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NASIG  2012
What’s Up With Docs?!?
 The Peculiarities of Cataloging Federal Government
                  Serial Publications

      A Presentation at the 2012 NASIG Conference
                            by
   Stephanie A. Braunstein, Louisiana State University
         Fang H. Gao, Government Printing Office
     Joseph R. Nicholson, Louisiana State University
What’s Up With Docs?
I. Basic Overview of Cataloging of Gov Docs
     Serials from Access Point-of-View
   Library School, Day One, the Holy Mantra:
    ◦ What’s it all about? Access to information!
   Unpacking the Mantra: The Big Names—
    ◦ S. R. Ranganathan
    ◦ Melvil Dewey
    ◦ Adelaide R. Hasse
   Who is this Hasse person?!?!?
    ◦ Ever heard of the SuDoc Classification System?
    ◦ That’s the 1895 brain child of Ms. Hasse
    ◦ Using originating agency as the basis for her
      system, she organized and classified nearly
      300,000 documents in 6 weeks!

    Back to the Basics: Why Do We
          Catalog, Anyway?
“You know those GovDoc serials that were only
published once or twice, or maybe for one year back
in the 70s? I'm trying to do a serials/periodicals
inventory for GovDocs, and those 1-off titles are
getting on my nerves. Is it possible to determine
which are still officially being published, or do those
stay open-ended forever? Is there a library that
updates those MARC 008/06 fields; should I be poking
around in OCLC? Or am I SOL?”
   Quoted, with permission, from a recent post to GOVDOC-L, the listserv for
    federal depository librarians and other librarians working with government
    documents.


    Frustration—but Determination
 Make   government publications
  available for free use by the general
  public
 Properly maintain government
  publications and make them
  accessible to the public


Basic Legal Requirements for
FDLs as Found in Current FDL
         Handbook
   Cataloging greatly enhances accessibility and patron usage and is strongly
    recommended for the depository collection, including online publications. Your
    depository may wish to include its depository holdings in OCLC to enhance access
    and facilitate resource sharing.
   Arrangement of depository materials should conform with professionally accepted
    library standards and this Handbook. The arrangement should facilitate the practical
    use of the depository collection.
   There are many advantages to using the SuDocs classification system. Librarians
    have found the SuDocs class numbers to be a practical and economical method for
    organizing Federal Government documents, and most depositories arrange the
    majority of their documents holdings in SuDocs classification number order.
    However, Federal Government publications can easily be made an integral part of
    library collections under any other arrangement.
   Publications may be arranged according to the SuDoc classification system, other
    classification systems, or a combination of systems. Arrangement of depository
    material in your parent library should facilitate the practical use of the collection.
    However, the catalog record should also include the SuDoc number when your library
    uses a different classification system.
   GPO is recognized as the national authority for cataloging of U.S. Government
    publications and creates cataloging records for government publications in all
    formats. These cataloging records are then made available for use by the public and
    libraries through the Catalog of U.S. Government Publications (CGP). More
    information about GPO cataloging rules and procedures is available in the GPO
    Cataloging Guidelines and through the Cataloging Web page.





    Slightly More Detailed Info on
Cataloging ―Requirements‖—Emphasis
              on Access
What’s Up With Docs?


 II. Basic Overview of Government Printing
     Office’s Mandates & Responsibilities
◦ Expert publishing and printing services for all
  three branches of the Federal Government
◦ Perpetual, free and ready public access to
  printed and electronic Federal Government
  information in partnership with over 1,200
  Federal Depository Libraries since 1813
◦ Mandated by: 44 USC 1710-1711, 1901-1916




Mission of GPO: ―Keeping
       America Informed‖
   National-level program            De Facto national cataloging
    with no library collection!        authority for U.S. Government
                                       Documents

    ◦ Our collection is the            ◦ Title 44 requirement for the
      materials in the 1200+             Cataloging and Indexing
      depository libraries               Program
                                           Historic Monthly Catalog
   Technical services work                 and the online
    for all                                 catalog, ―CGP‖
    libraries, acquisitions, cla      Participate in national forums
    ssification, cataloging            and initiatives related to our
                                       mission
                                       ◦ Cataloging policy
   Tools and services for
                                       ◦ Digitization
    FDL’s and the public
                                         standards, metadata
                                         policy, etc.



      Not Your Traditional Library!
   Library Services & Content Management
    (LSCM) under GPO is responsible for the
    current and future access to published U.S.
    Government information and partially operates
    under an appropriation providing funds for 4
    major programs.
    ◦   Federal Depository Library Program
    ◦   Cataloging & Indexing Program
    ◦   International Exchange Service Program
    ◦   By-Law Program
   Participant in Program for Cooperative Cataloging
    (PCC) – BIBCO, CONSER, NACO, & SACO

         Programs and Mandates
   At this time, approximately 97% of all new
    U.S. Government documents are made
    available digitally, published to the Web

   Metrics:
    ◦ Number of serials in CGP (live and ceased): 46,999 (as of
      11:00 a.m. May 17, 2012)
    ◦ Number of live serials: 32,494 (as of 11:00 a.m. May
      17, 2012)
    ◦ Number of online serials: 15,726
    ◦ Number of tangible serials: 31,273 (Print and other
      tangible formats such as microform, CD-ROM, DVD )


                  Current Situation
   Government serials
    in different formats:
    online, print, microfi
    che, CD-rom, DVD-
    rom

   Different types of          Tendency to
    resources                    change
    demonstrating                frequency, titles, re
    seriality:                   sponsible issuing
    blogs, mobile                agencies, etc, with
    apps, video                  great frequency
    Dynamic Nature of Government
               Serials
Dynamic Nature of Government
           Serials
What’s Up With Docs?


 III. Louisiana State University’s (LSU)Local
             Processing/Concerns
Three Full-Time Staff

•   One staff member focuses
    mainly on cataloging recon

•   Another staff member processes incoming
    shipments of paper, microfiche, and CD-ROM
    documents

•   Senior staff member in department handles
    batch loads of records from GPO via MARCIVE

Government Documents Technical
    Services at LSU Libraries
MARCIVE Enhanced GPO Database Service


•   Provides monthly files of GPO records using our GPO
    profile—some new, some revised or changed
•   Makes small adjustments to bibliographic records prior to
    batch loading

Following MARCIVE batch load, reports are run on new
records in local database to catch possible problems

•    Minimal editing of bib records that arrive through
•    MARCIVE load. Most technical processing work involves
     holdings, check-in, etc.

    LSU Libraries: Local GPO Serials
              Processing
   Separate record cataloging approach
    ◦ Consequences for access and local processing
    ◦ Retrospective cataloging using separate record approach
    ◦ Continued use of single record approach for some serials


   ―Undead serials‖ – GPO serials’ disinclination to die

   Recataloging of monographs as serials

   Inconsistent analysis of monographic series; check-in
    problems

   Preparing for RDA


    LSU Libraries – Local Issues and
                Concerns
SEPARATE RECORD CATALOGING
                POLICY
•   In the past (1995-2008), GPO used single record
    approach for cataloging serials




•   Adoption of SRCP in late 2008 = separate records for
    print, microform, and electronic manifestations
Electronic



                   Title change




                                                      Print/fiche


                    Title change




Consequences for Local Access: Complex Search Results, Patron
                        Confusion
Single Record Cataloging Approach
•   Choose single record for all manifestations
    (generally print); attach holdings to it
•   Can request MARCIVE not to send GPO records
    for other manifestations – OR delete records for
    other manifestations
•   AT LSU, single record approach used for heavily
    used serials




    Separate Record Approach: Local
       Coping Strategies at LSU
Single Record Cataloging Approach: Public
                  View
•   GPO recataloging older serials using
    separate record approach

•   GPO still seems to use single record
    approach for certain serials

= MIXED PRACTICES



    Separate Record Approach:
          Other Issues
In our catalog:
 Single record covering print and
            microfiche;
                                      New separate
Instead of 533 note for microfiche
                                     record(s) arrive
     reproduction, 530 note:



Requires us to:
• Delete old record
• Reattach holdings to new record

Rationale for recataloging not always clear
   Retrospective Cataloging of Older
     Serials Using Separate Record
         Approach: Local Issues
GPO serials often remain ―open‖ years
after last issue received; no clear end




Undead Serials: Local Issues
Often notes will indicate that serial is no
longer distributed in a physical form, but
serial record still remains open




Local Practice: Changing ―AcqStat‖ Value to
 ―5‖ in Holdings Record; Adding Notes to
           Holdings Records, 856
Issue: GPO Suddenly
    Recatalogs Group of
    Monographs as a Serial

For local depositories, requires:

•   Tracking down & deleting monograph records
•   Creating new holdings record/transferring items
•   Setting up serial control for new serial record

If monograph record(s) in local database not found and
deleted, result is duplicate records in database


    Monographs Recataloged as Serials:
              Local Issues
Example:                               Semiannual serial; part of
                                         Statistical Brief series
                                    ~ Serial and monograph records
                                                 exist ~



•   Serial record: OCLC # 276932163 (created 12/2008); date range
    2004-
•   Serial record for previous title: OCLC # 276932155 (also created
    12/2008); date range 1996-2003

Also:
• Monograph records for 2005 (created in 2005) and 2004 (created
  in 2004)




    Monographs Recataloged as Serials:
              Local Issues
Serial




                                      Monograph




                        Result: multiple records
                          for same resource;
                           confusing displays


Serial & Monograph Records for Same
         Resources in Catalog
Procedure: We run Symphony reports
              for new serial records to check for
              situations that may require additional
              attention
              e.g., monographs recataloged as serials,
              title changes, etc.




Our Coping Strategy: Local SIRSI
            Reports
• GPO is not always consistent about analyzing monographic
series. Sometimes they do, sometimes they don’t

• Changes in agencies responsible for serials result in stem
changes, requiring shifting and changes to holdings/check-in
records

• Irregularity with which GPO serials
are issued makes creating receiving
patterns for check-in difficult




    LSU Libraries: Local Issues and
       Concerns: Miscellaneous
At LSU:
• Local documentation/training in preparation, largely based
  on LC Core + elements and LCPS
• New tags added to ILS in both authority and bibliographic
  formats

Concerns:
• Will GPO’s RDA
  practices (element set, capitalization options, etc.) differ
  significantly from those of LC and other major libraries?
• What other changes can we expect in bibliographic records
  from GPO?


  LSU Libraries: Local Issues and
    Concerns: RDA Preparation
   Serial records in catalog increasingly reflect a range of
    practices, as records for other types of resources do; hence
    perfectly consistent GPO serials management approach
    impossible for us


   Balanced yet flexible cataloging/technical processing
    philosophy  we strive for coherence but accept a certain
    level of cognitive dissonance


   Needs of patrons dictate choices about single vs. composite
    records & record displays




LSU Libraries: Coping Strategies &
  Technical Services Philosophy
What’s Up With Docs?


 IV. GPO Policies and Procedures Specific to
                   Serials
Separate Record Cataloging Policy
 (implemented Oct. 2008) can be found at
 http://fdlp.gov./cataloging/121-
 separaterecordcataloging

 Meeting the requirements of FDsys (GPO’s
  Federal Digital System)
 GPO’s adoption of the Integrated Library
  System
 FRBR friendly

    Government Serials: Single vs.
     Separate Record Approach
Government Serials: Main Entry
         Changes
Changes are announced in WEBTech Notes:
  ◦   New SuDocs and item nos. for agency, bureau, publications
  ◦   Ceased classes and item numbers
  ◦   Frequency and title changes
  ◦   Format changes

Any change requests for WTNs can be submitted
 through askGPO




 Other Changes for Government Serials:
   Frequency Change, Format Change
WEBTech Notes Records
 Difficulty in properly identifying Federal
  government serials
 Lack of ISSNs
 Staff turnover in Federal agencies
 Budget constraints




       Serials vs. Monographs:
              Cataloging
Manual of Patent Examining Procedure:
recataloged from monographs to a serial
Title 44: responsibilities to create and
maintain records for U.S. Federal publications
from all three branches of Government in all
formats via Cataloging and Indexing (C & I)
Program

Historic Shelflist: GPO’s historic card catalog
covering U.S. Government documents from
the 1870s to October 1992; resulting in a
comprehensive catalog of U.S. government
publications


   Cataloging Older Serials
   Reality: catalog contains records cataloged
    according to multiple cataloging codes
   Getting Ready for RDA:
    training
    Bibliographic Records: e.g., 336, 337, 338 fields to replace GMD
           264 field for Production, Publication, Distribution, Manufacture, and Copyright
      Notice (R)
     Authority Records: 37X fields: e.g., 370 - Associated Place (R)
       Sample RDA records in CGP:                     OCLC # 728302331; OCLC #
        728234001
       Establish our own policies based on PCC
        recommendations: e.g., GPO finalized a local practice
        option for capitalization of title information in the 245 MARC
        field


        Future Opportunities and
               Challenges
   The technology tool used by GPO to respond to
    questions about GPO products, services, and
    programs

   askGPO is the main point of contact between
    GPO, its depository library partners, its
    customers, and the public
-------------------
Acknowledgement: I would like to give special thanks to
  Laurie Hall, Jennifer Davis, Marty Bokow, Liselle Drake, and
  An Liu for their valuable input.

                    askGPO at
    http://www.gpo.gov/askgpo/

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What's Up with Docs?!?: The Peculiarities of Cataloging Federal Government Serial Publications

  • 1. NASIG  2012 What’s Up With Docs?!? The Peculiarities of Cataloging Federal Government Serial Publications A Presentation at the 2012 NASIG Conference by Stephanie A. Braunstein, Louisiana State University Fang H. Gao, Government Printing Office Joseph R. Nicholson, Louisiana State University
  • 2. What’s Up With Docs? I. Basic Overview of Cataloging of Gov Docs Serials from Access Point-of-View
  • 3. Library School, Day One, the Holy Mantra: ◦ What’s it all about? Access to information!  Unpacking the Mantra: The Big Names— ◦ S. R. Ranganathan ◦ Melvil Dewey ◦ Adelaide R. Hasse  Who is this Hasse person?!?!? ◦ Ever heard of the SuDoc Classification System? ◦ That’s the 1895 brain child of Ms. Hasse ◦ Using originating agency as the basis for her system, she organized and classified nearly 300,000 documents in 6 weeks! Back to the Basics: Why Do We Catalog, Anyway?
  • 4. “You know those GovDoc serials that were only published once or twice, or maybe for one year back in the 70s? I'm trying to do a serials/periodicals inventory for GovDocs, and those 1-off titles are getting on my nerves. Is it possible to determine which are still officially being published, or do those stay open-ended forever? Is there a library that updates those MARC 008/06 fields; should I be poking around in OCLC? Or am I SOL?”  Quoted, with permission, from a recent post to GOVDOC-L, the listserv for federal depository librarians and other librarians working with government documents. Frustration—but Determination
  • 5.  Make government publications available for free use by the general public  Properly maintain government publications and make them accessible to the public Basic Legal Requirements for FDLs as Found in Current FDL Handbook
  • 6. Cataloging greatly enhances accessibility and patron usage and is strongly recommended for the depository collection, including online publications. Your depository may wish to include its depository holdings in OCLC to enhance access and facilitate resource sharing.  Arrangement of depository materials should conform with professionally accepted library standards and this Handbook. The arrangement should facilitate the practical use of the depository collection.  There are many advantages to using the SuDocs classification system. Librarians have found the SuDocs class numbers to be a practical and economical method for organizing Federal Government documents, and most depositories arrange the majority of their documents holdings in SuDocs classification number order. However, Federal Government publications can easily be made an integral part of library collections under any other arrangement.  Publications may be arranged according to the SuDoc classification system, other classification systems, or a combination of systems. Arrangement of depository material in your parent library should facilitate the practical use of the collection. However, the catalog record should also include the SuDoc number when your library uses a different classification system.  GPO is recognized as the national authority for cataloging of U.S. Government publications and creates cataloging records for government publications in all formats. These cataloging records are then made available for use by the public and libraries through the Catalog of U.S. Government Publications (CGP). More information about GPO cataloging rules and procedures is available in the GPO Cataloging Guidelines and through the Cataloging Web page.  Slightly More Detailed Info on Cataloging ―Requirements‖—Emphasis on Access
  • 7. What’s Up With Docs? II. Basic Overview of Government Printing Office’s Mandates & Responsibilities
  • 8. ◦ Expert publishing and printing services for all three branches of the Federal Government ◦ Perpetual, free and ready public access to printed and electronic Federal Government information in partnership with over 1,200 Federal Depository Libraries since 1813 ◦ Mandated by: 44 USC 1710-1711, 1901-1916 Mission of GPO: ―Keeping America Informed‖
  • 9. National-level program  De Facto national cataloging with no library collection! authority for U.S. Government Documents ◦ Our collection is the ◦ Title 44 requirement for the materials in the 1200+ Cataloging and Indexing depository libraries Program  Historic Monthly Catalog  Technical services work and the online for all catalog, ―CGP‖ libraries, acquisitions, cla  Participate in national forums ssification, cataloging and initiatives related to our mission ◦ Cataloging policy  Tools and services for ◦ Digitization FDL’s and the public standards, metadata policy, etc. Not Your Traditional Library!
  • 10. Library Services & Content Management (LSCM) under GPO is responsible for the current and future access to published U.S. Government information and partially operates under an appropriation providing funds for 4 major programs. ◦ Federal Depository Library Program ◦ Cataloging & Indexing Program ◦ International Exchange Service Program ◦ By-Law Program  Participant in Program for Cooperative Cataloging (PCC) – BIBCO, CONSER, NACO, & SACO Programs and Mandates
  • 11. At this time, approximately 97% of all new U.S. Government documents are made available digitally, published to the Web  Metrics: ◦ Number of serials in CGP (live and ceased): 46,999 (as of 11:00 a.m. May 17, 2012) ◦ Number of live serials: 32,494 (as of 11:00 a.m. May 17, 2012) ◦ Number of online serials: 15,726 ◦ Number of tangible serials: 31,273 (Print and other tangible formats such as microform, CD-ROM, DVD ) Current Situation
  • 12. Government serials in different formats: online, print, microfi che, CD-rom, DVD- rom  Different types of  Tendency to resources change demonstrating frequency, titles, re seriality: sponsible issuing blogs, mobile agencies, etc, with apps, video great frequency Dynamic Nature of Government Serials
  • 13. Dynamic Nature of Government Serials
  • 14. What’s Up With Docs? III. Louisiana State University’s (LSU)Local Processing/Concerns
  • 15. Three Full-Time Staff • One staff member focuses mainly on cataloging recon • Another staff member processes incoming shipments of paper, microfiche, and CD-ROM documents • Senior staff member in department handles batch loads of records from GPO via MARCIVE Government Documents Technical Services at LSU Libraries
  • 16. MARCIVE Enhanced GPO Database Service • Provides monthly files of GPO records using our GPO profile—some new, some revised or changed • Makes small adjustments to bibliographic records prior to batch loading Following MARCIVE batch load, reports are run on new records in local database to catch possible problems • Minimal editing of bib records that arrive through • MARCIVE load. Most technical processing work involves holdings, check-in, etc. LSU Libraries: Local GPO Serials Processing
  • 17. Separate record cataloging approach ◦ Consequences for access and local processing ◦ Retrospective cataloging using separate record approach ◦ Continued use of single record approach for some serials  ―Undead serials‖ – GPO serials’ disinclination to die  Recataloging of monographs as serials  Inconsistent analysis of monographic series; check-in problems  Preparing for RDA LSU Libraries – Local Issues and Concerns
  • 18. SEPARATE RECORD CATALOGING POLICY • In the past (1995-2008), GPO used single record approach for cataloging serials • Adoption of SRCP in late 2008 = separate records for print, microform, and electronic manifestations
  • 19. Electronic Title change Print/fiche Title change Consequences for Local Access: Complex Search Results, Patron Confusion
  • 20. Single Record Cataloging Approach • Choose single record for all manifestations (generally print); attach holdings to it • Can request MARCIVE not to send GPO records for other manifestations – OR delete records for other manifestations • AT LSU, single record approach used for heavily used serials Separate Record Approach: Local Coping Strategies at LSU
  • 21. Single Record Cataloging Approach: Public View
  • 22. GPO recataloging older serials using separate record approach • GPO still seems to use single record approach for certain serials = MIXED PRACTICES Separate Record Approach: Other Issues
  • 23. In our catalog: Single record covering print and microfiche; New separate Instead of 533 note for microfiche record(s) arrive reproduction, 530 note: Requires us to: • Delete old record • Reattach holdings to new record Rationale for recataloging not always clear Retrospective Cataloging of Older Serials Using Separate Record Approach: Local Issues
  • 24. GPO serials often remain ―open‖ years after last issue received; no clear end Undead Serials: Local Issues
  • 25. Often notes will indicate that serial is no longer distributed in a physical form, but serial record still remains open Local Practice: Changing ―AcqStat‖ Value to ―5‖ in Holdings Record; Adding Notes to Holdings Records, 856
  • 26. Issue: GPO Suddenly Recatalogs Group of Monographs as a Serial For local depositories, requires: • Tracking down & deleting monograph records • Creating new holdings record/transferring items • Setting up serial control for new serial record If monograph record(s) in local database not found and deleted, result is duplicate records in database Monographs Recataloged as Serials: Local Issues
  • 27. Example: Semiannual serial; part of Statistical Brief series ~ Serial and monograph records exist ~ • Serial record: OCLC # 276932163 (created 12/2008); date range 2004- • Serial record for previous title: OCLC # 276932155 (also created 12/2008); date range 1996-2003 Also: • Monograph records for 2005 (created in 2005) and 2004 (created in 2004) Monographs Recataloged as Serials: Local Issues
  • 28. Serial Monograph Result: multiple records for same resource; confusing displays Serial & Monograph Records for Same Resources in Catalog
  • 29. Procedure: We run Symphony reports for new serial records to check for situations that may require additional attention e.g., monographs recataloged as serials, title changes, etc. Our Coping Strategy: Local SIRSI Reports
  • 30. • GPO is not always consistent about analyzing monographic series. Sometimes they do, sometimes they don’t • Changes in agencies responsible for serials result in stem changes, requiring shifting and changes to holdings/check-in records • Irregularity with which GPO serials are issued makes creating receiving patterns for check-in difficult LSU Libraries: Local Issues and Concerns: Miscellaneous
  • 31. At LSU: • Local documentation/training in preparation, largely based on LC Core + elements and LCPS • New tags added to ILS in both authority and bibliographic formats Concerns: • Will GPO’s RDA practices (element set, capitalization options, etc.) differ significantly from those of LC and other major libraries? • What other changes can we expect in bibliographic records from GPO? LSU Libraries: Local Issues and Concerns: RDA Preparation
  • 32. Serial records in catalog increasingly reflect a range of practices, as records for other types of resources do; hence perfectly consistent GPO serials management approach impossible for us  Balanced yet flexible cataloging/technical processing philosophy  we strive for coherence but accept a certain level of cognitive dissonance  Needs of patrons dictate choices about single vs. composite records & record displays LSU Libraries: Coping Strategies & Technical Services Philosophy
  • 33. What’s Up With Docs? IV. GPO Policies and Procedures Specific to Serials
  • 34. Separate Record Cataloging Policy (implemented Oct. 2008) can be found at http://fdlp.gov./cataloging/121- separaterecordcataloging  Meeting the requirements of FDsys (GPO’s Federal Digital System)  GPO’s adoption of the Integrated Library System  FRBR friendly Government Serials: Single vs. Separate Record Approach
  • 35. Government Serials: Main Entry Changes
  • 36. Changes are announced in WEBTech Notes: ◦ New SuDocs and item nos. for agency, bureau, publications ◦ Ceased classes and item numbers ◦ Frequency and title changes ◦ Format changes Any change requests for WTNs can be submitted through askGPO Other Changes for Government Serials: Frequency Change, Format Change
  • 38.  Difficulty in properly identifying Federal government serials  Lack of ISSNs  Staff turnover in Federal agencies  Budget constraints Serials vs. Monographs: Cataloging
  • 39. Manual of Patent Examining Procedure: recataloged from monographs to a serial
  • 40. Title 44: responsibilities to create and maintain records for U.S. Federal publications from all three branches of Government in all formats via Cataloging and Indexing (C & I) Program Historic Shelflist: GPO’s historic card catalog covering U.S. Government documents from the 1870s to October 1992; resulting in a comprehensive catalog of U.S. government publications Cataloging Older Serials
  • 41. Reality: catalog contains records cataloged according to multiple cataloging codes  Getting Ready for RDA: training Bibliographic Records: e.g., 336, 337, 338 fields to replace GMD 264 field for Production, Publication, Distribution, Manufacture, and Copyright Notice (R) Authority Records: 37X fields: e.g., 370 - Associated Place (R)  Sample RDA records in CGP: OCLC # 728302331; OCLC # 728234001  Establish our own policies based on PCC recommendations: e.g., GPO finalized a local practice option for capitalization of title information in the 245 MARC field Future Opportunities and Challenges
  • 42. The technology tool used by GPO to respond to questions about GPO products, services, and programs  askGPO is the main point of contact between GPO, its depository library partners, its customers, and the public ------------------- Acknowledgement: I would like to give special thanks to Laurie Hall, Jennifer Davis, Marty Bokow, Liselle Drake, and An Liu for their valuable input. askGPO at http://www.gpo.gov/askgpo/

Hinweis der Redaktion

  1. POSSIBLE SOLUTION: ADD NOTES TO HOLDINGS RECORD THAT SAY NO LONGER RECEIVED IN PRINT?
  2. =