The document discusses collaboration and effective communication. It provides:
1) A 3-step process for more collaborative communication: engage, increase information sharing to identify agreements and disagreements, and problem solve to establish commitment.
2) Reasons for collaboration like producing innovative ideas and benefiting from diverse perspectives.
3) Prerequisites for effective collaboration like trust, focus on results not ego, valuing others' perspectives, and strong listening and clarification skills.
4) A technique called "5 Whys" to probe issues more deeply by continually asking "Why?". This increases the amount of available information and perspectives.
5. Priorities
Values
Skills
PREREQUISITES TO EFFECTIVE COLLABORATION
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8. Skills
• Are you able to listen
carefully and clarify what
It sounds to me as if you you think you heard?
consider the higher priority
to be ….
• Are you able to probe
Help me understand that. statements sufficiently
How does that work?
What might that cost?
to fully understand
Who might have that someone else’s
skillset? perspective?
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9. Key: Who Contributes First?
3 STEPS TO COLLABORATIVE COMMUNICATION
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10. 3 Steps – A Communication Process
Step One: Step Two: Step Three:
Increase
Engage; Confirm amount of Problem Solve;
willingness to available Establish
engage information; commitment
Confirm
Goal: Identify
Goal: Agree to areas of Goal: Agree to
have a dialogue agreement and next step(s)
disagreement
12. Step Two:
Increase amount of available information; Confirm
• Explore and Clarify
• Identify points of agreement
• Share points of disagreement, tying to other person’s
points
– You are concerned about the costs, whereas I respect your concern , I
also think that…
– You seem to value the impact on the community. I value that impact,
too, and…
– You are focused on validity issues, and they are significant and will get
our attention. I think we need to asses the project form a different
perspective…
13. Step Three:
Problem Solve; Establish commitment
• Resolve Issues
– Swiss Cheese, Get more data, Involve someone else, Use techniques of
Creative Problem Solving as appropriate
• Reach agreement to move forward
• Do we agree that…
• We will do …
Tip: Ask other person to confirm the next steps
14. Problem Solve:
Increase the amount of available information –
and perspective
5 WHYS TO PROBE EFFECTIVELY
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