Post-Conference Institute at the 2010 National College Learning Center Association Conference in Charlotte, NC Emerging technologies such as social networking, multi-media sharing, collaborative workspaces, and mobile technologies are significantly changing the nature of learning and learner expectations for interaction, access, and engagement. Learning center professionals need to leverage these emerging technologies in ways that can enhance the ways in which we deliver services, create resources, market our centers, manage and train staff, and evaluate our centers.

1. National College Learning Center Association (NCLCA) Post-Conference Institute October 2010 Charlotte, NC Racing Into the Future of Learner Support & Center Management Dr. Lisa D’Adamo-Weinstein Director of Academic Support Northeast Center SUNY Empire State College Dr. Tacy Holliday Director of the Science Learning Center Germantown Campus, Montgomery College Craig Lamb Director of Academic Support Center for Distance Learning SUNY Empire State College

2. Emerging technologies such as social networking, multi-media sharing, collaborative workspaces, and mobile technologies are significantly changing the nature of learning and learner expectations for interaction, access, and engagement. Learning center professionals need to leverage these emerging technologies in ways that can enhance the ways in which we deliver services, create resources, market our centers, manage and train staff, and evaluate our centers. Lisa Tacy Craig

5. Source: A Vision of Students Today http://www.youtube.com/watch?v=dGCJ46vyR9o A short video summarizing some of the most important characteristics of students today - how they learn, what they need to learn, their goals, hopes, dreams, what their lives will be like, and what kinds of changes they will experience in their lifetime. Created by Michael Wesch in collaboration with 200 students at Kansas State University. There is a community college student video in response to this one at http://www.youtube.com/watch?v=hN8GDHZPOvE Who are our students today?

8. RESEARCH on Student Engagement & Technology Source National Survey of Student Engagement ( Promoting Engagment for All Students: The Imperitive to Look Within, 2008 Result s) “ For both first-year and senior students, online learners were more likely than classroom-based learners to: • Be older, transfer, and first-generation students. • Very often participate in course activities that challenged them intellectually. • Very often participate in discussions that enhanced their understanding of different cultures. • Very often discuss topics of importance to their major.” (p. 16) “ Online courses seem to stimulate more intellectual challenge and educational gains . This suggests that integrating technology-enhanced courses into the curriculum for all students might have some salutary benefits .” (p. 16)

9. RESEARCH on Student Engagement & Technology Source National Survey of Student Engagement ( Promoting Engagment for All Students: The Imperitive to Look Within, 2008 Result s) “ For both first-year and senior students, online learners were more likely than classroom-based learners to: • Be older, transfer, and first-generation students. • Very often participate in course activities that challenged them intellectually. • Very often participate in discussions that enhanced their understanding of different cultures. • Very often discuss topics of importance to their major.” (p. 16) “ Online courses seem to stimulate more intellectual challenge and educational gains . This suggests that integrating technology-enhanced courses into the curriculum for all students might have some salutary benefits .” (p. 16)

10. But, while most respondents like information technology (IT) as part of their learning… Conclusion of the Executive Summary of the 2008 Educause Study Available at http://www.educause.edu/

11. But, while most respondents like information technology (IT) as part of their learning… Conclusion of the Executive Summary of the 2008 Educause Study Available at http://www.educause.edu/

17. Assessing What Tech You Have & Want… For Technology & Learning Assistance on Your Campus What kinds of technology are you currently using? What kinds of technology are your students using? What do you have to support tech at your institution? What goals do you have for enhancing student learning? What goals do you have for improving center management and staff professional development?

18. Learningcentertech.pbworks.com

20. Wiki's

28. Learner Support/Development Wikis can be used as curricular tools for students to access and/or collaborate on in first-year, study skills or developmental education classes. Wikis can also be used for as repositories for information for students, professional staff, and tutors containing academic support and learning skills content, FAQs, policies, procedures, insights, etc. Idea #1 - Create a wiki for your learning center, link it to your existing website and market it as a collaborative learning space where current students and alumni can add information about what it means to be a successful student at your institution. Here's an example for the Office of Academic Support at the Northeast Center of SUNY Empire State College. Idea #2 - Use a wiki as part of repository for handouts, study guides, and workshop materials. Ask students to add to and review the content on these materials. Students can describe their experiences using the skills or resources you post. Most wikis will support videos, so you can even post videos of your workshops. Idea #3 - Use a wiki as a collaborative learning space for your courses. I've just started two for the Fall 2009 term for two academic support courses - Enhancing the Academic Eye: Multiple Perspectives on Thinking and Learning & Critical Thinking & Research . Idea #4 - Have your students create their own wikis for individual presentations and/or projects. They can use the wiki as a collaborative learning space if they are working on a group project or if they are creating their own digital learning portfolio. Wikis in Support of Student Learning

29. necacademicsupport.pbworks.com

31. Study Groups Christine: I love taking the online courses (in Elluminate) Jess: if only i could be working out an doing this all at once

33. http://peercoaches.pbworks.com/

35. http://necntsw.pbworks.com/ http://www.youtube.com/user/NortheastCenterVids

36. Web Videos

40. Sample Writing Center Training http://www.youtube.com/watch?v=dHOA623j3aM

43. Web Videos and Student Learning www.youtube.com/necacademicsupport

46. Social Media

50. Social Media in Support of Student Learning As an instructional tool in study skills, development education, and other courses, social networking can help connect students based on interests, help instructors learn more about students and help students learn more about their instructors. Using existing social networking sites like Facebook can be a great way to tap into the virtual spaces your students are already involved in. However, you shouldn't limit your understanding of social networking to only include only sites like Facebook and MySpace. LinkedIn can be used to help students begin to think about their professional image and be linked to a career center course or be the basis of a professional e-portfolio. Social networking and social media as a way of reaching students in your classes and learning centers is something that can expand your reach and find out more about what your students are really interested in. You can also direct them to what you think is important in the areas of learning assistance, tutoring, developmental education, study skills, etc. By using social bookmarking sites like you can also use RSS feeds to keep students informed about updates .

51. http://www.usnews.com/articles/education/best-colleges/2010/08/16/twitter-goes-to-college-.html

52. Web Videos and Student Learning

55. From: Drexler, W. (2010). The networked student model for construction of personal learning environments: Balancing teacher control and student autonomy. Australasian Journal of Educational Technology , 26(3), 369-385. http://www.ascilite.org.au/ajet/ajet26/drexler.html Technology Enhanced Personal Learning Environments

59. ACTIVITY #1 – Wildest Dreams… For Technology & Learning Assistance on Your Campus Directions : Don’t be burdened by constraints – what (related to technology & the delivery of learning assistance programs & services) do you wish you had, could learn, has been on your “To Do” list that you haven’t had the chance to get to? List 10 things – Your Ultimate Wish List

60. ACTIVITY #2 – Focusing on Just One Thing For Technology & Learning Assistance on Your Campus Directions: Pick from your wish list. What is your number one interest/priority?-- You can determine this based on your center/college’s constraints, $$$, time (workload, seasonal demands, etc.), staff desires/access, student needs, access to technology, etc. Defining your top priority… Major idea/goal/priority - Narrowing it down… List at least 3 components related to this idea/goal/priority – 1. 2. 3. What research/people/resources/etc. do you need to connect with to get a start on making your idea/goal/priority a reality? Outline some of the first steps you need to take.