This document discusses addressing latent concerns in design for emotion. It suggests that design should consider troubleshooting and true emotional impact. Designing with an understanding of latent concerns can add value through more effective solutions that consider emotional needs.

1. From troubleshooting to
true emotional impact
The added value of addressing latent
concerns in design for emotion
Sanne Kistemaker Marijke Verhoef

12. Vending hygienic needs

13. Homeless postbox