2. CERTIFICATION SERVICES
TQCS International (TQCSI) commenced operations in mid 1995 and now operates out of 26 offices with over 6,000
certifications in 32 countries throughout Australia, Asia, the Middle East and Europe. We are now the 4th
largest JAS-
ANZ accredited certification body in the world.
TQCSI is JAS-ANZ accredited for QMS (ISO 9001, NSQHS & NSMHS Standards), EMS (ISO 14001), OHS (ISO
18001 & AS 4801) and Food Safety (ISO 22000 & HACCP). We have developed a HACCP Code which is one of only a
handful of such codes registered by an accreditation body, anywhere in the world. TQCSI also certifies clients to the
Quality, Health, Safety and Environmental (QHSE) Code and Small Business Quality Management Code (SBQMC), both
published by TQCSI and used by smaller businesses to pre-qualify for government agencies and major customers.
TQCSI’s philosophy is to work in partnership with our clients, to present a professional auditing and certification service
that determines compliance against the relevant standards, facilitate continual improvement and adds value to your
organisation.
There is little difference in the certification procedure between any of the certification bodies - we all must abide by the
same, strict rules laid down by JAS-ANZ (the federal governing body). We believe our fees are more than competitive,
the certification mark is well accepted throughout the world and we employ the best auditors available to add value to
your system. Our office support is available for your audit coordination and problem resolution.
TQCSI’s prides itself in adding value through our auditing and certification services. Value added services are achieved
through:
concise but thorough Audit Reports, well constructed and easy to refer to for implementing required
improvements
expeditious forwarding of Audit Reports to clients within five days of audit completion (normally by email)
electronic certificates available through our website (www.tqcsi.com/v2.0/cert_org_search.asp) and hyper-
links to client websites
TQCSI Trading - a facility to enhance our clients’ marketing and export opportunities
(www.tqcsitrading.com)
a professional website highlighting relevant information regarding the auditing and certification process
(www.tqcsi.com)
Hot News, available through our website, which includes current information for clients and advertising
client achievements
emails to clients on urgent or important information relevant to their certification
facility to download individual Client Details Reports through the TQCSI website which includes contact
information, planned audit dates and outstanding discrepancies and nonconformances.
TQCSI recognises the importance of choosing the right certification body and is committed to providing you with the
most professional service possible.
If you are interested in discussing our services further, please contact me on 1800 686 739 or email gm@tqcsi.com.
Yours sincerely
TQCS INTERNATIONAL PTY LTD
STUART BATCHELOR
GENERAL MANAGER
PO Box 483, Woodville, SA 5011 Australia
ph: 61 8 8347 0603 fax: 61 8 8445 9423
email: info@tqcsi.com web: www.tqcsi.com
TQCS INTERNATIONAL PTY LTD
ABN 59 065 953 924
3. TQCSINTERNATIONAL
TQCSI
International Certification
of
Management Systems
Accredited Programs
Non-Accredited Programs
Quality
Certified
ISO9001(Health)ISO9001
Quality
Certified
ISO22000
Food Safety
Certified
ISO14001
Environmentally
Certified
Safety
Certified
OHSAS18001AS4801
Safety
Certified
Foo
d Safety Progr
am
H
ACCP Certifie
d
HACCP
HACCP
Certified
ISO13485
Quality
Certified
Security
Certified
ISO27001
Quality
Certified
ISO/TS29001
QA Certified
TQCSISBQMC
Smal
l Business Prog
ram
QA Certified
Risk
Certified
ISO31000
ISO50001
Energy
Certified
QHSE
Quality,Hea
lthSafety&Environ
mentCode
QHSE Certified
QHSE
Certified
ISO55001
Asset
Certified
4. TQCSINTERNATIONAL
TQCSI (Australia) Staff
Stuart Batchelor
General Manager
Stuart is responsible for the management and growth of
TQCSI operations in Australia and the effective functioning
of the Australia Office.
gm@tqcsi.com
Louise Bates
Financial Controller
Responsible for overall financial control.
finance@tqcsi.com
Tammy Koch
Office Coordinator
Tammy is responsible for the coordination of client
correspondence and the administration of the certification
process.
info@tqcsi.com
Laura Tippins
Auditor Coordinator
Laura is responsible for facilitating audit schedules and
auditor coordination for SA, QLD, NT and PNG.
office@tqcsi.com
Tegan Davies
Office Administrator
Tegan is responsible for facilitating audit schedules and
auditor coordination for NSW, VIC, TAS and WA.
operations@tqcsi.com
5. TQCSINTERNATIONAL
Certification Statistics
Australia (AU)
15%
Assure (AE)
0%
Bangladesh
0%
Bulgaria (BG)
7%
China - Taiwan (TC)
0%
Egypt (EG)
1%
India - Advance (IP)
2%
Indonesia
0%
Iran (IR)
2%
Japan (JA)
2%
Japan OCO (JN)
0%
Kazakhstan
1%
Korea (Incheon) (KO)
5%
Korea (Seoul) (SK)
15%
KSA
0%
Lebanon (LB)
0%
Malaysia (MA)
1%Malaysia - Far East (MY)
0%
Malaysia - Taiwan
0%
Mediteco (IT)
2%
Pakistan (PK)
2%
Qatar
0%
Russia
0%
Singapore
(SG)
7%
Taiwan (TA)
24%
Thailand (TH)
1%
Turkey - Ankara (TK)
7%
Turkey - Izmir (TI)
1%
Vietnam
(VN)
4%
0
1000
2000
3000
4000
5000
6000
7000
2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015
NumberofCertificates
Year
TQCSIAnnual Growth by Calendar Year
6. Foo
d Safety Prog
ram
HA
CCP Certifi
ed
HACCP
HACCP
Certified
ISO22000
Food Safety
Certified
ISO9001
Quality
Certified
ISO14001
Environmentally
Certified
AS4801
Safety
Certified
TQCSINTERNATIONAL
CHOOSING YOUR
CERTIFICATION
BODY
There is little difference in the certification process
between any of the certification bodies - we all must all abide by
the same, strict rules laid down by JAS-ANZ. Essentially, your
choice should come down to the fees, the certification mark and
the ability of the auditor. We believe our fees are more than
competitive, the certification mark has been well
accepted throughout the world and we only employ the best
auditors available.
Friendly support staff available Monday to Friday.
All enquires or issues answered within 24 hours.
No fuss certification process.
TQCSI is the 2nd largest, JAS-ANZ accredited, certification
body in Australia and we welcome the opportunity to serve you.
QHSE
Quality,Hea
lthSafety&Environ
mentCode
QHSE Certified
QHSE
Certified
7. TQCSINTERNATIONAL
Certification Process
Application Stage 1 Audit
Triennial Audit(TA)
Follow Up Audit
TMLA
TMLA
Stage 2 Audit (SA)
Surveillance Audit (CA)
Regardless of the particular program selected, TQCSI has an established method of
assessing management systems to formal third party certification. At TQCSI we
strive to retain simplicity in the audit process and set the highest priority on client
requirements in a partnership relationship. The implementation of this method and
philosophy is what sets TQCSI apart from the others who, too often, demonstrate
bureaucracy, require additional overheads and prove to be, both, difficult to
achieve and expensive.
TQCSI applies simple, effective applications and interpretations within the
following framework
8. Foo
d Safety Prog
ram
HA
CCP Certifi
ed
HACCP
HACCP
Certified
ISO22000
Food Safety
Certified
ISO9001
Quality
Certified
ISO14001
Environmentally
Certified
AS4801
Safety
Certified
TQCSINTERNATIONAL
DISPLAYING THE
TQCSI
CERTIFICATION MARK
The TQCSI Certification Mark is only to be used in reference to the site for which
it applies and is not to be affixed directly to the product, product packaging,
including outer packaging, or be used in such a way that product certification may
be implied. This applies equally to the JAS-ANZ Accreditation Mark.
Use of the relevant TQCSI Certification Mark is encouraged on stationery,
literature and publicity material. Similarly, the JAS-ANZ Accreditation Mark
may be used by clients once certified for programs for which TQCSI is accredited,
but only when it is accompanied by the TQCSI Certification Mark. When both
Marks are used, they are to be proportioned such that neither Mark takes
precedence over the other. When using the TQCSI Certification Mark on
letterhead, stationery, literature or publicity material, it is to be accompanied by the
Registration Number and Standard to which certification applies. Both, the TQCSI
Certification Mark and the JAS-ANZ Accreditation Mark, are available through
the TQCSI website (www.tqcsi.com) and local TQCSI Offices.
Our friendly support staff are available during business hours.
All enquiries or issues answered within 24 hours.
No fuss certification process.
QHSE
Quality,Hea
lthSafety&Environ
m
entCode
QHSE Certified
QHSE
Certified
9. TQCSINTERNATIONAL
INTERNATIONALCERTIFICATIONOFMANAGEMENTSYSTEMS
Freecall Australia: 1800 686 739 website: www.tqcsi.com
TQCSI TRACK
For more informa on, contact business@tqcsi.com
Electronic management system repor ng tool
Track is an electronic monitoring and repor ng tool, specifically designed to make maintaining
management systems simple and to demonstrate legisla ve and ISO compliance. No so ware is
required other than a Windows pla orm and it’s designed to be used on PCs across a network. Two
versions are now available, Track and the more advanced, Track Plus.
Track makes managing your system easy:
• simple and intui ve to use, minimal training required
• reminder schedule for system maintenance tasks and mee ngs
• track nonconformances (NCRs) and correc ve ac on (CARs)
• sa sfy design requirements of ISO 9001
• monitor objec ves & targets (Business Improvement Plan)
• risk assess and register environmental aspects & impacts
• risk assess and register WHS hazards/risks or other risks
• WHS accident/incident inves ga on and repor ng
• assign owners, print and email, link documents, export data to Excel
• tailor field names, security access levels to various func ons
• once off purchase - no licence fee, op onal modest annual fee for upgrades.
Track Plus:
• quicker data transfer for remote sites
• access from any computer anywhere (laptop, home, at work sites, etc)
• off-site reten on and backup of data, greater integrity of data
• access to more func ons
• dashboard reports through password protected website.
10. TQCSINTERNATIONAL
INTERNATIONALCERTIFICATIONOFMANAGEMENTSYSTEMS
TQCSI TRADING
www.tqcsi.com www.tqcsitrading.com
TQCSI Trading provides our clients with a facility to showcase their products and services to buyers
throughout the world. While predominantly designed to assist TQCSI clients, other appropriately cer fied
manufacturers and suppliers are also welcome to showcase their products and services for a modest fee.
Browse more than 6,000 cer fied clients’ products and services throughout Asia.
List your Company’s products and services for buyers to view!
TQCSI Trading:
• ensures the credibility of the supplier
• ensures their cer fica on is true and current
• ensures regular audits are conducted of their management system by a independent third party
• ensures the supplier con nually improves
• ensures the supplier addresses complaints and areas of concern.
For more informa on visit www.tqcsi.com and link to TQCSI Trading
11. Quality House Watch includes:
• initial emailed report of document status
• six monthly summary of the documents being watched
• emailed alerts of any changes with a link to the change.
+ for Legislation & Regulations:
• allows you to select whether you want Federal or State environmental, WHS (OHS) and/or food
safety legislation and regulations watched, or any other legislation or regulations that you choose
• monitors the various Federal and State websites and notifies if any changes have been made to
legislation and regulations.
+ for Codes of Practice & Standards:
• allows you to select which Codes of Practice and/or Standards you would like watched
• monitors those Codes of Practice and Standards, and notifies if any changes have been made.
+ for Safety Data Sheets (SDS):
• using the facilities of ChemWatch (16 million+ SDS), we monitor your SDS (formerly MSDS)
• password access to your on-line SDS and one page summary (Mini SDS)
• email alerts of changes to any SDS
• all SDS updated every 2½ years, therefore there is no requirement to check their currency.
Annual Fee (GST incl):
• Legislation/Regulation - $275 one state, $330 two states, $440 three states, $550 Australia wide
• Codes of Practice – $275 for up to 25 codes (and for every 25 thereafter)
• Standards - $275 for up to 25 standards (and for every 25 thereafter)
• Safety Data Sheets – <25 $330, 25-49 $660, 50-99 $990, 100-199 $1320, 200-399 $1650.
TQCSINTERNATIONAL
INTERNATIONALCERTIFICATIONOFMANAGEMENTSYSTEMS
Freecall Australia: 1800 686 739 website: www.tqcsi.com
QUALITY HOUSE WATCH
TQCSI clients receive an extra 20% discount!
email business@tqcsi.com.au for an Application Form
Ensure you are notified of changes to legislation, regulations,
codes of practice, standards and safety data sheets:
ISO 14001, AS 4801, OHSAS 18001, ISO 22000, QHSE, ISO 9001 and the
law require you to be aware of any changes!
12. TQCSINTERNATIONAL
PRIVACY POLICY
CRAIG J BATES, Managing Director20th July 2009
TQCSI understands the importance of protecting the privacy of individuals and is
committed to complying with the Privacy Act 1988, and associated National Privacy
Principles, to ensure the confidentiality of any personal information collected.
This Privacy Policy applies to Total Quality Certification Services International Pty Ltd
represented as TQCS International and TQCSI.
Specifically:
· collection - personal information is only collected to ensure appropriate contact
with TQCSI clients for certification services
· use and disclosure - information will only be used to facilitate the respective
training, auditing or certification services; no information will be disclosed to
any third party without prior approval
· data quality - we will ensure any data collected will be accurate, complete and
current
· data security - we will protect data from misuse, loss or unauthorised use
· openness - the type of information collected is openly available to anyone
· access and correction - we encourage personal information to be regularly
updated and personal information collected to be available to the individual
concerned
· identifiers - no Commonwealth or State identifiers are collected or used
· anonymity - it is impracticable for individuals to remain anonymous
· transborder data flows - no information will be transferred overseas unless
absolutely necessary to facilitate training, auditing or certification services
· sensitive information - sensitive information is not collected.
Compliance to the National Privacy Principles is supported through procedures
documented in TQCSI’s Quality Management System and assured through training of staff
and regular review of procedures.
Any person wishing to make a complaint regarding the privacy of information should
contact the General Manager by telephone (1800 686 739) or email (gm@tqcs.com).
Management fully endorse this Privacy Policy and it is the responsibility of supervisors to
ensure it is understood, implemented and maintained at all levels within TQCSI.
13. TQCSINTERNATIONAL
DOCUMENTATION & SYSTEM
REQUIREMENTS
FOR ISO 9001 CERTIFICATION
Policy Statement
- normally one page and communicated to employees
- public commitment to comply with requirements and continual improvement
- provides a framework for reviewing objectives (normally management review).
Quality Manual
- often called a Management Manual or Policy Manual
- must address ISO 9001 clauses 4.2.3, 4.2.4, 8.2.2, 8.3, 8.5.2 & 8.5.3
- may also include all other procedures (preferred)
- any exclusions from ISO 9001 are justified
- describes organizational structure and responsibilities for QMS (particularly
Management Representative).
Work Instructions or Procedures
- specific instructions for relevant tasks
- usually separate to the Quality Manual
- distributed for use and document controlled.
Continual Improvement & Planning
- how nonconformances are recorded and addressed
- how corrective & preventive action is undertaken
- business/quality objectives are documented and reviewed.
Implementation
- evidence of the System working
- customer perceptions and requirements known
- relevant staff trained/competent and new staff inducted
- suppliers/contractors are being assessed
- relevant monitoring devices regularly calibrated
- document control is working.
Review
- internal audits being conducted and recorded
- management review being conducted and recorded.
14. TQCSINTERNATIONAL
DOCUMENTATION & SYSTEM
REQUIREMENTS
FOR ISO 14001 CERTIFICATION
Initial Environmental Review
- documented review of potential environmental aspects & impacts
- includes review of legislative & regulatory requirements
- establishes initial environmental impacts.
Policy Statement
- public commitment to environmental management, continual improvement,
complying with law and not polluting.
Environmental Manual
- must address all clauses of ISO 14001
- may also include any other procedures
- describes organisational structure and responsibilities
- describes risk assessment approach to environmental impacts.
Work Instructions or Procedures
- specific instructions for environmental monitoring
- often separate to the Environmental Manual
- distributed for use and document controlled.
Continual Improvement
- how future environmental impacts are dealt with
- how other environmental issues are recorded and acted upon.
Implementation
- evidence of the System working
- relevant staff trained in emergency plans and the EMS
- new staff are inducted
- new sites being assessed for environmental risk
- external environmental communication being controlled
- Measurable objectives support Policy Statement.
Review
- environmental impacts being reviewed
- internal audits being conducted and recorded
- management review being conducted and recorded
15. TQCSINTERNATIONAL
DOCUMENTATION & SYSTEM
REQUIREMENTS
FOR AS 4801 or OHSAS 18001
Initial Assessment
- documented safety review of Company sites
- documented review of plant & equipment
- documented review of major processes.
Policy Statement
- public commitment to workplace health & safety, continual improvement,
complying with law and employee consultation.
Safety Manual
- must address all clauses of AS 4801 (or OHSAS 18001)
- may also include any other procedures
- describes organisational structure and responsibilities
- describes risk assessment approach to OHS incidents/hazards.
Work Instructions & SWMS
- specific instructions for operating plant & equipment
- Safe Work Method Statements (SWMS) or similar for major processes
- evidence of relevant employee understanding.
Continual Improvement
- how OHS incidents, accidents & near misses are reported and acted upon
- how safety hazards are recorded and acted upon.
Implementation
- evidence of the System working
- relevant staff trained in emergency plans and incident reporting
- new staff, contractors and visitors are inducted
- new sites are assessed for OHS risk
- consultative process (eg Safety Committee) working
- measurable objectives support Policy Statement.
Review
- Hazards Register (or similar) being reviewed
- internal audits being conducted and recorded
- management review being conducted and recorded
- compliance with legislative & regulatory requirements being reviewed.
16. TQCSINTERNATIONAL
DOCUMENTATION & SYSTEM
REQUIREMENTS FOR
ISO 22000 CERTIFICATION
Policy Statement
- public commitment to food safety, continual improvement and complying with law and
customer requirements.
HACCP Plan
- all CCPs identified
- monitoring/recording of critical limits and corrective action
- HACCP Plan readily available to staff.
Food Safety Team
- Food Safety Team Leader nominated
- regular meetings minuted
- approves all documentation amendments and approves new processes and products.
Food Safety Manual
- addresses clauses of ISO 22000
- may also include any other procedures
- describes organisational structure and responsibilities.
Work Instructions (PRPs)
- instructions must be in place for CCPs
- relevant GMP/GHP documented
- distributed for use and document controlled.
Continual Improvement
- how food safety issues are reported and acted upon.
Implementation
- evidence of the System working
- relevant staff trained in CCPs and new staff induction
- CCP record keeping
- recall procedure tested
- respective equipment calibrated
- measurable objectives support Policy Statement.
Review
- HACCP verification (including micro testing) and HACCP validation
- internal audits being conducted and recorded
- management review being conducted and recorded.
17. TQCSINTERNATIONAL
DOCUMENTATION & SYSTEM
REQUIREMENTS
FOR HACCP CERTIFICATION
HACCP Plan
- all CCPs identified
- monitoring/recording of critical limits and corrective action
- HACCP Plan readily available to staff.
HACCP Manual
- addresses all clauses of TQCSI HACCP Code
- may also include any other procedures
- describes organisational structure and responsibilities
- HACCP Team nominated.
Work Instructions
- instructions must be in place for CCPs
- relevant GMP/GHP documented
- distributed for use and document controlled.
Implementation
- evidence of the System working
- relevant staff trained in CCPs and new staff induction
- CCP record keeping
- recall procedure tested
- documentation is controlled
- respective equipment calibrated.
Review
- HACCP verification (including micro testing)
- internal audits being conducted and recorded.
18. TQCSINTERNATIONAL
DOCUMENTATION & SYSTEM
REQUIREMENTS
FOR QHSE CERTIFICATION
Initial Assessment
- documented safety review of Company sites
- documented review of plant & equipment
- documented review of major processes.
Policy Statement
- Policy Statement for quality, environment and workplace safety
- public commitment to continual improvement and complying with law.
Management Manual
- must address all clauses of TQCSI QHSE Code
- may also include any other procedures
- describes organisational structure and responsibilities
- describes risk assessment approach to OHS incidents/hazards.
Work Instructions & SWMS
- specific instructions for operating plant & equipment
- Safe Work Method Statements (SWMS) or similar for major processes
- instructions for other important tasks.
Continual Improvement
- how incidents/accidents/near misses/hazards are reported
- how relevant issues are investigated and the root cause addressed
- objectives are established and reviewed.
Implementation
- evidence of the System working
- relevant staff trained in emergency plans and incident reporting
- new staff, contractors are inducted
- new sites are assessed for EMS/OHS risk
- hazardous substances controlled.
Review
- Hazards Register (or similar) being reviewed
- internal audits being conducted and recorded.
