Startup Stage - Business Services - Presentation by Christian Wolf, CEO of Parlamind at the NOAH Conference Berlin 2017, Tempodrom on the 22nd of June 2017.

1. The artificial intelligent
Customer Care team member.

2. GET YOUR TICKET TODAY!
www.noah-conference.com
6-7
Old Billingsgate, London Tempodrom, Berlin
JUN20182-3 NOV2017
SAVE THE DATE

3. 2
Supported by great mentors & investors:
We are
parlamind.
A team of tech
entrepreneurs
& AI researchers
based in Berlin.
tba, VP Product
> 7 y project & product management experience
Christian Wolf, CEO
> 10 y tech entrepreneur
Dr. Tina Klüwer, CTO
> 10 y researcher in Artificial
Intelligence, Natural Language
Processing & Machine Learning
Tobias Lehmann, CIO
> 10 y enterprise software
engineering team leader

4. 3
The artificially intelligent Customer Care
team member handles > 60% of customer cases.
From: Nadya
To: service@petparadise.com
----------------------------------------------------------------------------
Hi Pet Paradise Team:
My little puppy is still waiting for the
treats to arrive. Wonder where my
order got stuck?!
Yours,
Nadya
From: service@petparadise.com
To: Nadya
----------------------------------------------------------------------------
Hi Nadya:
Sorry we kept you waiting. We
shipped on Jan 23rd. Track your
order here: http://dhl.com/trqr221j
Yours,
Pet Paradise FAQ
Simple
Tasks
Advising,
negotiating,
persuading,
...
Complex
Tasks
Chatbot
60%
parlamind
Human
team
Reduces cost
& increases
scalability

5. 4
parlamind is plug ‘n’ play: customers experience
instant results, no risk, low investment.
Average AI or chatbot project timeline
“We need an AI for
Customer Service”
Vendor
screening
Demos RFP RFQ
Decision,
negotiation
Project Fixes
Productive
system
parlamind timeline
Demo Signup
First
results
Productive
system
Offer
Partially productive
system
Training
3-6 days
3-6 months
“Our parlamind now
handles 58% of our
communication saving
about $ 4,500 while
costing only $ 800.”
“And we practically had no
work or worries.”
70% fail rate
6-figure
investment
Intense staff
involvement
3 mins.

6. 5
parlamind AI as a Service technology at a glance.
Understanding: issue analysis & interpretation
Action selection: decision making based on understanding & process knowledge
Answering: response output & completion of task
parlamind
USP and unfair advantage
Environment
Agentparlamind
NNP
understands
VBZ
nsubj
Retrieve
ReuseRevise
Retain
Case
DB
Deep Learning
Case-based
Reasoning
NLP
Reinforcement
Learning
Clustering
Current performance:
>160K monthly
conversations
DE: 56% recall
80% precision
EN: 57% recall
86% precision
E-Mail, Messenger,
(Voice)
Transaction Data,
Customer Data
[...]
[...]

7. 6
Disrupting the global market for
contact centers.
Sources available upon request.
Total Available Market
Worldwide spend for
Contact Centers
> $ 300 B
Serviceable Available Market
Spend for Contact Centers
in Germany & USA
> $ 70 B
Target Market
> $ 2.7 B
Addtl. languages
add to SAM &
target market.
German &
English:
Germany, USA,
UK, CAN, AUS
Zendesk, freshdesk,
Salesforce, desk,
Helpscout, intercom,
G Suite, Outlook365
(used for CS)
Annual ARPC:
$ 7,600
# companies:
363,200
Serviceable
Obtainable
Market:
30%
$ 825 M

8. 7
B2C
E-Commerce
$ 1.3 T, 22%
SaaS &
Apps
$ 150 B,
20%
Enterprise AI focus
= large, concentrated markets
Sources available upon request.
parlamind’s plug ‘n’ play philosophy
enlarges the market for Customer Care AI.
Industry
growth
(% p.a.)
Industry diversity (# of companies)
high
low high
Telecoms
$ 5.6 T, 2.5%
Travel
$ 2.4 T
Energy
$ 2 T
Publishing
Financial
services
$ 6.6 T, 6%

9. 8
Successful traction with pilots & first paying customers.
(Pilot) customers and users: Selected pilot customers & paying customers:
Companies
Users
12-2016
21
01-2017
25
02-2017
31
03-2017
46
04-2017
55
05-2017
68
136

10. 9
31%
17%
43%
Raising seed investment of € 3 M to bring to market our
artificial intelligent Customer Care team member.
31%
Miscellaneous
Sales &
Marketing
R&D
Hires: VP Finance,
HR, controlling +
accounting
Hires: VP Sales,
marketing, sales +
customer success
Goal: acquire > 1.600
paying customers
Hires: product
management + AI
engineers + data
managers
Goal: finalize vision and
deliver to market
Funding history:
- EXIST grant I: € 788 K
- Seed round: € 775 K
Total to date: € 1,563 K
Public grants from EXIST and ProFIT programs are non-repayable and non-equity. ProFIT loan is repayable with a subsidized interest (4.12% p.a.).
Available public funding:
- EXIST grant II: € 155 K
- ProFIT grant: € 343 K
- ProFIT loan: € 530 K
Total addtl. funding: € 1,280K
Public funds for
use in 2017-18

11. Contact
Christian Wolf, CEO
Let’s revolutionize chris@parlamind.com
Customer Care together! +49 179 32 947 23

12. Selected Completed NOAH Transactions
Focus on Leading European Internet companies
Covering over 400 companies across 25 online
verticals, a broad range of over 500 investors as
well as 100+ online-focused corporates
Deep understanding of industry dynamics
Ability to add value beyond banking advice
Facilitates overall process and minimizes
management distraction
NOAH Advisors is globally well connected
and has direct access to virtually all key
players in the industry
Knowledge of and strong relationships with
potential buyers’ key decision makers
Proactively finds and unlocks attractive
investment opportunities for leading investors
Annual NOAH Conference in its 8th year
Over 40 years of combined relevant M&A experience
Routine execution of M&A and financing transactions
with sizes of several billion euros
30 successfully completed NOAH Advisors transactions
underline successful transfer of M&A competencies to
the Internet sector
Entrepreneurial mind-set, focused on growing the
business and establishing a reputation for excellence
Ability to deliver top results in short time frames
Highly success-based compensation structures align
interests of clients and NOAH Advisors, and demonstrate
conviction to deliver top results
Creative deal solutions
December 2014
September 2014
October 2014
May 2014
Sale of 100% of
for $800m to
Exclusive Financial Advisor to
Fotolia and the Selling Shareholders
Sale of 100% of
for €80m to
Exclusive Financial Advisor to
Trovit and its Shareholders
Sale of controlling stake in
to
Exclusive Financial Advisor to
Facile.it and its Shareholders
sold 100% of
for $228m to a joint venture between
Exclusive Financial Advisor to Yad2
and its Shareholders
Unique Industry Know-How
Unmatched Network and Relationships
Strong Investment Banking Competence
Full Commitment - We Are Entrepreneurs!
EUROPE’S LEADING INTERNET
CORPORATE FINANCE BOUTIQUE
September 2016
October 2016December 2016
May 2016
Investment in
by
Financial Advisor to Oakley Capital Exclusive Financial Advisor to
10Bis and its Shareholders
®
Marco Rodzynek
Managing Director & Founder
marco.rodzynek@noah-advisors.com
Jan Brandes
Managing Director
jan.brandes@noah-advisors.com
Justus Lumpe
Managing Director
justus.lumpe@noah-advisors.com
The NOAH Advisors Core Banking Team
Nikhil Parmar
Director
nikhil.parmar@noah-advisors.com
10Bis
Acquisition of a Majority Stake in
by
from
at a valuation of €300m
Investment in
Exclusive Financial Advisor to KäuferPortal
and its Shareholders
by
84% Ownership
Financial Advisor to Silver Lake
Investment in
by