Network Reliability and Performance

1. ISP’s Nightmare
• Fiber cut
• Tower collapse
• Network congestion
• Unreliable Power
• Impossible to upgrade the link
• Intermittent connectivity
• Available but unusable
• Lightning strike
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Downtime!!!
Frustration!!!
Sleepless Nights!!!
Loss of Revenue!!!

2. Network Reliability and
Performance
Nadim CHIDIAC
COO

3. 3
• ISP and Systems Integrator
• Satellite services since 2001 : Ku-Band, C-Band
• Terrestrial services since 2010
• Presence in Abuja, Lagos, Kano and Port Harcourt
• Partner network across Nigeria
• Customers from all sectors
• Consumer satellite broadband since 2012 with YahClick
• Over 5,000 Ka-Band terminals deployed across Nigeria

4. 4
• May 2017: Partnership with Konnect Africa
• Launch of Asta Ka-Band satellite broadband in August
• Asta to offer plans to consumers and enterprises
• More features and more flexibility
• Customized and tailored for the Nigerian market

5. 5
Submarine Cable Cut
• A cut to any of the submarine
cables may lead to weeks of
instability across multiple ISPs
affecting millions of users
• Glo1 and SAT3 in 2012 (anchor?)
• MainOne in 2017
• Several ISP’s affected
• Network performance degraded
Major Nightmare:

6. Other Hurdles: Local Network Disruptors
• “Copper Scavengers”
• Damage to local fibre cables
• Poor infrastructure
• High cost of ROW, no redundancy
• Rogue operators
• Frequency interference
• High cost of tower rental
• Community issues (hoodlums, sabotage…)
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7. Sample Terrestrial Stats
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Location NPLC Provider 1 NPLC Provider 2
Kano 98.60% 97.40%
Abuja 99.60% 98.30%
Port Harcourt 69.10% 87.20%
Location MNO1 MNO2 MNO3
Jebba 86.00%
Kanji 90.70%
Maiduguri 85.50%

8. Broadband Reach
• The African broadband market is the fastest growing in the world
• 168% growth between 2010 and 2015 (World Bank)
• Broadband penetration in Nigeria at 21% (NCC, Sept. 2016)
• Lack of infrastructure and Infrastructure Companies (InfraCos)
• Dependency on MNOs
• Less than 3% of consumers have access to 10 Mbps Broadband
(Akamai State of the Internet report)
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9. A4AI Campaign
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How do we
achieve all that?

10. High Throughput Satellites: ISP’s Celestial Solution
• High-speed broadband across all territories
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Education
and Health
Small and Medium
Businesses
FarmsAdministrations Post offices
…for all uses
Residential
Up to 100Mbps
download speed
>99% availability Regional coverage Suitable for all budgets
Small dish, comparable
to satellite TV
High Speed Reliable Wide Coverage Affordable Practical
Hospitality

11. 3G 4G Fiber Satellite
Speed
Coverage
Reliability
Affordability
Poor Average Good Very Good Excellent
Compared to terrestrial
technologies, satellites
offer unrivalled coverage
and reliability, while
providing high speeds at
an affordable price
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Satellite vs. Terrestrial Broadband in Nigeria

12. Core Network
Different gateways
covering different
beams
Full redundancy
for the core
equipment
Auto fail-over
mechanism in
place to minimize
downtime
Latest technology
(Hughes Jupiter 2)
Core equipment
hosted at SkyPark,
Skylogic’s teleport
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13. High Performance at the Core
• Download Test: 80 Mbps on 74-cm antenna
• Upload Test: 5 Mbps using a 1W-BUC in cloudy weather
• Consumer offering with Asta: up to 20 Mbps
• Speeds independent of terrestrial network limitation (1G vs 10G vs
Microwave)
• Consistent speeds across Nigeria
• Suitable for all sectors and applications
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14. Availability on the Ground
Features put in place
to improve availability:
• Adaptive Coding and
Modulation (ACM)
• Automatic Uplink Power
Control (AUPC)
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Availability improves
with antenna size:
• 74-cm antenna: > 98.2%
• 98-cm antenna: > 99%
• 1.2-m antenna: >99.4%
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98-cm and 1.2-m
antennas preferred for
better user experience
and satellite efficiency
3
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15. Practical and Reliable
• Antenna size 74-120cm
• Mobile application for installers
• Less tools required
• Deployed in hours
• Minimum investment
• Wedding and a funeral
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16. Affordable yet Reliable
Plans as low as
N9,900
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Customer
Premises
Equipment
(CPE) below
N100,000
2
Installation
charges as low
as N15,000
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Promotions
offering free
CPE
4
Vast network of
partners
5
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17. Flexibility
Dedicated throughput
Committed
Information Rate (CIR)
&
Maximum Information
Rate (MIR)
Bandwidth pool for
customers with
multiple sites
Protocol and
application control by
customers
Traffic prioritization
for enterprise
applications
Solutions tailored for
the local market
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18. Performance on the Ground
• Performance does not stop at the gateway
• Quality of installations make a drastic difference
• Choice of cables
• Use of proper tools
• Trained pre-sales and support agents
• Trained installers
• Train the trainer model
• Partners and installers certified by Coollink and Konnect Africa
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19. Monitoring Reliability
24/7 monitoring of
core network
Constant
monitoring of end-
user terminals for
poor installations
Sales stop once
85% of capacity is
used
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20. Thank you
Q&A
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