Office Etiquette: Basic rules of office conduct
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- 1. Corporate Etiquette A presentation of Nakentoh Kenneth Digital Content Developer and Translator @ DIGITECQ LTD September, 2016
- 2. Table of content What is Etiquette? Need for Etiquette Types of Etiquette Do’s and Don’ts in Etiquette Clothing Etiquette / Dress Code Male Employees Female Employees Interacting with Co-Workers Telephone Etiquettes- aim, to Improve Communication What are Telephone Etiquettes? Interview Etiquette Codes of Conduct for Interviews Tips for Conducting Interviews Meeting Etiquette - Codes of Conduct while attending Meetings Employer Etiquette Codes of Conduct necessary for an Employer Employee Etiquette- Codes of Conduct necessary for an Individual at Work Desk Etiquette - Codes of Conduct required at the Workstation Office Lunch Etiquette Office Party Etiquette Office Toilet Etiquette - Rules to follow while using the Restroom Visiting Card Etiquette Visiting card qualities Visiting card etiquette Mobile Phone Etiquettes (Mobiquette) Internet and Email Etiquettes - Netiquette
- 3. What is Etiquette? Etiquette refers to guidelines which control the way a responsible individual should behave in the society. good behavior which distinguishes human beings from animals Need for Etiquette Cultured, manners Teaches you the way to talk, walk The way you interact with your superiors, parents, fellow workers, friends To earn respect and appreciation
- 4. Types of Etiquette *Social Etiquette *Bathroom Etiquette *Corporate Etiquette *Wedding Etiquette *Meeting Etiquette *Telephone Etiquette *Eating Etiquette *Business Etiquette To conclude, etiquette transforms a man into a
- 5. Corporate Etiquette - Do’s andDon’ts Never adopt a casual attitude at work Don’t peep into other’s cubicles and workstations phone in the silent or vibrating mode at the workplace It is bad manners to sneeze or cough in public without covering your mouth Popping chewing gums Keep your workstation clean and tidy Never criticize or make fun of any of your colleagues Take care of your pitch and tone Never attend meetings or seminars without a notepad and pen Pass on information to all related recipients in the desired form Reach office on time have a shabbily dressed employee Never wear revealing clothes to work Don’t pass lewd comments to any of your fellow workers While having lunch together, do not start till the others have received their food Respect your fellow workers Office Stationery is meant to be used only at work Make sure you turn off the monitor while you go out for lunch or tea breaks Don’t bring your personal work to office Park you car at the space allocated to you Never ever drink while you are at work Female Employees should stick to minimal make up
- 6. Clothing Etiquette / Dress Code
- 7. Interacting with Co-Workers Respect workers No rumors Be cordial to all Help colleagues as you can Politeness Too much of friendship at the workplace is bad Never overreact Avoid taking sides Avoid rudeness Never interfere in your colleague’s work No mockeries Avoid criticizing others
- 8. Telephone Etiquettes To Improve Communication Use a pleasant voice Don’t use words like” Any guess who I am? Have a crisp and relevant content Always ask “Am I speaking to Mike?” before starting the conversation. Carefully dial the numbers Never put the second party on a very long holds Don’t chew during calls “Take care”, “nice speaking with you” and a warm bye. Never say Goodbye Speak words clearly Don’t take too long to pick up any call Never keep the conversation too long say “one moment please- I will call him in a minute” Decrease the volume of the television or turn off the speakers In network failure, hang up, try to call after sometime with a better line
- 9. Interview Etiquette Code of conduct For telephonic interviews, make sure you have your resume in front of you. Move to a quiet place and keep a pen and paper Be on time Avoid public transport Your appearance matters Confidence. Make an eye contact with the interviewer Be honest –Avoid fake Be polite but firm. Stay calm - sit straight Avoid fiddling with pen and paper Phones in silent mode Chewing is childish Carry all other relevant documents Avoid slangs and one-liners Avoid jokes Thank the interviewer @ end
- 10. Tips for Conducting Interviews Avoid distraction in the meeting area Make the candidate comfortable Racial / Sexual Bias Invite questions Make Notes Interview Approach Interview Questions Company Policy & Procedures
- 11. Meeting Etiquette Get the Subject matter Notepad and pen Phones on silent/vibrator mode Don’t pick calls unless in emergency Superiors must create an agenda before every meeting Lateness Chewing Be a good listener Avoid distractions The one chairing the meeting must speak loud and clear Meetings are interactive Use Whiteboards, projectors, graphs, pointers, slides Do not convert the meeting room into a battle ground
- 12. Employer Etiquette Respect your employees Avoid being partial towards anyone No special favors from employees Help your employees whenever required Never encourage nasty politics Motivation Give employees their due credit Be transparent Treat employees well Be available Monitor their performances but do not interfere in their work Be friendly Never indulge in loose talks Speak politely and dress smartly Keep employees’ secret to yourself
- 13. Employee Etiquette Respect your organization Reach office on time Greet your fellow workers with a smile. Follow the professional dress code Don’t share confidential information Keep phones in the silent mode Keep your workstation free of unwanted documents and files Learn to own your mistakes Don’t hide things from Boss Respect your fellow workers Treat all equally Never take undue advantage of your position Respect each other’s privacy Stay away from controversies
- 14. Desk Etiquette Your workstation
- 15. Office Lunch Etiquette Table manners Take lunch only during the assigned hours avoid having their lunch at their workstations Never discuss work make him feel comfortable. Always keep a sanitizer Place a napkin Avoid bringing smelly food to work airtight containers Never eat with hands in public Avoid phone calls during lunch unless in emergency. Never pick your nose Share your food No rotten fruits No noise while eating Eat slowly Not pick other’s food with your hand Don’t stare at other’s plate. Finish your food properly
- 16. Office Party Etiquette Parties, Dinners and Get togethers Reach on time Be careful about dressing Do not bring your kid, spouse or any other family member at office parties unless invited by your superiors Maintain the decorum of the place Use it to win your boss Greet all with a smile and exchange pleasantries Don’t include alcohol in the menu In buffets, wait for your turn Eat in moderate quantities Do not crack silly jokes Avoid vulgar dance moves
- 17. Office Toilet Etiquette Never leave it dirty Lock the door carefully Don’t peep under the doors or knock endlessly Don’t carry handbag/items Don’t wet the toilet seat While peeing, females must sit & men stand closely wash hands with antiseptic soap/sanitizer Do not spit on walls Don’t take much time inside Do not throw anything in the commode Do not leave the restroom with taps on No smoke inside Use flush once you are done Do not forget to switch off the lights
- 18. Visiting Card Etiquette Etiquettes Information must be correct Stylish fonts Do not fold your business cards carry his/her visiting cards for all official meetings Never exchange your visiting cards with left hand Keep your card at a place where it can be found easily Use top quality paper Keep other’s cards Visiting card qualities Name of the individual concerned. *His/her designation. *Organization’s name/Logo. *Website of the organization. *Address of the organization. *Contact number and email
- 19. Mobile Phone Etiquettes In silent or vibration Don’t circulate your official number Caller tune- Professional Politeness Never leave it at other’s workstations Greet Clarity Do not hamper your productivity Calling hours “Off” in meetings, presentations or seminars
- 20. Internet and Email Etiquettes Communicating via mails, writing blogs, sharing views on online portals or any other online forum Self explanatory Be crisp, precise Subject line ought to be meaningful and relevant Start with formal greetings Format your emails correctly Signatures Avoid offensive emails Font style and size Review before sending Avoid abbreviations Respect privacy Use “regards”, “thanks”, “yours sincerely” to close your mails No heavy files Reply all Don’t open illegal or porn sites Be polite and soft in your communication
- 21. Thanks for Listening… Nakentoh Kenneth Digital Content Developer and Translator @ DIGITECQ LTD September, 2016
