Soft Skills Presentation for the officials.

1. Corporate
Etiquette
MD NASER AHMED LIMON
Education Training Coordinator
Shikhbe Shobai Solutions
Email: limon@shikhbeshobai.com

2. The set of Rules or Customs that controls
accepted behavior in particular social groups or
social situations.
What is Corporate Etiquette?

3. 1
Most vital issue for a human being
Punctuality & Honesty, Dress Code and Office Timing
2
Everyone should aware of this chain.
Chain of Command
3
Mostly uses non verbal media of communication
Email Etiquette
4
Mostly uses verbal media of communication
Telephone Etiquette
Agenda
5
Most valuable part of human life
Communication
6
Mandatory for improving
Skill Development

4. Obviously have to
maintain regular
office timing and
work timing
perfectly.
Punctuality
Perfect Dress
Code can
increase your
confidence.
Dress Code
Be honest,
whatever the
situation is !
Honesty

5. Team Member
Chain of Command
Team Leader
Head of
Concern
Department
Myself

6. Common Template
Can use common
template for daily use.
Uses of Emoji
Emoji is strictly
prohibited.
Bold, Hyperlink &
Color
Careful while using
those pattern.
Avoid Capital Text
Capital Text Indicates
you are shouting.
Email Etiquette
To, CC, Reply All &
Subject
Be careful while using
Reply All.
Concise & to the
Point
Email should be to the
point.
Avoid Shortcuts
Using shortcut is
strictly prohibited.
Attachment Name
Obviously give a name
of any attachment.

7. Do not Chew
anything
This is strictly
prohibited.
Ask Permission if
need to hold
This is mandatory if
situation occurs.
Never Texting while
in Meeting
Phone should be silent
and keep away.
Timing
Avoid calling before
9am and after 10pm.
Telephone Etiquette
Call and Receive
with proper Manner
Should maintain exact
manner
Brief Conversation
Official
Communication should
be brief
Listen Carefully
More Listen,
Less Talk.
Avoid Interruption
Do not interrupt when
someone is talking.

8. *Low Expressiveness
*Low Assertiveness
1. Take time to
make Decision
2. Don’t Thinker
3. Hard Worker
4. Logical
5. Less Emotional
6. Always Think
Negative to find
Positivity
7. Less Confident
8. Focus on Facts
Systematic
Communcation
Direct
Spirited
*Low Expressiveness
*High Assertiveness
1. Decision Maker
2. To the Point
3. Don’t waste
time
4. Only Promise if
they can
5. Don’t sugarcoat
things, speak
plainly
*High Expressiveness
*High Assertiveness
1. Idea Generator
2. Brainstormed
3. Emotional
4. Decision Maker
5. Leader
6. Work from Heart
7. Highly Confident

9. Handshake
Handshake
Is the key to open the
door of success

11. Skill
Development

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Credits
Dream High
Fly High

13. Thank you