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Data & ServiceData & Service
Quality First!Quality First!
by Meby Me
1
StacksStacks
2 . 1
Stacks are...Stacks are...
running services owned and produced by
Developers
deployed and maintained by Operators
producing a lot of data
used by customers
2 . 2
three parties, three needs,three parties, three needs,
three data types..three data types..
developers want debug informa on
operators want infrastructure informa on
customer on layer 8 wants analy cs
2 . 3
Challenge is..Challenge is..
to manage them all
providing a high quality informa on and event
management system to track their data
... fast collec ng isn't all
2 . 4
Successor is...Successor is...
begins with the creation of the servicesbegins with the creation of the services
which producing the datawhich producing the data
3 . 1
on the developers siteon the developers site
quality meansquality means
take care about using logging standards like
RFC5424
use clean structures on custom logging (JSON, KV) 3 . 2
on the operator site serviceon the operator site service
quality meansquality means
Defining a delivery standard with a specified
protocol, port and format
Clear data processing based on the data structure
3 . 3
on the customer site serviceon the customer site service
usage quality meansusage quality means
define clear needs for the requested informa on
don't mess up the system
3 . 4
MasteringMastering
and service qualityand service quality
means not only choosing the right tools!means not only choosing the right tools!
4 . 1
As a developerAs a developer
you should respect guidelines
should talk with our operators
don't invent a new wheel
...and you will find the right log format
4 . 2
As a OperatorAs a Operator
obtain the knowledge about the data structure first,
interview your developer colleges
then you are able to choose the right tools for your
informa on and event management
provide standardized tools for informa on and
event inges on
...and that will increase the service quality for your
customer
4 . 3
So as customerSo as customer
you should clear define what you need
you should respect the restric ons
4 . 4
ResultResult
With those insights you can choose the right tools
4 . 5
Of course the right tools areOf course the right tools are
also increasing your qualityalso increasing your quality
and comfortand comfort
5 . 1
Which tool to use dependsWhich tool to use depends
onon
the source of the data
the format of the ingest data
the requirements of analysis
5 . 2
Thats a way to increaseThats a way to increase
& service quality& service quality
6 . 1
Thank you and giveThank you and give
quality a shotquality a shot
6 . 2

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stackconf 2020 | Ignite talk: Data&Service Quality First! by Daniel Neuberger

  • 1. Data & ServiceData & Service Quality First!Quality First! by Meby Me 1
  • 3. Stacks are...Stacks are... running services owned and produced by Developers deployed and maintained by Operators producing a lot of data used by customers 2 . 2
  • 4. three parties, three needs,three parties, three needs, three data types..three data types.. developers want debug informa on operators want infrastructure informa on customer on layer 8 wants analy cs 2 . 3
  • 5. Challenge is..Challenge is.. to manage them all providing a high quality informa on and event management system to track their data ... fast collec ng isn't all 2 . 4
  • 6. Successor is...Successor is... begins with the creation of the servicesbegins with the creation of the services which producing the datawhich producing the data 3 . 1
  • 7. on the developers siteon the developers site quality meansquality means take care about using logging standards like RFC5424 use clean structures on custom logging (JSON, KV) 3 . 2
  • 8. on the operator site serviceon the operator site service quality meansquality means Defining a delivery standard with a specified protocol, port and format Clear data processing based on the data structure 3 . 3
  • 9. on the customer site serviceon the customer site service usage quality meansusage quality means define clear needs for the requested informa on don't mess up the system 3 . 4
  • 10. MasteringMastering and service qualityand service quality means not only choosing the right tools!means not only choosing the right tools! 4 . 1
  • 11. As a developerAs a developer you should respect guidelines should talk with our operators don't invent a new wheel ...and you will find the right log format 4 . 2
  • 12. As a OperatorAs a Operator obtain the knowledge about the data structure first, interview your developer colleges then you are able to choose the right tools for your informa on and event management provide standardized tools for informa on and event inges on ...and that will increase the service quality for your customer 4 . 3
  • 13. So as customerSo as customer you should clear define what you need you should respect the restric ons 4 . 4
  • 14. ResultResult With those insights you can choose the right tools 4 . 5
  • 15. Of course the right tools areOf course the right tools are also increasing your qualityalso increasing your quality and comfortand comfort 5 . 1
  • 16. Which tool to use dependsWhich tool to use depends onon the source of the data the format of the ingest data the requirements of analysis 5 . 2
  • 17. Thats a way to increaseThats a way to increase & service quality& service quality 6 . 1
  • 18. Thank you and giveThank you and give quality a shotquality a shot 6 . 2