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A lot of people find it difficult to make phone calls in a foreign
language .
You can't see the person you are talking to, their voice might be unclear,
and you might find it difficult to find the right words.
One thing you can do to improve your telephone skills is to learn some
of the multi-word verbs and useful phrases that are commonly used in
telephone conversations.
Multi-word verbs
 Hold on ( to wait)
 Hang on (to wait)
 Hang up (to finish the call)
 Pick up the phone (to answer a call)
 Put you through (to connect your call)
 Call back (to return a phone call)
Useful phrases
 Could I speak to ….., please?
 Can I take a message?
 Could you repeat that, please?
 Could you speak a Little more slowly, please?
 Would you mind spelling that for me, please?

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Telephone skills

  • 1. A lot of people find it difficult to make phone calls in a foreign language . You can't see the person you are talking to, their voice might be unclear, and you might find it difficult to find the right words. One thing you can do to improve your telephone skills is to learn some of the multi-word verbs and useful phrases that are commonly used in telephone conversations.
  • 2. Multi-word verbs  Hold on ( to wait)  Hang on (to wait)  Hang up (to finish the call)  Pick up the phone (to answer a call)  Put you through (to connect your call)  Call back (to return a phone call)
  • 3. Useful phrases  Could I speak to ….., please?  Can I take a message?  Could you repeat that, please?  Could you speak a Little more slowly, please?  Would you mind spelling that for me, please?