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- 2. 7/26/2016 Undergraduate Helps Develop Regional Patient Locator Service : RutgersCamden Campus News
http://news.camden.rutgers.edu/2016/07/undergraduatehelpsdevelopregionalpatientlocaterservice/ 2/2
Nam Dy
Democratic National Convention.
So far, uPAL has not been activated,
“but the system is ready to go at any
time in case of an emergency or
need,” says Nam Dy, a
management and finance major in
the Rutgers School of Business
Camden, and intern with
HealthShare Exchange.
Camden resident Dy has been
working behind the scenes to help
improve the technology involved
with uPAL since his internship
began in the spring. HealthShare
Exchange extended his internship
for the summer.
For Dy, the experience has been
“so much more than just a summer
job.” From working on the logistics
of logging cases from a customer
relationshipmanagement
perspective to dealing with vendors
to get the best prices for the
services the system requires, Dy
has been involved in different aspects of the project and an important member of the
team.
Dy credits the skills from his business school courses as giving him the tools he has
needed to work on this important project. For uPAL, the HealthShare Exchange uses
admissiondischargetransfer data feeds from member hospitals as a database of
locations for patients seeking emergency or inpatient care at regional hospitals. The
uPAL call center, staffed by HealthShare Exchange, is available to participating medical
centers fielding calls from worried family members about possibly injured or missing
relatives. HealthShare Exchange staff members can search the admissiondischarge
transfer data from the approximately 30 hospitals sharing this information to see if a
particular individual had been seen for medical care.
His helping and problemsolving work is not limited to offcampus endeavors. At
Rutgers UniversityCamden, he is involved with TRiO Student Support Services, a
program designed to provide enhanced academic and other support services to
undergraduates who are lowincome, firstgeneration college attendees and students
with disabilities. The goal of the program is to help the students involved succeed and
graduate in a timely manner, wellequipped for future opportunities.
Dy has been an active TRiO student since he began his Rutgers education in the fall of
2013. He sees the program as a critical part of his success as a college student and has
been mentoring other students involved since its peermentoring program began in
2014. He now coordinates the studentled mentoring program.
In working with students and helping them acclimate to campus, Dy says the student
mentors show them resources that they may not know about, ranging from career
services to financial aid resources. Dy is proud of his own and fellow peer mentors’
efforts in helping new students find their way on campus. While the support students get