Discover the new features and upgrades and anticipate on Q1 2016 release so that you can benefit from a better performance, improved look and feel and have access to all new functionalities.

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5 Most Relevant Features in
SuccessFactors Q1 2016 Release

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What Is It All About… Cloud Application Management
The Support Challenges When Moving to the Cloud
What changes need to happen in your application support strategy?
How do you integrate between multiple Saas technology providers?
Who is responsible for system integration integrity?
What process changes are required within your ERP landscape?
How do you manage cloud application updates and life cycles?

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Cloud Business Application Management Strategies
Recommendations in the ‘Postmodern ERP’ Landscape
• Rebalance ERP/Business application skills and resources
• Adjust enterprise support to gaps in the vendor's model
• Revise business based change approval to include SaaS factors
• Expand and adjust internal application support processes
• Testing and quality assurance
• Incident and escalation management
• Configuration and customization management
• Security management
• End user support network
• Training management
Source: 2015 Strategic Roadmap for Postmodern ERP, Gartner
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NGA Ongoing – Cloud Application Management
Application Maintenance
• Corrective, Adaptive & Preventive
• All Configuration; Provisioning, XML,
Advanced Reporting Tools, Boomi, HCI
• ITIL Processes Framework
User Support
• Technical & operational support
• Navigation support
Processing Support
• Support and management of automated
processes
• Execution of agreed mass data updates
• Execution of agreed routine reports
Integration and Performance Monitor
• Monitoring and troubleshooting data
mapping and 3rd party integration issues
• Web performance monitoring and reporting
Release Management
• Management, implementation and testing
of new releases and enhancements.
• Refresh management
• Yearly Road Map plan
Configuration Changes
• Minor changes included (less 4 hours)
• Catalogue of Change Requests
• Ad-hoc Change Requests
Security Management
• Management of application security
• Role Based Permissions
Business Continuity Management
• Continuity planning and disaster recovery
support in line with approved plans.
Documentation Maintenance
• Technical & configuration document
updates
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Application Management Services Fixed Price / Contract

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Launch Forms Feature Improvements
• The option to “skip employees who already have a form with an End Date between” for a
recurring schedule form launch has been moved to the “Select Employees” step and can now be
used with all form launch methods.
• The option verbiage has also been updated to ”Only create for users who don‟t have an existing
form with an End Date…”
• If template dates have been provided, these dates will be pre-populated; if template dates are
blank, these dates will be empty
Universal update - PM Launch Forms

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Launch Forms Feature Improvements
• The Select Employees > One Employee option will now only be available for One-time launches
• This option has been removed as a Select Employees option when a form is launched using an
recurring schedule option.
Universal update - PM Launch Forms

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Launch Forms Feature Improvements
Users launching a form using a Recurring schedule option will now be able use Dynamic Groups
when searching for a Group of Employees and will see an updated UI for the already existing filter
search option.
Universal update - PM Launch Forms

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New Directory Search
The new Employee Directory comes with a modernized user interface that includes additional
advanced search and filter options and improved search results presentation. The new Directory
supports most existing functionality and using the same configuration settings. However, some
older features have been removed and are no longer available in the new UI, including the faces
portrets, photo view, list view, and seating chart.”
Universal update - EC Directory Search

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Import Recovery
• Better recovery support for asynchronous processing of imports and Service Event Bus events
• In cases a server went down it is important to know how many batches for imports have been
processed and stored on DB for those records we have to send SEB events which would have
been send at the last batch. With this enhancement we allow a recovery of those events with
next import
• Before: No recovery of events possible
• After: Next import will send missing events of stored records of failed import
This update closes a technical gap on batch processing recovery and event generation. Enabling
recovery of events if a crash happens. Functionalities such as Notifications or Intelligent Services
use Events.
Universal update - EC Import Recovery

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Notification Service
Admins now have a central page to visualize all available notifications and enable/disable
notifications at an individual level. 1602 scope covers intelligent services notifications as well as
certain TO DO and Jam actions that send out push notifications to SuccessFactors iOS and
Android applications.
Universal update - EC Notification Service

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Continuous Performance Management
Continuous Performance Management helps employees and their manager have meaningful and
structured 1:1 discussions, connects those discussions to the SuccessFactors suite, and allows
employees to capture your most celebrated achievements in real-time.
Benefit:
• Create activities to help managers maintain visibility into what employees are working on and provide
structure around 1:1 meetings between managers/employees
• Create topics for discussion in the 1:1 that are outside of what the employee is working on but important
to their overall engagement
• Create lightweight coaching or advice from manager directly to the employee
• Notifications when updates to 1:1 meeting have not occurred and if manager has not met with
employees in a defined period (threshold configurable)
• Capture achievements in real time via Annual Summary view or tag comments as “achievements” from
the activities view
• Group your achievements by time or by goal to gain varying perspectives on the data
• Link activities and achievements directly to performance goals from your default performance goal plan
• End your 1:1 meeting capabilities captures the content of the meeting and allows you to view meeting
history
• Manager transfer capabilities
• When there is a manager transfer, the new manager will have access to the employee's existing 1:1
meeting
Opt-in update - Continuous PM

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Continuous Performance Management
Benefit:
• Ad hoc reporting supported
• Web client
• Mobile enabled (iOS) (Android planned)
• Admin Console in Admin Center to configure status labels, icon colors and establish notification
thresholds Integration into Goal Management
Opt-in update - Continuous PM

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Continuous Performance Management
1:1 Meeting View –Activities (Web Client)
Opt-in update - Continuous PM

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Home Page (v3) –Manager Access to Employee’s 1:1 Meeting view –Who’s Working on What
Opt-in update - Continuous PM

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• The New UX for the SFSF Home Page is built on FIORI LaunchPad framework organizes role-
based, time-sensitive information and insights on one personalized start page. From the home
page, you can take quick action and identify areas requiring further analysis
• New Home Page has a responsive design that adapts to different screen sizes. TO DOs are now
categorized by type, which are displayed as distinct tiles
• Modern and responsive Homepage provides role-based, time-sensitive info & relevant insights to allow
quick action or further analysis.
• Simple. direct access to key areas
• Cleaner, more inviting
• Organized by the role(s) each user plays
• Configurable by both admins and users
• Extensible
• Manage My Team tile for access to team
• Team Insights tile for analytics
Opt-in update - New Home Page

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Opt-in update - New Home Page

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Cloud Application Management Model
To maximize your investment in SuccessFactors, and to ensure that you can rely on a correct,
efficient and up-to-date HCM landscape at all times while reducing complexity and minimizing
business risk, NGA manages your SuccessFactors applications on your behalf and with you.
Level 1
Helpdesk
Level 2
SME
Level 3
SFSF
Admin
SAP
Support
NGA SFSF AMS directly helps customer SMEs providing SuccessFactors administrators for their platform plus
a simplified end user support landscape. NGA certified & skilled resources working as a global team,
managing the key underlying SF modules and integration technologies, plus enabling SAP Support as a partner.
Allowing our customers to focus on processes and results and simplifying their landscape support needs.
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SFSF Release Management Process by NGA
Stage 1 > Preparation
Stage 2 > Dev/Test Implementation
Stage 3 > Test & Fix
Stage 4 > Alignment
Stage 5 > Production Implementation
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Stage 2
Stage 3
Stage 4
Stage 5
Stage 1

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Analyst Recognition
NGA leads in SuccessFactors Services according to HfS Research for
SuccessFactors Innovation and End-to-End Delivery Capabilities
HfS Blueprint Reports 2016 – SuccessFactors Services
Download the free report:
http://resources.ngahr.com/successfactors-services-hfs-blueprint-report

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NGA Resources Center
Are you looking for more information?
View our webinar „5 Reasons to
Ensure HR Application Stability
& Security’.
Watch the recording at
resources.ngahr.com
How to maximize your strategic Cloud HR
investment after implementation, ensuring you
have the right skills to manage frequent software
releases, expand functionality to meet the needs of
your organization, and simultaneously look for new
ways to reduce cost?
Download the brochure
at resources.ngahr.com
Read our blog: ‘Discover the Hidden Value in your SuccessFactors Q1 2016 Update
www.ngahr.com/blog

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Contact Us
More questions? Contact us.
Aljona Lisitsina - Lead SuccessFactors
Application Services
Contact me: aljona.lisitsina@ngahr.com
Raul Camacho - Director SuccessFactors
Application Services
Contact me: raul.camacho@ngahr.com
Follow me:
https://es.linkedin.com/in/raulcamachomartin
https://twitter.com/raulnga

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Thank You
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