Products details of Teckinfo

1. Teckinfo
Know more about call center software: www.teckinfo.com/call-center-
software-contact-center-solution.php

2. Products
• InterDialog
Supervisor
• InterDialog
AOD
• InterDialog
Dialer
• InterDialog
UCCS
IVREdge
Ninox
Logger
Galaxy
Help Desk
Software
ViaSMS

3. InterDialog UCCS
End to End Call/ Contact Center Solution
Features
High Availability and
Redundancy
Customer Interaction
through many ways
Real Time
Monitoring and
Extensive Reporting
Features
Multilevel Self Service
IVR with TTS and
Speech Recognition

4. InterDialog Dialer
Automatic, Predictive, Progressive and Preview Dialer
Features
Least Cost
Routing
NCPR and SS7
Support
FTD/ MTD Data
Support
Screen
Capturing
along with
Voice

5. Automated Voice Blasting Solution
•Interactive touch tone confirmation and voice response.
•Pre-recorded voice message by system.
•Easy to use spread sheet with feature to schedule future calls.
•Message designer including text to speech technology allows
personalized messages to each call.

6. Real Time Monitoring and Reporting Software
• Deliver real and measurable business values.
• Maximize productivity.
• Improve Return on Investment.
• Improve Planning.
• Online view available for many things like average talk time, trunk utilization,
abandoned calls and service levels.

7. IVREdge
High Performance IVR System
• Multiple telephone line support both
on analog and digital.
• Advanced call screening and call
switching options.
• Multi-language support.
• Text-to-Speech.
• Flow Selection on DNIS and ANI.

8. Unified View and Retrieval for recorded files
• Calls can be recorded on Analog or Digital extensions.
• Database servers are set up at the main location and at each branch.
• Retrieved Data regardless of the location of the agents.

9. Via SMS
SMS based Alert and Query System
• One way SMS Communication using
Internet SMS Gateway and Two way
SMS by using GSM modem.
• Built in e-mail integration for
automatic dual routing.
• Integration with external applications
and databases like ERP, CRM etc.
• DNS list maintenance with Import/
export .

10. Complaint/ Inquiry Management Software
• Dashboard
• Account Management
• Contact Management
• Case Management
• Document Management
• Task Management with Appointment & Reminders
• Escalations
• Customer Product Inventory Management
• Operation Schedule and Time Zone Management
• Embedded Images and Skill Based
• User Definable Views
• Service Level Agreements
• Email/ SMS notifications
• Templates for Email
• Post it
• Chat
• Report

11. For more information:
Email us at info@teckinfo.com
or
call (+91) 11-49605518
Visit our Website: http://www.teckinfo.com
Thanks