Grahak Jago 2017
Jago Grahak Jago 2017
 
Consumer rights and its responsibilities
Consumer rights and its responsibilitiesConsumer rights and its responsibilities
Consumer rights and its responsibilities
 
CONSUMER RIGHTS AND AWARENESS PPT CLASS X
CONSUMER RIGHTS AND AWARENESS PPT CLASS XCONSUMER RIGHTS AND AWARENESS PPT CLASS X
CONSUMER RIGHTS AND AWARENESS PPT CLASS X
 
Project report on Consumer Awareness on recent changes in Packaging
Project report on Consumer Awareness on recent changes in PackagingProject report on Consumer Awareness on recent changes in Packaging
Project report on Consumer Awareness on recent changes in Packaging
 
Consumer rights
Consumer rightsConsumer rights
Consumer rights
 
Consumer awareness guidelines
Consumer  awareness guidelinesConsumer  awareness guidelines
Consumer awareness guidelines
 
Consumerrights 150117232222-conversion-gate02
Consumerrights 150117232222-conversion-gate02Consumerrights 150117232222-conversion-gate02
Consumerrights 150117232222-conversion-gate02
 

Andere mochten auch

Consumer education
Consumer educationConsumer education
Consumer education
Steven Solis
 
Consumer Education- Rights and Responsibilities
Consumer Education- Rights and ResponsibilitiesConsumer Education- Rights and Responsibilities
Consumer Education- Rights and Responsibilities
Eric Indie
 
Consumer protection
Consumer protectionConsumer protection
Consumer protection
sweetparveen
 
Consumer rights and responsibilities
Consumer rights and responsibilitiesConsumer rights and responsibilities
Consumer rights and responsibilities
maynardteacher
 
Price discrimination in airline industry
Price discrimination in airline industryPrice discrimination in airline industry
Price discrimination in airline industry
Joji Thomas
 
Consumer protection act, 1986
Consumer protection act, 1986Consumer protection act, 1986
Consumer protection act, 1986
tukishah
 

Andere mochten auch (20)

Consumer education
Consumer educationConsumer education
Consumer education
 
Consumer education
Consumer educationConsumer education
Consumer education
 
Consumer Education- Rights and Responsibilities
Consumer Education- Rights and ResponsibilitiesConsumer Education- Rights and Responsibilities
Consumer Education- Rights and Responsibilities
 
NCA research on online discount websites
NCA  research on online discount websitesNCA  research on online discount websites
NCA research on online discount websites
 
Consumer switching behaviour in Ireland, Aug 2012
Consumer switching behaviour in Ireland, Aug 2012Consumer switching behaviour in Ireland, Aug 2012
Consumer switching behaviour in Ireland, Aug 2012
 
Commercial Law - Consumer Guarantees
Commercial Law - Consumer GuaranteesCommercial Law - Consumer Guarantees
Commercial Law - Consumer Guarantees
 
Consumer protection
Consumer protectionConsumer protection
Consumer protection
 
We are like that only understanding the logic
We are like that only understanding the logicWe are like that only understanding the logic
We are like that only understanding the logic
 
Sale of Goods
Sale of GoodsSale of Goods
Sale of Goods
 
Consumer rights and responsibilities
Consumer rights and responsibilitiesConsumer rights and responsibilities
Consumer rights and responsibilities
 
Health Is Wealth
Health Is WealthHealth Is Wealth
Health Is Wealth
 
Consumer Health Education (MAPEH)
Consumer Health Education (MAPEH)Consumer Health Education (MAPEH)
Consumer Health Education (MAPEH)
 
Price discrimination in airline industry
Price discrimination in airline industryPrice discrimination in airline industry
Price discrimination in airline industry
 
Consumer protection act, 1986
Consumer protection act, 1986Consumer protection act, 1986
Consumer protection act, 1986
 
Insurance
InsuranceInsurance
Insurance
 
Importance of Health
Importance of HealthImportance of Health
Importance of Health
 
Health is wealth
Health is wealthHealth is wealth
Health is wealth
 
Health K to 12 Curriculum Guide
Health K to 12 Curriculum Guide Health K to 12 Curriculum Guide
Health K to 12 Curriculum Guide
 
Health Is Wealth A Product Presentation
Health Is Wealth   A Product PresentationHealth Is Wealth   A Product Presentation
Health Is Wealth A Product Presentation
 
Health is wealth
Health is wealthHealth is wealth
Health is wealth
 

Ähnlich wie Classroom slides for consumer education (Shop Smart): Lesson #5

A Project Report on CONSUMER RIGHTS.pdf
A Project Report on CONSUMER RIGHTS.pdfA Project Report on CONSUMER RIGHTS.pdf
A Project Report on CONSUMER RIGHTS.pdf
Phlanwa
 
09 Mba Bl Lec Nov 18 Cpa & Unfair Trade Practices Final
09 Mba Bl Lec Nov 18 Cpa & Unfair Trade Practices  Final09 Mba Bl Lec Nov 18 Cpa & Unfair Trade Practices  Final
09 Mba Bl Lec Nov 18 Cpa & Unfair Trade Practices Final
Umang Doshi
 

Ähnlich wie Classroom slides for consumer education (Shop Smart): Lesson #5 (20)

8. law and ethics consumer law
8. law and ethics consumer law 8. law and ethics consumer law
8. law and ethics consumer law
 
Misleading Advertising in the EU
Misleading Advertising in the EUMisleading Advertising in the EU
Misleading Advertising in the EU
 
Need for consumer protection act in an era of free competition where consumer...
Need for consumer protection act in an era of free competition where consumer...Need for consumer protection act in an era of free competition where consumer...
Need for consumer protection act in an era of free competition where consumer...
 
The Impact of the Consumer Protection Act 2019 on the E-Commerce Sector in In...
The Impact of the Consumer Protection Act 2019 on the E-Commerce Sector in In...The Impact of the Consumer Protection Act 2019 on the E-Commerce Sector in In...
The Impact of the Consumer Protection Act 2019 on the E-Commerce Sector in In...
 
Consumer protection Act 2019 PowerPoint P
Consumer protection Act 2019 PowerPoint PConsumer protection Act 2019 PowerPoint P
Consumer protection Act 2019 PowerPoint P
 
A Project Report on CONSUMER RIGHTS.pdf
A Project Report on CONSUMER RIGHTS.pdfA Project Report on CONSUMER RIGHTS.pdf
A Project Report on CONSUMER RIGHTS.pdf
 
Business Law BBA sem 5 NS.pdf
Business Law BBA sem 5 NS.pdfBusiness Law BBA sem 5 NS.pdf
Business Law BBA sem 5 NS.pdf
 
consumer protection Act part 1.pdf
consumer protection Act part 1.pdfconsumer protection Act part 1.pdf
consumer protection Act part 1.pdf
 
Consumer Protection Act, 2019
Consumer Protection Act, 2019Consumer Protection Act, 2019
Consumer Protection Act, 2019
 
Consumer protection act 1986
Consumer protection act 1986Consumer protection act 1986
Consumer protection act 1986
 
Business environment legislation presentation
Business environment legislation presentationBusiness environment legislation presentation
Business environment legislation presentation
 
Chapter 12 consumer protection .pdf
Chapter 12 consumer protection .pdfChapter 12 consumer protection .pdf
Chapter 12 consumer protection .pdf
 
Grade 8 consumerism
Grade 8  consumerismGrade 8  consumerism
Grade 8 consumerism
 
Consumerism,Consumer Rights & Consumer Protection Act 1986
Consumerism,Consumer Rights  & Consumer Protection Act 1986Consumerism,Consumer Rights  & Consumer Protection Act 1986
Consumerism,Consumer Rights & Consumer Protection Act 1986
 
Consumer protection
Consumer protectionConsumer protection
Consumer protection
 
Integrated Marketing Communication - Liability for Misleading Advertisements ...
Integrated Marketing Communication - Liability for Misleading Advertisements ...Integrated Marketing Communication - Liability for Misleading Advertisements ...
Integrated Marketing Communication - Liability for Misleading Advertisements ...
 
consumerism-in-india-ppt.ppt
consumerism-in-india-ppt.pptconsumerism-in-india-ppt.ppt
consumerism-in-india-ppt.ppt
 
Consumer Protection Act.pptx
Consumer Protection Act.pptxConsumer Protection Act.pptx
Consumer Protection Act.pptx
 
09 Mba Bl Lec Nov 18 Cpa & Unfair Trade Practices Final
09 Mba Bl Lec Nov 18 Cpa & Unfair Trade Practices  Final09 Mba Bl Lec Nov 18 Cpa & Unfair Trade Practices  Final
09 Mba Bl Lec Nov 18 Cpa & Unfair Trade Practices Final
 
Consumer protection act
Consumer protection actConsumer protection act
Consumer protection act
 

Mehr von National Consumer Agency

Mehr von National Consumer Agency (20)

NCA market research on travel abroad
NCA market research on travel abroadNCA market research on travel abroad
NCA market research on travel abroad
 
Kantar consumer research, March 2012
Kantar consumer research, March 2012Kantar consumer research, March 2012
Kantar consumer research, March 2012
 
Consumer empowerment and customer service in Ireland
Consumer empowerment and customer service in IrelandConsumer empowerment and customer service in Ireland
Consumer empowerment and customer service in Ireland
 
Research on secondhand car sales in Ireland
Research on secondhand car sales in IrelandResearch on secondhand car sales in Ireland
Research on secondhand car sales in Ireland
 
Market Research on shopping and pricing in Ireland
Market Research on shopping and pricing in IrelandMarket Research on shopping and pricing in Ireland
Market Research on shopping and pricing in Ireland
 
NCA research on consumers and switching
NCA research on consumers and switchingNCA research on consumers and switching
NCA research on consumers and switching
 
Irish shopper behaviour and pricing
Irish shopper behaviour and pricingIrish shopper behaviour and pricing
Irish shopper behaviour and pricing
 
Irish shopping trends and pricing
Irish shopping trends and pricingIrish shopping trends and pricing
Irish shopping trends and pricing
 
Irish consumers, household budgets and financial planning
Irish consumers, household budgets and financial planningIrish consumers, household budgets and financial planning
Irish consumers, household budgets and financial planning
 
Nca direct-selling-market-research-2011
Nca direct-selling-market-research-2011Nca direct-selling-market-research-2011
Nca direct-selling-market-research-2011
 
NCA consumer empowerment research
NCA consumer empowerment researchNCA consumer empowerment research
NCA consumer empowerment research
 
NCA Back to School Market Research 2011
NCA Back to School Market Research 2011NCA Back to School Market Research 2011
NCA Back to School Market Research 2011
 
Selling via a website
Selling via a websiteSelling via a website
Selling via a website
 
NCA market research on scams
NCA market research on scamsNCA market research on scams
NCA market research on scams
 
NCA market research findings shopping, pricing and grocery
NCA market research findings shopping, pricing and grocery NCA market research findings shopping, pricing and grocery
NCA market research findings shopping, pricing and grocery
 
NCA market research on consumers and transport
NCA market research on consumers and transportNCA market research on consumers and transport
NCA market research on consumers and transport
 
Nca research-consumer-empowerment-oct-2010
Nca research-consumer-empowerment-oct-2010Nca research-consumer-empowerment-oct-2010
Nca research-consumer-empowerment-oct-2010
 
Irish Consumer Empowerment and Complaining, January 2010
Irish Consumer Empowerment and Complaining, January 2010Irish Consumer Empowerment and Complaining, January 2010
Irish Consumer Empowerment and Complaining, January 2010
 
Irish Consumer Empowerment and Complaining, August 2009
Irish Consumer Empowerment and Complaining, August 2009Irish Consumer Empowerment and Complaining, August 2009
Irish Consumer Empowerment and Complaining, August 2009
 
February 2010 market research on switching
February 2010 market research on switchingFebruary 2010 market research on switching
February 2010 market research on switching
 

Kürzlich hochgeladen

The basics of sentences session 3pptx.pptx
The basics of sentences session 3pptx.pptxThe basics of sentences session 3pptx.pptx
The basics of sentences session 3pptx.pptx
heathfieldcps1
 

Kürzlich hochgeladen (20)

Interdisciplinary_Insights_Data_Collection_Methods.pptx
Interdisciplinary_Insights_Data_Collection_Methods.pptxInterdisciplinary_Insights_Data_Collection_Methods.pptx
Interdisciplinary_Insights_Data_Collection_Methods.pptx
 
80 ĐỀ THI THỬ TUYỂN SINH TIẾNG ANH VÀO 10 SỞ GD – ĐT THÀNH PHỐ HỒ CHÍ MINH NĂ...
80 ĐỀ THI THỬ TUYỂN SINH TIẾNG ANH VÀO 10 SỞ GD – ĐT THÀNH PHỐ HỒ CHÍ MINH NĂ...80 ĐỀ THI THỬ TUYỂN SINH TIẾNG ANH VÀO 10 SỞ GD – ĐT THÀNH PHỐ HỒ CHÍ MINH NĂ...
80 ĐỀ THI THỬ TUYỂN SINH TIẾNG ANH VÀO 10 SỞ GD – ĐT THÀNH PHỐ HỒ CHÍ MINH NĂ...
 
Micro-Scholarship, What it is, How can it help me.pdf
Micro-Scholarship, What it is, How can it help me.pdfMicro-Scholarship, What it is, How can it help me.pdf
Micro-Scholarship, What it is, How can it help me.pdf
 
Fostering Friendships - Enhancing Social Bonds in the Classroom
Fostering Friendships - Enhancing Social Bonds  in the ClassroomFostering Friendships - Enhancing Social Bonds  in the Classroom
Fostering Friendships - Enhancing Social Bonds in the Classroom
 
Mehran University Newsletter Vol-X, Issue-I, 2024
Mehran University Newsletter Vol-X, Issue-I, 2024Mehran University Newsletter Vol-X, Issue-I, 2024
Mehran University Newsletter Vol-X, Issue-I, 2024
 
Sensory_Experience_and_Emotional_Resonance_in_Gabriel_Okaras_The_Piano_and_Th...
Sensory_Experience_and_Emotional_Resonance_in_Gabriel_Okaras_The_Piano_and_Th...Sensory_Experience_and_Emotional_Resonance_in_Gabriel_Okaras_The_Piano_and_Th...
Sensory_Experience_and_Emotional_Resonance_in_Gabriel_Okaras_The_Piano_and_Th...
 
TỔNG ÔN TẬP THI VÀO LỚP 10 MÔN TIẾNG ANH NĂM HỌC 2023 - 2024 CÓ ĐÁP ÁN (NGỮ Â...
TỔNG ÔN TẬP THI VÀO LỚP 10 MÔN TIẾNG ANH NĂM HỌC 2023 - 2024 CÓ ĐÁP ÁN (NGỮ Â...TỔNG ÔN TẬP THI VÀO LỚP 10 MÔN TIẾNG ANH NĂM HỌC 2023 - 2024 CÓ ĐÁP ÁN (NGỮ Â...
TỔNG ÔN TẬP THI VÀO LỚP 10 MÔN TIẾNG ANH NĂM HỌC 2023 - 2024 CÓ ĐÁP ÁN (NGỮ Â...
 
Key note speaker Neum_Admir Softic_ENG.pdf
Key note speaker Neum_Admir Softic_ENG.pdfKey note speaker Neum_Admir Softic_ENG.pdf
Key note speaker Neum_Admir Softic_ENG.pdf
 
UGC NET Paper 1 Mathematical Reasoning & Aptitude.pdf
UGC NET Paper 1 Mathematical Reasoning & Aptitude.pdfUGC NET Paper 1 Mathematical Reasoning & Aptitude.pdf
UGC NET Paper 1 Mathematical Reasoning & Aptitude.pdf
 
Accessible Digital Futures project (20/03/2024)
Accessible Digital Futures project (20/03/2024)Accessible Digital Futures project (20/03/2024)
Accessible Digital Futures project (20/03/2024)
 
Unit 3 Emotional Intelligence and Spiritual Intelligence.pdf
Unit 3 Emotional Intelligence and Spiritual Intelligence.pdfUnit 3 Emotional Intelligence and Spiritual Intelligence.pdf
Unit 3 Emotional Intelligence and Spiritual Intelligence.pdf
 
The basics of sentences session 3pptx.pptx
The basics of sentences session 3pptx.pptxThe basics of sentences session 3pptx.pptx
The basics of sentences session 3pptx.pptx
 
Food safety_Challenges food safety laboratories_.pdf
Food safety_Challenges food safety laboratories_.pdfFood safety_Challenges food safety laboratories_.pdf
Food safety_Challenges food safety laboratories_.pdf
 
NO1 Top Black Magic Specialist In Lahore Black magic In Pakistan Kala Ilam Ex...
NO1 Top Black Magic Specialist In Lahore Black magic In Pakistan Kala Ilam Ex...NO1 Top Black Magic Specialist In Lahore Black magic In Pakistan Kala Ilam Ex...
NO1 Top Black Magic Specialist In Lahore Black magic In Pakistan Kala Ilam Ex...
 
This PowerPoint helps students to consider the concept of infinity.
This PowerPoint helps students to consider the concept of infinity.This PowerPoint helps students to consider the concept of infinity.
This PowerPoint helps students to consider the concept of infinity.
 
HMCS Vancouver Pre-Deployment Brief - May 2024 (Web Version).pptx
HMCS Vancouver Pre-Deployment Brief - May 2024 (Web Version).pptxHMCS Vancouver Pre-Deployment Brief - May 2024 (Web Version).pptx
HMCS Vancouver Pre-Deployment Brief - May 2024 (Web Version).pptx
 
2024-NATIONAL-LEARNING-CAMP-AND-OTHER.pptx
2024-NATIONAL-LEARNING-CAMP-AND-OTHER.pptx2024-NATIONAL-LEARNING-CAMP-AND-OTHER.pptx
2024-NATIONAL-LEARNING-CAMP-AND-OTHER.pptx
 
Google Gemini An AI Revolution in Education.pptx
Google Gemini An AI Revolution in Education.pptxGoogle Gemini An AI Revolution in Education.pptx
Google Gemini An AI Revolution in Education.pptx
 
ICT role in 21st century education and it's challenges.
ICT role in 21st century education and it's challenges.ICT role in 21st century education and it's challenges.
ICT role in 21st century education and it's challenges.
 
How to Create and Manage Wizard in Odoo 17
How to Create and Manage Wizard in Odoo 17How to Create and Manage Wizard in Odoo 17
How to Create and Manage Wizard in Odoo 17
 

Classroom slides for consumer education (Shop Smart): Lesson #5

  • 1. Lesson 5: Consumer Protection Act 2007
  • 2. NOTE: The current curriculum refers to the Consumer Information Act 1978 which was the predecessor to the Consumer Protection Act 2007. Exam answers should refer to the Consumer Information Act 1978. Reference may be made to the Consumer Protection Act 2007, but such references should be clearly highlighted.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.
  • 11.
  • 12.
  • 13.
  • 14.
  • 15.
  • 16.
  • 17.
  • 18. Elements of the Consumer Protection Act 2007
  • 19.