Hear from Funders on Quality Standards
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This document summarizes a panel discussion on quality standards for charities. The panel included representatives from Camden Council, Lloyds Bank Foundation, Battersea Dogs and Cats Home, and DERMAN. They discussed why funders value quality standards, funding options for standards, the impact of standards on volunteering, and how the Trusted Charity Mark can help organizations become more sustainable. The session aimed to help attendees learn more about quality standards and how to strengthen their own organizations.
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Hear from Funders on Quality Standards
- 1. HOW TO (ALMOST) STOP WORRYING ABOUT YOUR CHARITY CHAIR JO MAYCOCK INVESTING IN VOLUNTEERS PROGRAMME MANAGER SPEAKERS CHARLOTTE FIELDER HEAD OF VOLUNTEERING AND FOSTERING, BATTERSEA LISA CHARALAMBOUS COMMUNITY PARTNER, LB CAMDEN SARA COONEY GRANT MANAGER, LONDON AND SURREY, LLOYDS FOUNDATION ZAFER KURSUN OPERATIONS MANAGER, DERMAN Headline sponsor: Lead sponsor: Dinner sponsors: Drinks sponsor:
- 2. CONTENT OF SESSION • Introduction to session • Lisa Charalambous Community Partner LB Camden • Sara Cooney, Lloyds • Charlotte Fielder, Battersea cats and dogs home • Zafer Kursun, DERMAN • Breakout session- how is your organisation doing? • Q&A with panel
- 3. AIMS OF SESSION • Hear from funders about why they value quality standards • Find out more about funding options for quality standards • Learn about the impact on volunteering from completing the IiV journey • Hear about organisations using theTrusted Charity Mark to become more sustainable • Start to build a greater awareness of how to make your organisation even better! • Have a good nights sleep
- 4. LISA CHARALAMBOUS COMMUNITY PARTNER LB CAMDEN
- 5. SARA COONEY LLOYDS BANK FOUNDATION FOR ENGLAND AND WALES
- 6. @LBFEW@lloydsbankfoundation Lloyds Bank Foundation for England and Wales
- 7. @LBFEW@lloydsbankfoundation Who we are We’reanindependentcharitabletrustfundedbyLloydsBankingGroup. Wepartnerwithsmallandlocalcharitieshelpingpeople overcomecomplex socialissuessuchasmentalhealth,homelessness anddomesticabuse. We’remorethanjusta funder–weworkinpartnershipwiththecharitieswefundandotherswhoshareourvision. Welisten,understandandrespondto charities,fundingthemfor longerandprovidingdevelopmentalsupporttohelpthem growstrongerandmoresustainable. Weinfluencepolicyandpracticetohelpcharitiesthriveinthe futureandtoaddressthe rootcausesandconsequencesof complexsocialissues.
- 8. @LBFEW@lloydsbankfoundation We’ll fund charities We’ll developcharities We’ll influence Our2018-2022 plan: ReachingFurther
- 9. @LBFEW@lloydsbankfoundation We fund charities We offertwo grantprogrammestocharitiesworkingtoaddresscomplex socialissueswhichmeetoureligibilitycriteria: Invest We canprovideupto£100,000 overthreeyears,forcorecosts and/ordirectdelivery.There’salsopotential forcontinuation funding,so charitiescanreceiveInvestfunding forup tosix years intotal. Enable Enable grantscanbe usedtotrialnewapproachesandimprove yourcharity'splanning,monitoring,leadershipandgovernanceor communications.We canprovideup to£15,000 overoneortwo years.
- 10. @LBFEW@lloydsbankfoundation We develop charities Access totoolkits developed in partnershipwithLloyds BankingGroup onrisk management,HR andother issues CharityMentoringharnessestheskills of Lloyds BankingGroupstaff to support granteesto become moreeffective, morerobustand moresustainable. This caninclude: • Business planningandstrategy • Incomegenerationandfundraising • Social enterprise • Financialmanagement • Governanceandmanagement • Marketingandcommunications • Supportfor service userse.g. workshops Local independent consultantsand/ornationalpartners to help strengthenparticularaspectsof anorganization. These caninclude: • Servicedevelopment • Leadership andgovernance • Achieving Quality Marks • Strategicplanning • Policy development • Structuresandsystems • Communications ThroughourEnhanceprogrammewe provideaccesstoarangeof non-financial,tailoredsupporttohelpthecharitieswefundthrive.
- 11. @LBFEW@lloydsbankfoundation TheValueofQualityStandards-why? - Ademonstrationandrecognitionofyourcommitmenttoachievingqualityandbestpracticeinyourorganisation’sgovernance,managementand servicedelivery - QualityAssurancesystemsprovideaframeworkfororganisationstousetomeasureanddevelopsystemsandproceduresresultinginmoreeffective andmoreefficientorganisationalworking - Betterqualityof servicesforusers - Bettercommunicationamongtrustees,staff,andvolunteers - Increasedmotivation,understandingandcommitmenttoqualityforstaff,trusteesandvolunteers - Morecreativethinking,enablingnewperspectivesandwaysof working - Organisationallearning - Identifypotentialareasfordevelopment - Continuousqualityimprovement - Greatercredibilitywithfunders,partnersandstakeholders
- 13. CHARLOTTE FIELDER, BATTERSEA CATS AND DOGS HOME
- 15. PROUD • Values led organisation • Here for dogs and cats • Also aware of our social impact • The difference volunteering makes to lives 15
- 16. MAX SAID 16 It was great My Mummy will do it again She had buy in from the top down IiV staff were woofing great I like squeaky toys
- 17. START WITH THE END IN MIND 17
- 18. BUDGET FOR IT! • Decision • Get early buy in • Sell the benefits • Strategic aim • Business plan 18
- 19. CURIOUS CAT! • Encourage curiosity • Speak to others who have been though the process • Talk to the IiV team • Be prepared to be challenged 19
- 20. IT’S A JOURNEY • Involve your whole team & tell everyone (absolutely everyone!) • Ownership • Involve your volunteers • Make time & take time • Update everyone 20
- 21. A GOOD VOLUNTEER JOURNEY FROM START….. • Commitment tovolunteer involvement • Appropriateresources are committed • Diversity • Appropriateroles • Risk 21
- 22. ….TO FINISH • Fairness & transparency • Clear procedures at every stage • Support & Supervision • Recognition 22
- 23. 23
- 24. FUTURE PLANS Keeping IiV alive Checking in with IiV assessor Keeping momentum going Reapplying 24
- 26. BREAKOUT SESSION IT’S YOUR TURN… 1) See how your organisation is doing by completing your own: o IiV self-assessment o Trusted Charity self-assessment 2) On your table share strengths and ideas about how to make your organisation even better! 3) We’d like each table to feedback 2 points of interest
- 27. ANY QUESTIONS FOR THE PANEL?
- 28. FIND OUT MORE Contact theTrusted Charity team: Phone: 020 7520 3187 Email: trustedcharity@ncvo.org.uk Trusted Charity Programme Manager: nadeem.razvi@ncvo.org.uk Contact the Investing inVolunteers team: Phone: 020 7520 2437 Email: iiv@ncvo.org.uk IiV Programme Manager: jo-ann.maycock@ncvo.org.uk
Hinweis der Redaktion
- Lisa Charalambous from community partner LB Camden is here to tell you why funders value quality standards
- Sara Cooney – from Lloyds Bank Foundation is going to tell us about their available funding options for quality standards
- Through our Enhance programme, the Foundation supports charities to achieve IiV and Trusted charity quality standards Through our Enable programme, the Foundation may grant fund charities to achieve a range of QMs, depending on the appropriateness and benefit to a charity and its work
- Charlotte Fielder, Battersea Cats and Dogs Home, is hear to share her experience of Investing in Volunteers, the impact it’s had on volunteering and how it helps ensure quality, meaningful volunteer experiences.
- Intro Thank you for inviting us to this year’s Volunteer & Community NCVO Conference. Icebreaker We’re going to hang out for ten minutes Who likes dogs? Who likes cats? Who likes both? Brilliant. Research shows that dog & cat ownership is beneficial to your health and wellbeing but also looking at dogs and cats reduces your stress levels and release endorphins so this ten minute presentation is actually going to be good for your wellbeing So not only are we here to share about my experiences and some brief reflections on about Battersea’s experience of Investing in Volunteers Some of the challenges The journey How it has made us think about all our processes and ultimately is our volunteers time is well spent And do our volunteers have smooth and enjoyable journey for volunteers from enquiry to exit.
- Proud to have receive IiV accreditation Proud of our volunteers Proud of how where possible we flex to make a role accessible
- We also have a lot of fun We work and volunteer with our beneficiaries We are cause driven Staff and volunteers are united by that cause
- Making the decision Get early buy in by selling it to your directors So many benefits Good for the volunteer programme Good for volunteers to feel they are part of something really professional Good developmental opportunity for your staff Include on business plan. Not cheap but you do get 10% off for being NCVO members
- Involve your whole team Tell your entire organisation – it’s hard to not do it if you’ve told everyone Involve your volunteers Keep in mind that not everyone starts from ground zero - some staff have built up considerable knowledge and experience about what works and doesn’t work but when you ask them to explain or document a process may feel they’re being checked upon. While some are very enthusiastic Make time Regularly update everyone on the progress that’s being made Celebrate the success when you have reviewed and updated a process or policy.
- Layering process. Use in conjunction
- You just want to spend some time relaxing!
- Zafer Kursun from Derman is here to share her experience of how achieving the Trusted Charity Mark has strengthened the organisation and helped them to become more sustainable
- 10 mins to complete assessments 5 mins discuss on table 2 points to feedback from each table This will help you think about what you need to do to get a good nights sleep!