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M. Waleed Nisar
Customer Services, Accounts & Administrative Professional
Abu Dhabi, UAE.
+971-58-8426380 m.waleed.nisar@gmail.com
Nationality Pakistani
Date of Birth 23 Feb, 1993 Marital status Single
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Career Creed
Looking for a challenging position as a Accounts/Admin in an organization where my skills and abilities will be
tapped to its best and which will help me to explore myself fully and realize my potential. A role that would
mutually benefit me and the organization I would work for.
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Academics
BACHELORS OF COMMERCE | PUNJAB UNIVERSITY | IST DIVISION | Completed 2013
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Professional Experience
TRANS GENERAL CONTRACTING & DECORATION
The Trans Gen. Cont& Decoration ‘Furniture Manufacturing Company’ is one of the group of Arabian Company
Abu Dhabi, which is world’s Leading Specialist in Construction, Interior Design & Manufacturing of fine quality
furniture.
DESIGNATION: Admin/Accounts (May2017 Till)
Area of Experience: Administration & Accounts
Key responsibilities
● Preparing time sheets of the employees on MS Excel and recording their overtime data simultaneously.
● Looking after the clients queries and composing detailed reports for the on going projects.
● Supervising the procurement and inventory record of in used items of workshop.
● Managing all admin & clerical work of the factory.
● Handling some part of accounts as well(making petty cash & collection report).
● Generating LPO’s according to the project details.
● Conducting trainings in correspondence of HR instruction to all employees to make a better working
environment.
SERENA BUSINESS COMPLEX
The Serena Group comprises a collection of 36 luxury resorts, safari lodges, hotels and business complex
which are located in East Africa (Kenya, Tanzania, Rwanda, Uganda, and Mozambique) and Central and South
Asia (Pakistan, Afghanistan, and Tajikistan) & is under the label of LHW Leading Hotels of the World.
DESIGNATION: CRO (Customer Relations Officer) (Oct 2014 Till Nov 2016)
Area of Experience: Hospitality
Key responsibilities
● Administered Performance Management by diagnosing improvement opportunities, providing
effective feedback, coaching, training, professional development, and corrective action plans.

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● Assisted in the compliance with ISO Requirement in relation to the quality management system and
the quality procedures related the documentation and archiving.
● Recognizing and Satisfying Customer needs through a thorough understanding and identification of
the appropriate need and following through on cross sell and up-sell opportunities.
● Answer Tenants Calls professionally to provide information about asked queries.
● Replied customer queries through E-Mailing in formal and executive manner.
● Worked under Stressed Situation with co-ordination and team work to dig out a positive way to
maintain the quality customer services.
● Record Keeping of customer interactions and transactions, recording details of inquiries, complaints
and comments, as well as action taken.
● Have a deep concern to Follow-Ups of the day and pending issues regarding the departmental support.
● Supervising the Record Filing through which, day end report is being created.
● Handled more than 40 Multi National Organization and facilitating them and resolve all their office
issues.
● Used FMCG to place a purchase requisition on requirement of the departmental usage, with assistance
of IT and a have good idea to work through this most used software.
● Organize Office Meeting for the according to their state of affairs and assist them with additional
requirements. Maintaining the pre-informed meeting schedule and its file work.
● Prepared Letters and Documentation of the queries asked by the organizational focal persons.
● Attended the Visitors and Guest and deal with inquiries on the phone and face to face. Provide
information regarding the organizational issues, clients and customers.
● Arranged Meeting with Prospective Tenants to see vacant space in Serena, describing them with all
information regarding facilities which are being discussed by corporate sector.
● Learned to operate Fax, Scanner and Printing and assist the Tenants in this regard.
● Maintaining the clean and pleasant atmosphere of the working area.
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Achievements
Revised the entire SOPs for facilitating the customers, clients & with the coordination of IT and HR made it
more innovative, efficient and time saving for concerned departments.
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EXCISE AND TAXATION DEPARTMENT
A government organization through which tax is being conducted.
DESIGNATION: Data Entry Operator (Jan 2013 Till Oct 2014)
Area of Experience: Data Entry
Key responsibilities
● Data entry in Orcale [ERP], ensuring all data is entered in the system accurately and timely manner.
● Issued Computerized Route Permits for commercial vehicle.
● Closing the Open Cases in 3 working days, solving any problem during processing.
● Assisted the Head Clerk in managing the clerical tasks.
● Took periodic Backups for Data library and restoration in case of any problem.
● Supervised the Filing of vehicle permit documents.
● Member of Audit Committee, assisting auditors in annual and interim audit.
● Carried out any other task assigned by management.

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● Typing Speed 45 wpm.
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Participation
Have played Cricket for the Hotel (Serena), As an All-Rounder.
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Traits Skills
Willingness to learn and update knowledge. MS Office(Word, Excel, Power Point), Oracle, VMS,
Ability to organize to get things done. Android, Team Management, Communication
Positive attitude, Self-confidence. Time Management, Leader ship .
Language |English| Urdu | Punjabi |
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Reference
Jawad Lodhi Cost Accountant Alpha Flight Services LLC UAE +971-55-8292764
Mahmood Civil Engineer +971-50-2523155