When a company's retention is low, it affects employee engagement. When engagement is low, it negatively affects our ability to retain good people. How do you stop the downward cycle? A strong onboarding program can help. It doesn't have to be costly, but it does have to be intentional. Join The Currence Group President Jennifer Currence to learn how to design and structure an efficient onboarding process.

1. Set Employees Up for Success: Using Onboarding to
Increase Engagement and Retention
Jennifer Currence Naba Ahmed
With: Moderated by:
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https://www.recruitingbrief.com/webinar-series/set-employees-up-for-success/
https://www.humanresourcestoday.com/webinar-series/set-employees-up-for-success/
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6. About Jennifer Currence
Jennifer Currence is the president of The Currence Group, LLC in Tampa Bay, Florida, where she delivers results
through customized training and coaching programs for leaders and HR. She is the creator of the LEAD360TM
leadership development program. Jennifer earned her MBA with an emphasis in management and holds nationally
accredited certifications in coaching (ACC) and human resources (SPHR and SHRM-SCP). She has been
recognized as a Thought Leader by the International Society of Performance Improvement, a Subject Matter Expert
by the Society for Human Resource Management (SHRM), and was named Tampa Bay’s HR Consultant of the
Year for 2017. She has 20+ years of experience in Human Resources and training in organizations, as a university
professor, and is one of 35 people in the world serving as a faculty member for SHRM.
About Naba Ahmed
Naba went to Cal Poly, San Luis Obispo and majored in Journalism and minored in Integrated Marketing
Communications. After working as Editor-in-Chief at the campus newspaper, she became interested in developing
content across multiple platforms, and now works as a Content Marketing Specialist at Aggregage, providing some of
the most interesting thought-leaders across a wide variety of industries with a space to celebrate the diversity, depth,
and experience of their professional cultures, personalities, and passions.

7. Jennifer Currence
MBA, SPHR, SHRM-SCP, ACC
Set Employees Up for Success:
Using Onboarding to Increase
Engagement and Retention

8. Agenda
Onboarding Success
WHY: Importance
WHAT: 4 Components
HOW: Creative Solutions

9. WHY is Onboarding Important?
JobSatisfaction
Turnover
Performance
Source: SHRM Research
CBS News
Harvard Business Review
Forbes
$$ 20-213%
400% 30x

10. WHY is Onboarding Important?
69% more likely to be with company in 3 years
Source: SHRM Research
CBS News
50% greater new hire productivity

11. The Sad Truth
• 2018 US Average Turnover = 44.3%
(BLS.gov)
• 50% of execs fail after 18 months

12. Cost of Turnover

13. Cost of EXECUTIVE Turnover

14. WHAT is Onboarding?

15. Onboarding Strategy
Source: SHRM research

16. HOW: 3 Phases to Onboarding
1)Pre-boarding
2)Orientation
3)Onboarding

17. Pre-boarding
Passive
• Do nothing until first day
High Potential
• Welcome packet sent to home
• Access to company intranet
• Order business cards
• Set up IT and passwords
Proactive
• Handwritten note sent to home
• Shout-out on social media
• Pictures of teammates
• “Get to know you” survey

18. Orientation
Passive
• Complete I-9, benefits, payroll, handbook
• Company history and harassment video
High Potential
• Send 1st day paperwork home after hire
• Lunch with team
• Welcome email to company/team
Proactive
• 1st day plant or product basket
• Customized desk accessories
• Personalized intro to cross-functions

19. Onboarding
Passive
• Job description
• “How’s it going?”
High Potential
• 1-on-1 training
• Checklist
• Regular check-ins
• 90-day review
Proactive
• Monthly lunch
• Mentor
• Focus groups
• Pay to quit
• Ask opinions
• New hire survey

20. The Sad Truth
• 50% of execs fail after 18 months
• 33% fail to establish key relationships
• 31% fail to align with company culture

21. 21
Manager Onboarding & Coaching
Establish Key Relationships
• Teach key leadership behaviors
• Establish 3-6-12 month goals
• Focus on team
Align with Company Culture
• Communication business values and strategies
• Share company history and “hero stories”
• Create a safe space

22. Manager Onboarding & Coaching
Consistency

23. 1. Tied to organizational success, strategy, goals,
values
2. Management support – behavior, not just verbal
3. Written, organized, communicated plan
4. Customized for company, position, individual
Onboarding Success

24. Metric for Onboarding Success
Quality of Hire
• Rated “most valuable metric for performance”
- 2016 LinkedIn Survey of 4,000 employers
• For external new hires within first year:
– Onboarding satisfaction survey completed by new
hire
– Manager 90-day performance evaluation of new hire
– Satisfactory completion of first 90-day goals
– Retention

25. 25
Onboarding Benefits
• Role Clarity
• Self-Efficacy
• Quicker Productivity
• Social Integration
• Knowledge of Culture
Short-Term
• Higher job
satisfaction
• Org. Commitment
• Higher Performance
• Lower Turnover
• Career Effectiveness
• Lower Stress
Long-Term

27. WHY: Importance of Onboarding
Job Satisfaction, Performance, Reduce Turnover
WHAT: 4 C’s of Onboarding
Compliance, Clarification, Culture, Connection
HOW: Creative Solutions to Improve
Onboarding
Pre-boarding, Orientation, Onboarding
Manager Onboarding and Coaching
Setting up Employees for Success

28. Jennifer Currence
MBA, SPHR, SHRM-SCP, ACC
jcurrence@CurrenceGroup.com
Let´s Connect!
www.Linkedin.com/in/
JenniferCurrence
“Small Business HR Group”
Twitter: @CurrenceGroup
www.CurrenceGroup.com
HRCI/ SHRM Recert Credits

29. Q&A
Naba Ahmed
With: Moderated by:
President, The Currence Group
Linkedin page: /in/JenniferCurrence
Twitter ID: @CurrenceGroup
Email: jcurrence@currencegroup.com
Website: www.CurrenceGroup.com
Jennifer Currence
Editor, Recruiting Brief
Linkedin page: /in/naba-ahmed/
Twitter ID: @recruitingbrief
Email: naba@aggregage.com
Website: recruitingbrief.com
https://www.recruitingbrief.com/webinar-series/set-employees-up-for-success/
https://www.humanresourcestoday.com/webinar-series/set-employees-up-for-success/
https://www.hrtechcentral.com/webinar-series/set-employees-up-for-success/

30. Jennifer Currence
MBA, SPHR, SHRM-SCP, ACC
jcurrence@CurrenceGroup.com
Let´s Connect!
www.Linkedin.com/in/
JenniferCurrence
“Small Business HR Group”
Twitter: @CurrenceGroup
www.CurrenceGroup.com
HRCI/ SHRM Recert Credits