Nicola Millard
6 SlideShares 39 Followers
Personal Information
Unternehmen/Arbeitsplatz
Ipswich, Suffolk United Kingdom
Beruf
Customer Experience Futurologist
Branche
Telecom / Mobile
Info
Dr Nicola Millard is a customer experience futurologist with BT. Despite working for a technology company, Nicola isn't actually a technologist and combines psychology with trends analysis to try and anticipate what might be lying around the corner for both customers and organisations (sadly, her crystal ball is currently broken).
Kontaktdetails
Tags
future of work customer experience collaboration digital customer service omnichannel social media webchat contact centers customer effort contact centres call centres futurology conferencing
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