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Rocking the boat and staying in it: how to be a great change agent
1. @HelenBevan #ICRE2015
How to be a GREAT change agent
Dr Helen Bevan, OBE
Chief Transformation Officer
@HelenBevan
#ICRE2015
ANDSTAYINGINIT:
2. @HelenBevan #ICRE2015
âNew truths begin as heresiesâ
(Huxley, defending Darwinâs theory of natural selection)
Source of image:
installation by the
artist Adam Katz
www.thisiscolossal.com
Via @NeilPerkin
4. @HelenBevan #ICRE2015@HelenBevan #ICRE2015
Jeremy Heimens TED talk âWhat new power looks likeâ
https://www.youtube.com/watch?v=j-S03JfgHEA
old power new power
Currency
Held by a few
Pushed down
Commanded
Closed
Transaction
Current
Made by many
Pulled in
Shared
Open
Relationship
5. @HelenBevan #ICRE2015
The Network Secrets of Great Change Agents
Julie Battilana &Tiziana Casciaro
As a change agent, my centrality in
the informal network is more
important than my position in the
formal hierarchy
7. @HelenBevan #ICRE2015@HelenBevan #ICRE2015
is the new normal!
âTomorrowâs management
systems will need to value
diversity, dissent and
divergence as highly as
conformance, consensus and
cohesion.â
Gary Hamel
Image by neilperkin.typepad.com
11. @HelenBevan #ICRE2015@HelenBevan #ICRE2015
What is a rebel?
â˘The principal champion of a change initiative, cause
or action
â˘Rebels donât wait for permission to lead, innovate,
strategise
â˘They are responsible; they do what is right
â˘They name things that others donât
see yet
â˘They point to new horizons
â˘Without rebels, the storyline never
changes
Source : @PeterVan http://t.co/6CQtA4wUv1
12. @HelenBevan #ICRE2015@HelenBevan #ICRE2015
We need to create more boatrockers!
⢠Rock the boat but manage to
stay in it
⢠Walk the fine line between
difference and fit, inside and
outside
⢠Conform AND rebel
⢠Capable of working with
others to create success NOT
a destructive troublemaker
Source: Debra Meyerson
13. @HelenBevan #ICRE2015
Source : Lois Kelly www.rebelsatwork.com
Thereâs a big difference between a rebel and a
troublemaker
Rebel
14. @HelenBevan #ICRE2015@HelenBevan #ICRE2015
Reflection
⢠What are your insights around ârebelsâ and
âtroublemakersâ?
⢠What moves people from being ârebelâ to
âtroublemakerâ?
⢠How do we protect against this?
15. @HelenBevan #ICRE2015@HelenBevan #ICRE2015
1. able to join forces with others to create
action
2. able to achieve small wins which create a
sense of hope, possibility and confidence
3. strong sense of âself-efficacyâ
ď§ belief that I am personally able to create the change
Three things we know about successful
boat rockers
Source: adapted from Debra E Meyerson
CHANGE
me
BEGINS WITH
16. @HelenBevan #ICRE2015@HelenBevan #ICRE2015
Self-efficacy
There is a positive, significant
relationship between the
self-efficacy beliefs of a
change agent and her/his
ability to facilitate change
and get good outcomes
Source of image:www.h3daily.com@HelenBevan #RCN15
18. @HelenBevan #ICRE2015@HelenBevan #ICRE2015
Building self-efficacy to be a great change
agent: some tactics
1. Create change one small step at a time
2. Reframe your thinking:
⢠failed attempts are learning opportunities
⢠uncertainty becomes curiousity
3. Make change routine rather
than an exceptional activity
4. Get social support
5. Learn from the best
27. @HelenBevan #ICRE2015@HelenBevan #ICRE2015
Research from the sales industry:
How many NOs should we be seeking to get?
⢠2% of sales are made on the first contact
⢠3% of sales are made on the second contact
⢠5% of sales are made on the third contact
⢠10% of sales are made on the fourth contact
⢠80% of sales are made on the fifth to twelfth contact
Source: http://www.slideshare.net/bryandaly/go-for-no
28. @HelenBevan #ICRE2015@HelenBevan #ICRE2015
âPapers that are more likely to contend against the
status quo are more likely to find an opponent in
the review systemâand thus be rejected âbut
those papers are also more likely to have an impact
on people across the system, earning them more
citations when finally publishedâ
V. Calcagno et al., âFlows of research manuscripts among
scientific journals reveal hidden submission patterns,â
Science, doi:10.1126/science.1227833, 2012.
â
29. @HelenBevan #ICRE2015@HelenBevan #ICRE2015
As you create your roadmap for the
future, make sure you are part of the
steamroller, not part of the road
Saavik Wilcox-Hamilton
Source of quote: http://slidesha.re/1B6jrZw
â
â
30. @HelenBevan #ICRE2015@HelenBevan #ICRE2015
Four ways to connect!
1. Follow us on Twitter
@HelenBevan @TheEdgeNHS @School4Radicals
2. Subscribe to
theedge.nhsiq.nhs.uk
3. Get materials from
theedge.nhsiq.nhs.uk/school
âŚand sign up for our monthly #EdgeTalks
theedge.nhsiq.nhs.uk/edgetalks
4. Save the date for
theedge.nhsiq.nhs.uk/transformathon
31. References and links
Baron A (2014) Preparing for a changing world: the power of relationships
Battilano J, Casciaro T (2013) The network secrets of the great change agents
Harvard Business Review, July-August
Bevan H, Plsek P, Winstanley (2011) Leading Large Scale Change - Part 1, A
Practical Guide
Bevan H (2011) Leading Large Scale Change - Part 2, The Postscript
Bevan H, Fairman S (2014) The new era of thinking and practice in change and
transformation, NHS Improving Quality
Change Agents Worldwide (2013) Moving forward with social collaboration
SlideShare
Diaz-Uda A, Medina C, Schill E (2013) Diversityâs new frontier
Fuda P (2012) 15 qualities of a transformational change agent
Grant, M (2014) Humanize: How people centric organisations succeed in a social
world http://prezi.com/usju20i0nzhd/humanize-how-people-centric-
organizations-succeed-in-a-social-world/
Hamel G (2014)Why bureaucracy must die
Jarche, H (2013) Rebels on the edges
32. Jarche H (2014) Moving to the edges
Kotter J (2014) Accelerate! Harvard Business Review Press
Merchant N (2013) eleven rules for creating value in the social era
Llopis G (2014) Every leader must be a change agent or face extinction
Meyerson D (2001) Tempered Radicals: how people use differences to inspire change
at work Harvard
Meyerson D (2008) Rocking the boat: how to effect change without making trouble
Harvard BP
Perkins N (2014) Bats and pizzas (agility and organisational change)
Schillinger C (2014) Top-Down is a Serious Disease. But It Can Be Treated
School for health and Care radicals (2014) www.changeday.nhs.uk/healthcareradicals
Shinners C (2014) New Mindsets for the Workplace Web
Stoddard J (2014)The future of leadership
Williams B (2014) Working Out Loud: When You Do That⌠I Do This
Weber Shandwick (2014) Employees rising: seizing the opportunity in employee
activism
Verjans S (2013) How social media changes the way we work together
References and links
Hinweis der Redaktion
Link belowhttp://www.bbc.co.uk/news/magazine-23790147http://www.bbc.co.uk/learningzone/clips/martin-luther-king-i-have-a-dream-pt-1-2/1293.html
With the brooding statue of Abraham Lincoln peering down at him, King began by telling protesters that their presence in the symbolic shadow of the "great emancipator" offered proof of the marvellous new militancy sweeping the country. For too long, he complained, black Americans had been exiles in their own land, "crippled by the manacles of segregation and the chains of discrimination".
The whirlwinds of revolt would continue to shake the very foundations of the country: "And those who hope that the Negro needed to blow off steam and will now be content will have a rude awakening if the nation returns to business as normal," King said. It would be fatal for the nation "to overlook the urgency of the moment and to underestimate the determination of the Negro".
âHe's good - he's damned goodâ
Kennedy on King
Wearied by the suffocating heat, the crowd's initial response was muted. The speech was not going well. "Tell 'em about the dream, Martin," shouted Mahalia Jackson, referring to a rhetorical riff that King had used several times before, but which had not made it into his prepared speech because aides insisted he needed fresh material. But King decided to cast aside his prepared notes, and launched extemporaneously into the refrain for which he will forever be remembered.
"I have a dream that one day this nation will rise up and live out the true meaning of its creed," he shouted, his out-stretched right arm reaching towards the sky. Soon he was hitting his rhythm, invigorated by the chants and cries of the crowd. "Dream on!" they shouted. "Dream on!"
With his voice thundering down the Mall, King imagined a future in which his children could "live in a nation where they will not be judged by the colour of their skin but by the content of their character". Then he reached his impassioned finale.
King asked the crowd to yell so it was heard the world over
Watching at the White House, the president was riveted. Like so many Americans, it was the first time he had heard the 34-year-old preacher deliver a speech in its entirety - the first time he had taken its measure, listened to its cadence. "He's good," Kennedy told one of his advisors. "He's damned good." The aide was struck, however, that the president seemed impressed more by the quality of King's performance rather than the power of his message.