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THE ROLE OF SOCIAL MEDIA IN
FINDING AND HIRING GREAT PEOPLE




 What every executive needs to know about
 talent sourcing and hiring to stay competitive
THE ROLE OF SOCIAL MEDIA IN FINDING AND HIRING GREAT PEOPLE



1) Social     Hiring is fast becoming the leading source for talent, supplanting

    consultants and job boards. Most leads for talent will come from Extended
    Referrals as your employee referrals will extend beyond your employees to
    include your company’s alumnus, your employees’ and your alumnus’s
    “extended social network” expanding the reach of a company by 100X.

2) Majority of passive job seekers are finding jobs through Social Hiring route vs.
    job boards and consultants combined. In a recent survey of 2,045 candidates
    63% of passive job seekers found jobs through Social Hiring – Social Referrals
    and Alumni referrals - while 42% of active job seekers find jobs through Social
    Hiring.

3) Social Hiring applications will become the platform of choice for candidates as
    they provide higher privacy to candidates vs. posting resumes on job boards.
    Candidates will become more empowered “customers”. She/he will have
    increased access to jobs and more information on those jobs, salary and
    benefits .

4) Facebook      will become the dominant talent sourcing social media platform,

    followed by LinkedIn and perhaps Google Plus replacing job boards.

5) Social Hiring Applications (SHAs) (built on social media platforms)are the most
    efficient (submission per fill) and cost effective channel for generating talent
    leads, seeking and engaging with your talent community in a private and
    secure fashion.

6) Job    boards will have to reinvent themselves to define value for their

    customers, both in terms of quality and financial cost. Recruitment companies



         WHAT EVERY EXECUTIVE NEEDS TO KNOW ABOUT TALENT SOURCING AND HIRING TO STAY COMPETITIVE
THE ROLE OF SOCIAL MEDIA IN FINDING AND HIRING GREAT PEOPLE


    will have to become more quality focused versus throwing resumes at clients
    hoping some will stick.

7) Companies      that empower their employees (through social hiring technology

    and exciting referral marketing programs and rewards) will win the war for
    talent.

8) Talent     Acquisition Managers will talk about recruitment becoming a profit

    center vs. cost center as Social Hiring Technology will generate significant
    saving in hiring costs.

9) Companies will start getting rated by their candidate community about their
    hiring process and culture.

10) Smaller    companies will have same access to referrals because of extended

    referral networks.


EVOLUTION OF CANDIDATE SOURCING AND HIRING

Until 1995 -Recruitment was relatively an inefficient market where companies
and candidates had limited access to complete market information (Job openings
and candidates). Candidates relied on their connectivity with one or two recruiters
and communicated primarily over faxes and postal mail for sharing resumes.
Recruiters maintained rolodexes of candidates and having a Rolodex of 300 resumes
was considered “large”. Companies ran print ads and waited for resumes to come
over postal mail and faxes. Real time updating of jobs and resumes was impossible.




          WHAT EVERY EXECUTIVE NEEDS TO KNOW ABOUT TALENT SOURCING AND HIRING TO STAY COMPETITIVE
THE ROLE OF SOCIAL MEDIA IN FINDING AND HIRING GREAT PEOPLE



1995 – 2005- Internet, browser and job boards commoditized access to talent
and job opening information as companies and candidates uploaded job and CVs on
paid job boards or free sites like Craigslist. The market became more efficient as
candidates and recruiters could access job and candidate information in real time
and connect in real time using cell phones and email.

While technology evolved in this time period, the approach to sourcing and hiring
stayed pretty much the same - recruiters relying on active candidates that were
either uploading their CVs on job boards or hoping for candidates to respond to
online job postings or print ads and candidates hoping to get an email or call from a
recruiter who searched his resume on a job board vs. a rolodex


2005 and the 2010 - The emergence of Web 2.0 created technology that
started revolutionizing how people created and shared information across wiki
networks to meet their business and social research needs anytime anywhere. The
participants of the network produced/contributed information that was consumed
by other participants of the network for mutual benefit. Based on this simple
principle Wikipedia revolutionized the concept of encyclopedia. LinkedIn started as
a business networking platform that over couple of years morphed into a powerful
tool for recruiters to connect with passive candidates and do effective recruitment
research to find name and titles.


THE FUTURE IS SOCIAL HIRING.

Employee Referral is a powerful demonstration of “social hiring” concept where
employers are leveraging the social network of employees to find high quality


         WHAT EVERY EXECUTIVE NEEDS TO KNOW ABOUT TALENT SOURCING AND HIRING TO STAY COMPETITIVE
THE ROLE OF SOCIAL MEDIA IN FINDING AND HIRING GREAT PEOPLE


talent. In a recent survey of companies in India, 85% of them use employee referral
programs to find people; one fourth of them fill more than 30% of their jobs through
employee referrals; referred employees are significantly better in quality than
candidates sourced through job boards or consultants; and 70% plan to step up their
investment in Social Hiring and Social Hiring tools.

Social Hiring is the natural progression of sourcing and hiring where majority of
people will find jobs by using their social networks of friends and colleagues and
their friends and their friends to get introduced to employers. Employers will find
talent through leads being generated by members of their employees’ and alumnus’
                                                                     social media network
                                                                     for mutual benefit. This
                                                                     phenomenon                  of
                                                                     extended referrals is
                                                                     going         to      gather
                                                                     significant        steam    as
                                                                     Social                 Hiring
                                                                     applications               like
mYParichay (built on top of Facebook) will empower employees, individuals and
recruiters to interact in total privacy on Facebook. Business/workflow capabilities
will allow recruiters to use it as a powerful business tool for sourcing and hiring. One
of India’s largest IT/ITES Company has 16,000 of their employees on this Social
Hiring platform. In 9 months the employees have referred 84,000 candidates from
their social network. Now these 84,000 candidates are referring candidates for a
reward using the platform expanding the reach for candidates by over 5X in 9
months.


          WHAT EVERY EXECUTIVE NEEDS TO KNOW ABOUT TALENT SOURCING AND HIRING TO STAY COMPETITIVE
THE ROLE OF SOCIAL MEDIA IN FINDING AND HIRING GREAT PEOPLE



IGNORE FACEBOOK AT YOUR OWN PERIL

Facebook dominates social m
                          media in India, in terms of network members, reach,
                                                              members
richness of features, and openness of platform and is Free. These attributes have
                                                          .
made Facebook the platform of choice for software developers who are building 8X
more business applications over Facebook than over LinkedIn. Facebook is
becoming the platform of choice for Social Hiring applications.




LinkedIn is one-fourth the siz of Facebook in terms of users, growing at a slower
                           size                             ,
rate, has closed or limiting APIs, and is expensive. LinkedIn is also finding it hard to
attract application developers to write quality applications and will continue to be a
tool for business networking and headhunting but will not be social hiring tool. In a
                                                                           tool




         WHAT EVERY EXECUTIVE NEEDS TO KNOW ABOUT TALENT SOURCING AND HIRING TO STAY COMPETITIVE
                                                                      HIRING
THE ROLE OF SOCIAL MEDIA IN FINDING AND HIRING GREAT PEOPLE


recent survey of 800 US companies, more employee referrals came from Facebook
than Linked In.

Social Hiring Applications (SHP) applications are optimized for referral based
sourcing and hiring.     Some of the key features that transform the underlying
Facebook network into a powerful business tool are:

a) Privacy - the ability for individuals to communicate, refer and get referred by
   their friends in complete private secure fashion. Ability to find jobs without
   putting up your resume on a job board.
b) Mutual Benefit and Good Karma - You help people find jobs and get cash
   compensation.
c) Community Feedback - Ability to get valuable information about the job,
   company and candidate from a trusted talent community.
d) Professional Information - Feature to capture business and professional
   information to help match people and jobs. Coupled with a powerful relevance
   algorithm to filter candidates by relevance and availability. Search for jobs across
   companies, receive inside information about companies and jobs.
e) Simple but effective recruiter backend for process management - It allows HR to
   post and manage jobs and referral awards through a simple but powerful web
   backend.

There are four classes of applications being developed or available in the
marketplace that leverage the Facebook network. I have categorized them based
on their innovation to leverage the network and ability to transform candidate
sourcing and hiring in India




         WHAT EVERY EXECUTIVE NEEDS TO KNOW ABOUT TALENT SOURCING AND HIRING TO STAY COMPETITIVE
THE ROLE OF SOCIAL MEDIA IN FINDING AND HIRING GREAT PEOPLE


a) Social Hiring Platforms - e.g.myParichay, These are the most impactful
  applications that create a new category and mechanism for finding people and
  jobs which will be accretive to a company’s current tools. They have the ability
  to rapidly engage with a much larger relevant network in a cost effective fashion
  to transform candidate sourcing just like job boards did 10 years ago. They are
  feature rich and incorporate most of the features of the other product
  categories.


b) Job Board with Facebook Skin - CareerBuilder has launched an application that
  allows employees to post jobs on the wall of their friends. It is a rudimentary
  application that can broadcast jobs on walls of friends and colleagues. Facebook
  users have been reluctant to adopt such applications that start “spamming” their
  wall with job postings.


c) Business Networking Platforms - BranchOut, These applications are trying to
  create a LinkedIn within Facebook, i.e. network within a network. The ability of
  such applications to replace LinkedIn is still unclear. Their efficacy as a social
  hiring platform is perhaps better than category (b), but fall significantly short of
  Social Hiring platforms.


d) Job Boards on Facebook - Job Boards like Monster, have created a Facebook
  application that allows users to use Monster through their Facebook account. It
  is not a social hiring tool but provides access to monster while you are logged
  into Facebook, eliminating the need to log into Monster in a separate window.




         WHAT EVERY EXECUTIVE NEEDS TO KNOW ABOUT TALENT SOURCING AND HIRING TO STAY COMPETITIVE
THE ROLE OF SOCIAL MEDIA IN FINDING AND HIRING GREAT PEOPLE


                       Ranjan sits on boards and advisory boards of high growth
                       human resource companies focused on transforming HR and
                       talent supply chain in India. Ranjan founded Summit HR with
                       the vision of helping CEOs and their teams win the war for
                       talent. Summit HR is recognized as the Top HR Outsourcing
                       Company by The Wall Street Journal®, International
Association of Outsourcing Professionals, The Gartner Group and Fortune®
magazine. He was selected as the “HR Outsourcing Superstar’ numerous times by
HR Outsourcing Today magazine for his pioneering contributions to the HR
Outsourcing industry in the US and India. He is a frequent speaker on various
industry panels on Social Media in HR, Talent Management, Hiring Risk
Management and HR outsourcing. He is widely quoted in leading business
newspapers and magazines. He writes column for The Financial Express, has written
numerous articles on use of psychometric tools for improved hiring and Six Sigma
applications in HR and Talent Supply Chain Management.

He serves on the board of Summit HR Worldwide Inc., Global Talent Management,
Greenwich Capital Venture Corporation and is an advisory board member of
Peoplestrong. He “commutes” between India and California. He is a member of the
Young Presidents Organization (YPO) Northern California Chapter.

He is currently pursuing a Ph.D degree in industrial psychology from University of
Utrecht, etherlands. Ranjan has a Masters Degree from The Wharton School of
Business and a MBA from the Indian Institute of Management, Bangalore. He has a
B. Tech from the Indian Institute of Technology, Roorkee.

Email: ranjan.sinha@stargtmcorp.com



         WHAT EVERY EXECUTIVE NEEDS TO KNOW ABOUT TALENT SOURCING AND HIRING TO STAY COMPETITIVE

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Social Hiring: The Role of Social Media in Finding and Hiring Great People

  • 1. THE ROLE OF SOCIAL MEDIA IN FINDING AND HIRING GREAT PEOPLE What every executive needs to know about talent sourcing and hiring to stay competitive
  • 2. THE ROLE OF SOCIAL MEDIA IN FINDING AND HIRING GREAT PEOPLE 1) Social Hiring is fast becoming the leading source for talent, supplanting consultants and job boards. Most leads for talent will come from Extended Referrals as your employee referrals will extend beyond your employees to include your company’s alumnus, your employees’ and your alumnus’s “extended social network” expanding the reach of a company by 100X. 2) Majority of passive job seekers are finding jobs through Social Hiring route vs. job boards and consultants combined. In a recent survey of 2,045 candidates 63% of passive job seekers found jobs through Social Hiring – Social Referrals and Alumni referrals - while 42% of active job seekers find jobs through Social Hiring. 3) Social Hiring applications will become the platform of choice for candidates as they provide higher privacy to candidates vs. posting resumes on job boards. Candidates will become more empowered “customers”. She/he will have increased access to jobs and more information on those jobs, salary and benefits . 4) Facebook will become the dominant talent sourcing social media platform, followed by LinkedIn and perhaps Google Plus replacing job boards. 5) Social Hiring Applications (SHAs) (built on social media platforms)are the most efficient (submission per fill) and cost effective channel for generating talent leads, seeking and engaging with your talent community in a private and secure fashion. 6) Job boards will have to reinvent themselves to define value for their customers, both in terms of quality and financial cost. Recruitment companies WHAT EVERY EXECUTIVE NEEDS TO KNOW ABOUT TALENT SOURCING AND HIRING TO STAY COMPETITIVE
  • 3. THE ROLE OF SOCIAL MEDIA IN FINDING AND HIRING GREAT PEOPLE will have to become more quality focused versus throwing resumes at clients hoping some will stick. 7) Companies that empower their employees (through social hiring technology and exciting referral marketing programs and rewards) will win the war for talent. 8) Talent Acquisition Managers will talk about recruitment becoming a profit center vs. cost center as Social Hiring Technology will generate significant saving in hiring costs. 9) Companies will start getting rated by their candidate community about their hiring process and culture. 10) Smaller companies will have same access to referrals because of extended referral networks. EVOLUTION OF CANDIDATE SOURCING AND HIRING Until 1995 -Recruitment was relatively an inefficient market where companies and candidates had limited access to complete market information (Job openings and candidates). Candidates relied on their connectivity with one or two recruiters and communicated primarily over faxes and postal mail for sharing resumes. Recruiters maintained rolodexes of candidates and having a Rolodex of 300 resumes was considered “large”. Companies ran print ads and waited for resumes to come over postal mail and faxes. Real time updating of jobs and resumes was impossible. WHAT EVERY EXECUTIVE NEEDS TO KNOW ABOUT TALENT SOURCING AND HIRING TO STAY COMPETITIVE
  • 4. THE ROLE OF SOCIAL MEDIA IN FINDING AND HIRING GREAT PEOPLE 1995 – 2005- Internet, browser and job boards commoditized access to talent and job opening information as companies and candidates uploaded job and CVs on paid job boards or free sites like Craigslist. The market became more efficient as candidates and recruiters could access job and candidate information in real time and connect in real time using cell phones and email. While technology evolved in this time period, the approach to sourcing and hiring stayed pretty much the same - recruiters relying on active candidates that were either uploading their CVs on job boards or hoping for candidates to respond to online job postings or print ads and candidates hoping to get an email or call from a recruiter who searched his resume on a job board vs. a rolodex 2005 and the 2010 - The emergence of Web 2.0 created technology that started revolutionizing how people created and shared information across wiki networks to meet their business and social research needs anytime anywhere. The participants of the network produced/contributed information that was consumed by other participants of the network for mutual benefit. Based on this simple principle Wikipedia revolutionized the concept of encyclopedia. LinkedIn started as a business networking platform that over couple of years morphed into a powerful tool for recruiters to connect with passive candidates and do effective recruitment research to find name and titles. THE FUTURE IS SOCIAL HIRING. Employee Referral is a powerful demonstration of “social hiring” concept where employers are leveraging the social network of employees to find high quality WHAT EVERY EXECUTIVE NEEDS TO KNOW ABOUT TALENT SOURCING AND HIRING TO STAY COMPETITIVE
  • 5. THE ROLE OF SOCIAL MEDIA IN FINDING AND HIRING GREAT PEOPLE talent. In a recent survey of companies in India, 85% of them use employee referral programs to find people; one fourth of them fill more than 30% of their jobs through employee referrals; referred employees are significantly better in quality than candidates sourced through job boards or consultants; and 70% plan to step up their investment in Social Hiring and Social Hiring tools. Social Hiring is the natural progression of sourcing and hiring where majority of people will find jobs by using their social networks of friends and colleagues and their friends and their friends to get introduced to employers. Employers will find talent through leads being generated by members of their employees’ and alumnus’ social media network for mutual benefit. This phenomenon of extended referrals is going to gather significant steam as Social Hiring applications like mYParichay (built on top of Facebook) will empower employees, individuals and recruiters to interact in total privacy on Facebook. Business/workflow capabilities will allow recruiters to use it as a powerful business tool for sourcing and hiring. One of India’s largest IT/ITES Company has 16,000 of their employees on this Social Hiring platform. In 9 months the employees have referred 84,000 candidates from their social network. Now these 84,000 candidates are referring candidates for a reward using the platform expanding the reach for candidates by over 5X in 9 months. WHAT EVERY EXECUTIVE NEEDS TO KNOW ABOUT TALENT SOURCING AND HIRING TO STAY COMPETITIVE
  • 6. THE ROLE OF SOCIAL MEDIA IN FINDING AND HIRING GREAT PEOPLE IGNORE FACEBOOK AT YOUR OWN PERIL Facebook dominates social m media in India, in terms of network members, reach, members richness of features, and openness of platform and is Free. These attributes have . made Facebook the platform of choice for software developers who are building 8X more business applications over Facebook than over LinkedIn. Facebook is becoming the platform of choice for Social Hiring applications. LinkedIn is one-fourth the siz of Facebook in terms of users, growing at a slower size , rate, has closed or limiting APIs, and is expensive. LinkedIn is also finding it hard to attract application developers to write quality applications and will continue to be a tool for business networking and headhunting but will not be social hiring tool. In a tool WHAT EVERY EXECUTIVE NEEDS TO KNOW ABOUT TALENT SOURCING AND HIRING TO STAY COMPETITIVE HIRING
  • 7. THE ROLE OF SOCIAL MEDIA IN FINDING AND HIRING GREAT PEOPLE recent survey of 800 US companies, more employee referrals came from Facebook than Linked In. Social Hiring Applications (SHP) applications are optimized for referral based sourcing and hiring. Some of the key features that transform the underlying Facebook network into a powerful business tool are: a) Privacy - the ability for individuals to communicate, refer and get referred by their friends in complete private secure fashion. Ability to find jobs without putting up your resume on a job board. b) Mutual Benefit and Good Karma - You help people find jobs and get cash compensation. c) Community Feedback - Ability to get valuable information about the job, company and candidate from a trusted talent community. d) Professional Information - Feature to capture business and professional information to help match people and jobs. Coupled with a powerful relevance algorithm to filter candidates by relevance and availability. Search for jobs across companies, receive inside information about companies and jobs. e) Simple but effective recruiter backend for process management - It allows HR to post and manage jobs and referral awards through a simple but powerful web backend. There are four classes of applications being developed or available in the marketplace that leverage the Facebook network. I have categorized them based on their innovation to leverage the network and ability to transform candidate sourcing and hiring in India WHAT EVERY EXECUTIVE NEEDS TO KNOW ABOUT TALENT SOURCING AND HIRING TO STAY COMPETITIVE
  • 8. THE ROLE OF SOCIAL MEDIA IN FINDING AND HIRING GREAT PEOPLE a) Social Hiring Platforms - e.g.myParichay, These are the most impactful applications that create a new category and mechanism for finding people and jobs which will be accretive to a company’s current tools. They have the ability to rapidly engage with a much larger relevant network in a cost effective fashion to transform candidate sourcing just like job boards did 10 years ago. They are feature rich and incorporate most of the features of the other product categories. b) Job Board with Facebook Skin - CareerBuilder has launched an application that allows employees to post jobs on the wall of their friends. It is a rudimentary application that can broadcast jobs on walls of friends and colleagues. Facebook users have been reluctant to adopt such applications that start “spamming” their wall with job postings. c) Business Networking Platforms - BranchOut, These applications are trying to create a LinkedIn within Facebook, i.e. network within a network. The ability of such applications to replace LinkedIn is still unclear. Their efficacy as a social hiring platform is perhaps better than category (b), but fall significantly short of Social Hiring platforms. d) Job Boards on Facebook - Job Boards like Monster, have created a Facebook application that allows users to use Monster through their Facebook account. It is not a social hiring tool but provides access to monster while you are logged into Facebook, eliminating the need to log into Monster in a separate window. WHAT EVERY EXECUTIVE NEEDS TO KNOW ABOUT TALENT SOURCING AND HIRING TO STAY COMPETITIVE
  • 9. THE ROLE OF SOCIAL MEDIA IN FINDING AND HIRING GREAT PEOPLE Ranjan sits on boards and advisory boards of high growth human resource companies focused on transforming HR and talent supply chain in India. Ranjan founded Summit HR with the vision of helping CEOs and their teams win the war for talent. Summit HR is recognized as the Top HR Outsourcing Company by The Wall Street Journal®, International Association of Outsourcing Professionals, The Gartner Group and Fortune® magazine. He was selected as the “HR Outsourcing Superstar’ numerous times by HR Outsourcing Today magazine for his pioneering contributions to the HR Outsourcing industry in the US and India. He is a frequent speaker on various industry panels on Social Media in HR, Talent Management, Hiring Risk Management and HR outsourcing. He is widely quoted in leading business newspapers and magazines. He writes column for The Financial Express, has written numerous articles on use of psychometric tools for improved hiring and Six Sigma applications in HR and Talent Supply Chain Management. He serves on the board of Summit HR Worldwide Inc., Global Talent Management, Greenwich Capital Venture Corporation and is an advisory board member of Peoplestrong. He “commutes” between India and California. He is a member of the Young Presidents Organization (YPO) Northern California Chapter. He is currently pursuing a Ph.D degree in industrial psychology from University of Utrecht, etherlands. Ranjan has a Masters Degree from The Wharton School of Business and a MBA from the Indian Institute of Management, Bangalore. He has a B. Tech from the Indian Institute of Technology, Roorkee. Email: ranjan.sinha@stargtmcorp.com WHAT EVERY EXECUTIVE NEEDS TO KNOW ABOUT TALENT SOURCING AND HIRING TO STAY COMPETITIVE