1. 9776 Paw Paw Lake Drive, Mattawan, MI 49071  (269) 668-2747 (home) (269) 270-5057 (cell)  reva_muriel@hotmail.com
MURIEL M. REVA
“The challenge of leadership is to be strong, but not rude; be kind, but not weak; be bold, but not bully; be thoughtful, but not lazy; be
humble, but not timid; be proud, but not arrogant; have humor, but without folly.” - Jim Rohn
PROFILE
SKILLS AND TRAINING:
Budget Management
Public Speaking – Presentations
Human Resources
Project Management
Coaching - Training
Facility Management
Safety – Quality
Office Management
Accounting – Purchasing
Superior Customer Service
“When a team outgrows individual
performance and learns team
confidence, excellence becomes a
reality.” - Joe Paterno
▪ Well-developed leadership, communication, and human relations skills; acute ability to anticipate
and problem-solve before issues escalate.
▪ 15 years working in a Team Leader accomplishing staff results through communicating
expectations, planning, monitoring and appraising job results.
- Recruit, select, orientate, and train prospective/new employees.
- Coach, counsel and discipline employees.
- Develop, coordinate, and enforce existing or new systems, policies and procedures and
productivity standard.
▪ Proven driven professional who maintains quality service by enforcing standards; analyze and
resolve problems, and recommend and implement system improvements.
▪ Define strategic goals by gathering pertinent business, financial, service, and operations
information; identify and evaluate options, choose course of action, define objectives, and
evaluate outcomes.
▪ Meet financial goals by forecasting requirements, participate in preparation of annual budget;
schedule expenditures, analyze variances; and when necessary initiate immediate corrective
action.
▪ Goal-surpassing employee—significantly exceeds employer’s expectations in multiple areas
including quality, managing, as well as overall performance.
▪ Cooperative, team player; customer-focused—committed to meeting and exceeding the needs
of the internal and external customer.
▪ High level of accountability for work deadlines, team motivator with the ultimate goal of
improving team’s efficiency.
Accomplishments –
 •Chosen as amember of an Integration Team (14 members) merging two propane companies worth $800 million (2700 employees).
 •Recipient of 3 national awards for “quality” in the writing and presentation of training materials from the Canadian National Association of
Career Colleges.
 •Established a successful Career Development/Graduate PersonnelAgency (80% placement in a province with the highest rate of
unemployment).
 •Managed 2successful national training initiatives.
 Led the creation of the GLP system and personally wrote the Quality Management Plan for CeeTox.
 Successfully decreased high Accounts Receivable through problem-solving, documentation, trainingand testing
- Requested by company president to carry same efficiencies throughout all regions in the country.
 •“Studentof the Year”, “Overall Excellence Award”, and College Valedictorian – Computer Specialist program.
PROFESSIONALEXPERIENCE
Leadership Skills
• Recruited, screened, and interviewed staff; monitored and distributed workload assignments, and led work teams.
• Managed a team of 33 trainers and support staff to implement a national one-on-one field training initiative.
• Directed 29 instructors/staff and managed the operation of a private post-secondary college.
• Managed and motivated administrativegroup 25+ employees to support engineering project teams.

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9776 Paw Paw Lake Drive, Mattawan, MI 49071  (269) 668-2747 (home) (269) 270-5057(cell)  reva_muriel@hotmail.com
Leadership Skills (Continued)
• Director of volunteers and executive team member for a large successful Canadian city event (1 year commitment - recruited/trained/directed
1100+ volunteers (audience of 20,000 youth).
• Supported and led many teams including peer reviews, process flow, etc.
• Handled all logistical moves within CeeTox, managed purchasing and the negotiating of all laboratory and office supplies and equipment, and
oversaw cell phone and IT systems.
• Coordinated the development, scheduling, delivery, and evaluation of numerous trainingprograms.
• Led team in compiling professional proposal submissions – deadline driven and always met.
• Evaluated and recommended approach to Board of Directors for start-up of apolytechnic college.
• Acted as Coordinator and ombudsman for self-directed Teaming model—10 teams across Western Canada (2 years).
• Maintained confidential, up-to-the minute organizational charts, managed employee evaluation system, ensured standards for technical documents
were met,and created industry policies and procedures.
• Prepared expense reports, approved invoices and created purchase orders, audited credit card expenditures, coordinated travel and training for
all employees (75 staff members in 5 locations across Alberta).
Communication Skills
• Presented motivational talks (i.e., personal growth, time management, and work ethic).
 Designed, developed, and delivered numerous training programs for a variety of individual and organizational needs.
- Created and implemented a “Teaming” Handbook.
- Researched and prepared a Manual BillingHandbook.
- Compiled a Call Center Residential Sales Handbook.
- Directed a Focus Group to evaluate and update a Commercial trainingprogram for theReal Estate Board.
- Created and implemented Standards and Policies for a fastgrowing heavy equipment company.
 Member of marketing teams – planned, designed and promoted.
 Editor of ICG Propane, Western Region “Team Connection” Newsletter, 2 years.
 Assistant to President of a Career College (8 locations) during her tenure when she was honored as “Canadian Woman Entrepreneur of
the Year”.
WORK HISTORY
Office Manager, CeeTox, Inc., Kalamazoo, MI, 2006 - 2014
Executive Assistant, Hammer Equipment Sales Limited, Calgary, AB, 2005 - 2006
Business Process Consultant, self-employed, 2003 - Present
Project Support Manager, Tri Ocean Engineering Ltd,Calgary, AB, 2002 - 2004
Functions Manager, The 400 Club, Calgary, AB, (tempposition) 2002
Business Processes/Technical Writer/Trainer & Teaming Coordinator, ICG/Superior PropaneInc., Calgary, AB, 1998 - 2001
Consultant, Eastern Polytechnic Institute, St. John’s,NL, 1996 - 1997
Director/Instructor/Career Development Coordinator/Executive Assistant, The Career Academy, St. John’s,NL, 1992 - 1996
Human Resources Assistant, City of Prince George, BC,1987 - 1991
Administrative Assistant, Nabisco BrandsInc., Calgary, AB, 1980 - 1986
EDUCATION
Human Relations/Training/Time Management courses, ongoing
Microsoft Office - Advanced, The Academy of Learning, Calgary, AB, 1997
Microcomputer Specialist (honors), The Career Academy, St. John’s, NL, 1992
Office Management, Cabot College, St. John’s,NL, 1977