Novell provides collaboration software solutions that help government agencies increase productivity and reduce costs. The document discusses three government agency case studies that implemented Novell solutions including Open Enterprise Server, GroupWise, and Teaming. The implementations helped consolidate servers, reduce travel expenses, improve collaboration, and lower licensing and support costs compared to other vendors like Microsoft.

1. Novell End-User Computing
®
Success Stories
Collaboration / Government
July, 2010

2. Novell Collaboration Benefits
®
Impact Success Stories
• Avoid unnecessary travel expenses –
savings of $80K per year
5K employees
• Improve efficiency of employee
Increase interactions while centralizing corporate
productivity knowledge
• Enable real-time collaboration – more 11K PCs
efficient and transparent project
management 26K users
• Optimize file storage costs and ensure
Manage compliance with identity-driven 6K employees
information provisioning and tiering tools
growth • Improve decision making by keeping
information in sync
• Reduce software licensing costs and need
Leverage for diverse IT skills – reduce up to 80% by
investments consolidating NetWare servers FORTUNE 500
and skills on • Take advantage of open platforms – savings
Linux 40K users
of $800,000 by leveraging Xen virtualization
on OES-Linux instead of VMware
2 © Novell, Inc. All rights reserved.

3. Customer Success
Novell Collaboration
®
We selected Novell [over Red Hat and Windows] because
we've had a good experience with NetWare and Novell
150K users Open Enterprise Server is an excellent value. - May 2009
We needed to make the new university e-mail system more
attractive than Google Mail. GroupWise offered an attractive
®
interface and powerful functionality, with encrypted mailboxes
for users. We selected Novell ahead of Microsoft for its
40K users
openness and mixed source approach. - May 2010
Novell Open Enterprise Server works like a dream – even
people with no Linux experience have picked it up rapidly.
7K employees Training has been surprisingly painless. - Jul 2009
We simply could not afford the increased software and
hardware costs of a Microsoft [SharePoint] upgrade... Our
4K users Novell solutions paid for themselves immediately. - Jan
2010
By contrast with SharePoint, which required the service
provider to carry out even routine administration tasks, the new
solution [Novell Teaming] is considerably simpler and more
1K employees
cost-effective for Centrotherm. - Apr 2010
3 © Novell, Inc. All rights reserved.

4. 2010 Novell Pulse Buzz
2010 Novell BrainShare attendees quotes
“Novell Pulse makes “I like the collaborative editing--where
real-time collaboration different people are working simultaneously
more suitable for on documents from different places. That's
corporate users” wild--totally different from anything we're
- Fortune Magazine used to seeing”
“It gives security to what is otherwise
chaos. If you leverage information right, you
win. If you don't leverage it right, you'll be
“The premise is actually pretty cool. A out of business”
user in Novell Pulse can work in real-
time on a document simulta-neously
with a user on Google Wave. From the “I think it's going to replace e-mail. It will
Novell side, all security is managed and definitely be a very useful too”
maintained by Novell.”
- Rob Koplowitz, Forrester Research
“As a user of SharePoint, I like the
direction Novell Pulse is going in”
4 © Novell, Inc. All rights reserved.

5. Key Analyst Recognition
Novell Collaboration
®
Magic Quadrant for Social Software in the
Workplace, Oct 2009
Leaders’ quadrant, Forrester Wave™: Collaboration
Platforms, Q3 2009
“Novell Storage Manager and Dynamic Storage
Technology are well positioned to address
emerging challenges... The world must know about
this technology”, IDC, Doc # 216013, Jan 2009
Novell GroupWise: 55-65% lower cost of ownership
compared to other leading systems, Osterman
Research, Apr 2009
5 © Novell, Inc. All rights reserved.

6. Press Presence
Novell Collaboration
®
No matter which way you slice it, the future of the enterprise is
about collaboration. Because Novell leverages what Wave has
to offer while simultaneously providing the features the
enterprise really cares about, Pulse could be something to
keep an eye on. - Mar 2010
Teaming looks to have all of the capabilities an
enterprise environment would be looking for in an
Enterprise 2.0 collaboration platform giving easy access
to information. - Sep 2009
Novell File management suite: eWeek product to watch,
Feb 18, 2010
Groupwise 8: eWeek product to watch, Jan 5, 2009
Combined with a feature that makes licensing, account and
storage decisions, GroupWise 8 offers everything an IT
®
administrator looks for in a solid mail server. - Nov 2009
6 © Novell, Inc. All rights reserved.

7. Collaboration In Government

8. The California Highway Patrol (CHP) provides highway safety, protects state facilities,
conducts criminal investigations and assists local law enforcement agencies. It is the
largest state police agency in the United States, with more than 10,000 employees.
"The performance of Novell Open Enterprise Server running on Linux has been
®
great and the fact that it ships with Xen virtualization was a big plus. Had we gone
with VMware, it would have cost us an additional $800,000."
Challenge Solution Results
Operate more efficiently and Novell Open Enterprise Consolidated one-third of
drive down technology costs Server the servers in data center
Enable a dozen IT people Also: Reduced time to deploy new
manage 7,500 desktops and virtual servers to less than a
3,000 laptops across 150 Novell ZENworks™ day
locations Configuration Management
Freed up IT resources by
Novell Identity Manager enabling users to install their
own printers
8 © Novell, Inc. All rights reserved.
Updated April 2010

9. Win over Microsoft
Hudiksvall Municipality is a municipality on the north-eastern coast of Sweden,
approximately 200 Km north of Stockholm. The municipality has more than 35,000
inhabitants and attracts tens of thousands of tourists each year.
"We judged the Novell offering to be superior to the Microsoft [Windows Server]
®
offering. Choosing Novell Open Enterprise Server enabled us to upgrade our
infrastructure rather than going down a completely new path–and this meant that it
was considerable less costly to implement.”
Challenge Solution Results
Migrate to a new network Novell Open Enterprise Maintained continuity and
environment to ensure Server low cost of ownership for its
continuity and reliability existing e-mail and resource
Novell GroupWise ®
management software
Make new services available
to citizens, including Web- Also: Improved network security
based self-service tools Novell ZENworks™ and file sharing performance
9 © Novell, Inc. All rights reserved.
Updated January 2010

10. Microsoft
replacement
Liconsa is an agency of the Mexican government, it employs 4,500 people at 33
offices and ten production plants; it delivers over 3.4 million litres of milk to more
than 6 million people every day.
"The new Openoffice.org [Novell Edition] is secure, stable and rich in functionality.
®
Even more important, Novell Teaming is enabling employees from across the
country to collaborate online, instead of wasting time and money on traveling to
meetings. We estimate that our old [Microsoft] solution was about five times as
expensive as Novell Open Workgroup Suite."
Challenge Solution Results
Move to a more cost- Novell Open Enterprise Server Reduced licensing and
effective system, without support costs by 80 percent
restricting the choice of Novell Groupwise ®
applications Saved US$80,000 per year
OpenOffice.org Novell Edition in travel costs
Reduce the need for cross- Novell Teaming
country travel to attend Increased employee
meetings productivity – targeted,
Also:
shorter and more frequent
SUSE Linux Enterprise
®
meetings
Desktop
10 © Novell, Inc. All rights reserved.
Updated April 2010

11. The Kent Police Authority is one of 43 police authorities in England and Wales for the
governance of policing at a local level. Kent Police Authority has 6,500 employees, of
which 3,600 are police officers, who work in more than 70 police stations.
"The nice thing about Novell Open Enterprise Server is that we get a Linux
®
operating system with all the benefits of NetWare . Novell Open Enterprise Server
®
works like a dream–even people with no Linux experience have picked it up rapidly.
Training has been surprisingly painless.”
Challenge Solution Results
Standardize its Novell Open Enterprise Server Reduced hardware and
heterogeneous infrastructure software costs
(NetWare, Windows, Solaris Novell GroupWise ®
and UNIX) Received the highest ratings
Also: possible for IT by Her
Provide employees with fast Majesty's Inspectorate
Novell ZENworks™
and secure access to e-mail
Increased reliability of e-mail
SUSE Linux Enterprise Server
®
application
Novell eDirectory™ Eliminated issues with virus
attacks
11 © Novell, Inc. All rights reserved.
Updated July 2009

12. The Louisiana Department of Social Services is dedicated to helping individuals,
children and families achieve safer and more independent lives. The department has
6,500 employees across 138 offices throughout the state.
"We are familiar with the Novell tradition of producing quality products and have
®
had years of great experience with Novell Services. Novell Open Enterprise Server
provides outstanding networking and management services on a Linux platform.
We want to move to Linux as much as possible in our environment.”
Challenge Solution Results
Support custom application Novell Open Enterprise Server Consolidated the hardware
development without an of 20 offices by 80 percent
expensive hardware upgrade Novell GroupWise ®
by moving to one five-node
cluster
Improve teamwork and Novell Teaming
collaboration among its Enhanced collaboration
Also:
employees regardless of employees'
Novell ZENworks™ location, resulting in savings
Reduce travel time and in time and travel costs
Configuration Management
costs
SUSE Linux Enterprise Server
®
Partner: Northrup Grumman
12 © Novell, Inc. All rights reserved.
Updated April 2010

13. Texas General Land Office (TGLO) is the oldest state agency in Texas. As the manager
of oil exploration and production on the state’s 20 million acre Permanent School Fund,
the TGLO brings in nearly one billion dollars in public school revenue a year.
"Novell Teaming had the most robust feature set and attractive price point. Having
®
integrated team calendars, workspaces, task management, document
management, wikis, blogs and more is extremely beneficial. With Novell
Teaming, we’re able to achieve a lot more with a lot less.”
Challenge Solution Results
Enable disperse users to Novell Teaming Gained real-time
work together in a much collaboration capabilities for
more efficient fashion Novell Open Enterprise Server employees spread
Also: throughout the state
Reduce the time spent
preparing for regular audits Novell ZENworks Improved project life-cycle
visibility
Created transparency on
decision making
Kept useful records for
auditing purposes
13 © Novell, Inc. All rights reserved.
Updated June 2010

14. DRV BW is the federal pension authority for the Baden-Württemberg region of
Germany, providing services for 3.3 million people. The organization operates from 18
regional centers and employs 3,600 people.
"We wanted a more flexible network system that would help us support a wide
range of applications, and that would be easy to manage with a small IT team. The
Novell solution is so flexible that we can easily adapt it to meet our needs. Novell
®
and SCC have delivered a solution that we can rely on to provide a secure and
easy-to-manage IT platform for the future."
Challenge Solution Results
Upgrade their outdated Novell Open Enterprise Improved availability of
server environment to Server network services
support future growth
Also: Increased performance for
its SAP environment and
SUSE Linux Enterprise
®
other applications
Server
Deployed a secure and
Novell Identity Manager easy-to-manage IT platform
for the future
Partner: SCC, Novell
Platinum Partner
14 © Novell, Inc. All rights reserved.
Updated January 2010

15. The Kingdom of Bahrain's Ministry of Social Development (MOSD) employs
approximately 600 people working with a wide range of sectors, institutions and
individuals to develop Bahraini society.
"We tested Novell Open Enterprise Server running on Linux, as well as competing
®
technologies, and it soon became clear that the Novell solution was far more stable
and secure. We run our Oracle databases and applications on SUSE Linux ®
Enterprise Server, and we hope to migrate our remaining applications to Linux over
time."
Challenge Solution Results
Create secure and efficient Novell Open Enterprise Server Deployed a stable, flexible
network and application and secure infrastructure
services for internal users Also: with a low total cost of
Novell ZENworks™ Configuration ownership
Management
SUSE Linux Enterprise Server
Novell Identity Manager
Novell SecureLogin™
15 © Novell, Inc. All rights reserved.
Updated March 2010

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