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OSDC 2019 | 5 Steps to a DevOps Transformation by Dan Baker

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OSDC 2019 | 5 Steps to a DevOps Transformation by Dan Baker

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In this session, we’ll walk through the five steps to transformational change that I’ve found to be important. These are really applicable to any continuously improving organization or any large amount of change in a system.

Establish the vision
Create shared experiences
Educate, educate, educate
Find evangelists
Get feedback

I’ll elaborate on each item with methods I’ve used in real transformations at multiple companies. I’ll also describe how these all tie into the devops culture, which is really the transformation that’s occurring within the company. What will the audience get? The audience will walk away with an understanding of how to bring and manage a large change to a company. They’ll have some examples to discuss and ideas to implement. They’ll also have some additional resources for learning more.

In this session, we’ll walk through the five steps to transformational change that I’ve found to be important. These are really applicable to any continuously improving organization or any large amount of change in a system.

Establish the vision
Create shared experiences
Educate, educate, educate
Find evangelists
Get feedback

I’ll elaborate on each item with methods I’ve used in real transformations at multiple companies. I’ll also describe how these all tie into the devops culture, which is really the transformation that’s occurring within the company. What will the audience get? The audience will walk away with an understanding of how to bring and manage a large change to a company. They’ll have some examples to discuss and ideas to implement. They’ll also have some additional resources for learning more.

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OSDC 2019 | 5 Steps to a DevOps Transformation by Dan Baker

  1. 1. 1 5 STEPS TO A DEVOPS TRANSFORMATION It’s not what we believe, it’s what we do that defines our culture. Dan Barker Chief Architect - Archer @barkerd427
  2. 2. 2 Establish the vision @barkerd427
  3. 3. 3 “A strong team can take any crazy vision and turn it into reality.” John Carmack @barkerd427
  4. 4. 4 The vision creates empowerment ▪ But I’m not a leader!!! ▪ Bold ▪ Inspiring ▪ Actionable ▪ Business-focused @barkerd427
  5. 5. 6 Bad vision -> bad outcomes ▪ Biased for failure ▪ No vision ▪ IT-focused ▪ Lack clarity ▪ Not actionable @barkerd427
  6. 6. 7 Find evangelists @barkerd427
  7. 7. 8 “It is not about whether you call yourself a leader or not. It is about what you have to show to people as a leader. Leadership is contagious, you carry it and share it.” Israelmore Ayivor @barkerd427
  8. 8. 9 You can’t do it alone ▪ Use anyone willing to help ▪ Nurture this team ▪ This team is a bellwether ▪ Publicly praise team members @barkerd427
  9. 9. 10 Create shared experiences @barkerd427
  10. 10. 11 “Words are symbols for shared memories. If I use a word, then you should have some experience of what the word stands for. If not, the word means nothing to you.” Jorge Luis Borges @barkerd427
  11. 11. 12 Bringing people together by sharing ▪ Two levels − Leadership − Organization ▪ Equally important @barkerd427
  12. 12. 13 Leadership teams need landmarks ▪ Shared information model ▪ Reference point ▪ Provides inspiration ▪ Repeat @barkerd427
  13. 13. 14 Don’t leave everyone else behind ▪ Shared information model ▪ Provides motivation ▪ Leaders should be leading ▪ How? @barkerd427
  14. 14. 15 Educate, educate, educate @barkerd427
  15. 15. 16 “An investment in knowledge pays the best interest.” Benjamin Franklin @barkerd427
  16. 16. 17 Learn something new to build something new ▪ Knowledge changes outcomes ▪ Make it a priority ▪ Make it available ▪ Monitor it @barkerd427
  17. 17. 18 Everyone learns differently ▪ Online training ▪ In-person classes ▪ Newsletters ▪ Conferences ▪ Hackathons @barkerd427
  18. 18. 19 Get feedback @barkerd427
  19. 19. 20 “True intuitive expertise is learned from prolonged experience with good feedback on mistakes.” Daniel Kahneman @barkerd427
  20. 20. 21 Measure what matters ▪ Accelerate by Dr. Forsgren ▪ Westrum Culture Survey ▪ User Surveys ▪ 1:1 Feedback ▪ CultureAmp @barkerd427
  21. 21. 22 References ▪ https://itrevolution.com/book/leading-the-transformation/ ▪ https://web.mit.edu/2.75/resources/random/How%20Complex%20Systems%20 Fail.pdf ▪ https://www.amazon.com/Phoenix-Project-DevOps-Helping-Business/dp/09882 62592 ▪ https://www.amazon.com/Turn-Ship-Around-Turning-Followers/dp/1591846404 ▪ https://itrevolution.com/book/accelerate/ ▪ https://www.ncbi.nlm.nih.gov/pmc/articles/PMC1765804/pdf/v013p0ii22.pdf @barkerd427
  22. 22. 23 Dan Barker dan@danbarker.codes danbarker.codes dan.barker@rsa.com rsa.com @barkerd427

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