1. Hafiz Naseer Ahmad
Customer service, Sales & Marketing Specialist
Mobile: +971-52 65 123 44 E-mail:hafiznaseerahmad121@yahoo.com/duaahmad09@gmail.com
MBA in Marketing + Management with the proven experience of
customer service, sales, marketing and communication skills.
Analyst and Strategic thinker with outstanding ability to ensure
efficient results.Proactiveand well organized team player with high
degree of attention and strong commitment to work plus excellent
communication, negotiation, organizational, problem solving and
time management skills. Seeks a more challenging work profile to
utilize gained experience and management skills.
QUALIFICATIONS
Master In Business Administration MBA ( Marketing ) , Quaid- e- Azam University, Islamabad, Pakistan
Mass Communication Part 1 , Punjab University, Pakistan
2003
2001
CAREER SNAPSHOT
EXECUTIVE SALES & BROKERAGE DIVISION January 2012-Present
Aston Pearl Real Estate L.L.C, Dubai
 Servicing and taking care of clients
 Instructing clients on best practices for selling success and liaising between renters/owners and
prospective buyers for property inspections.
 Preparation of sales/purchase documents.
 Collecting information about a property and arranging for photographs to be taken.
 Estimating the value of the property.
 Keeping up to date with trends in the local residential property market, as well as the commercial
market.
SALES MANAGER October 2012 - December 2013
Fellowship Properties L.L.C, Dubai
 Work with buyers, prospects, clients, agents and developers.
 Searching, advertising, updating and increasing number of listings.
 Arrange viewings, meetings, negotiation, contracts, MOU’s, complete transfers.
 Providing best services beyond client expectations like DEWA, Ejari services, move in facilities, household
purchasing. Market research within the industry, laws, prices, market surveys, anything that has/can/will
effect real estate market of Dubai.
Strengths
9 +years proven related experience
Training& Development Plans
Lead by example, good team member
Well trained in customer care
Proven experience in sales and marketing
Sourcing,negotiation & coordination
abilities
Adaptable to challengingbusinessscenarios
Goal oriented – Reliable- Dynamic

2. SALES AND MARKETING MANAGER September 2009 –April 2012
Hinyam Steel, Dubai, U.A.E
 Getting inquiries, making quotations and to do follow up.
 Keeping other sub-contractors and suppliers data to provide best support to clients.
 Responsible for customer satisfaction, finding solution of customer’s problems.
 Marketing of new products and services (Fitness Equipment’s, Shelving’s).
 Organizing events and exhibitions for company products.
 Preparing marketing materials for company products.
 Day to day dealing with the allocated clients (5* hotels like Atlantis the palm, Burj Al Arab, Jumeirah Beach
Hotel, Emirates Towers , Grand Hyatt , Park Hyatt, Hilton JBR, Hilton Creek and markets like Dubai
BUSINESS DEVELOPMENT MANAGER October 2008-June2009
Dragon Guard Security, Sydney, Australia
 Developed and maintained relationship with potential and existing clients.
 Conducted weekly follow up reports to execute short/long term realistic action plans based on
client/company needs.
 Monitored market demands proactively to meet revenue expectations, growth and client satisfaction.
 Started company loyalty program to strengthen client’s relationship.
SERVICE COORDINATOR (Branch Manager) June2004-August 2008
Al Yousuf Electronics (LG Electronics), Dubai, UAE (June2004-August 2008)
 Managed service staff and service agents to provide quality service.
 Built strong relationship with dealers to handle service conflicts, maximize customer satisfaction.
 Arranged consumer happy calls and happy service days.
 Handled all free service campaigns.
 Assistance in stock sales.
 Completing daily job cards.
 Ordering spare parts and updating pending issues.
TRAININGS
 Workshop Uplift Your Service – 2006 LG by Ron Kaufman ( Legend Sales & Service trainer)
 Workshop Customer is King -2007 LG by Korean Customer Service Leading Team
 Workshop Millionaire Sales Skills- 2012 PM International by Larry Thompson (Legend Networker)
 Workshop Corporate Selling Ideas - 2015 Aston Pearl by Katherine (Property finder sales service
Specialist)

3. Skills& Certifications:
 Proficient in MS Office suit, e- mail, CRM, Internet and web browsing applications
 RERA certified # 27457
 OHS (Occupational Health & Safety) training, Australia.
 Studied extra courses in “Hotel Management”.
 Holder of valid U.A.E driving license since 2005.
 Good player of cricket, table tennis, badminton and squash
PERSONAL DETAILS
 Nationality Pakistani
 Date of Birth 4 March, 1980
 Marital Status Married
 Visa Status Employment
 Languages English, Arabic, Punjabi & Urdu.
 Reference Will be furnished upon request