1. MUHAMMAD SHAHZAD
+971508466 338 / +971 50 7222 598 ••• shahzadhameed_19@hotmail.com / mayeo_nj@hotmail.com
SENIOR FINANCIAL OPERATIONS & WEALTH MANAGEMENT PROFESSIONAL
Recognized for high professional merit & excellence in the entire career
Proactive, dynamic and result-oriented professional with over 13
years’ progressive experience in dealing with Mortgages, Savings,
Investments and life insurance products with both External and
Internal stakeholders; expertise in managing projects, System
migrations, Quality assurance, systems testing and customer
service management
Successful in handling the Migration Project in HSBC for Wealth
Management Operations & Home Finance Operations, Mashreq
Millionaire-Credit Card Project and Securitization (Cheques) Project
in Tamweel PJSC ( Pl refer to page 4 Annexure ‘A’ for the details);
pragmatic, with proven managerial acumen and abilities to
withstand work pressures, deliver assignments within specified
time frame without compromising on quality benchmarks.
Seeking challenging role of Finance Controller/CFO across industries preferably with petroleum company or
contractor/developer based company, demanding high standards of quality and precision and providing opportunity
to amalgamate my personal enrichment with professional goal.
EXECUTIVE SUMMARY
 Demonstrated expertise in System migrations, Project life cycle management, Quality assurance, Project
management and reparation of charts & amalgamation of data to present in a concise form
 A self motivated, quick learner and confident with thirst for keeping updated on the latest development in the
Banking operations, financial modeling, Customer service and implementing in the organization to get an edge
over the competitors
 Possessing multitude of skills including analytics and evaluation, training & service orientation and thereby
improving credibility and quality of business
 Out-of-the-box-thinker, innovative, energetic, well organized & very good strategic planner, with excellent Change
management, Team Building, Complaints handling and Query management skills
 Persistent, perseverance, enthusiastic and ethical with leadership capabilities and attention to details; carries an
unsullied image of integrity and honesty.
 Good communication, presentation, relationship building, interpersonal and motivation skills; ability to work
efficiently with multinational and multi cultural teams.
PROFESSIONAL EXPERIENCE
HSBC BANK MIDDLE EAST LIMITED, DUBAI, UAE • MAR 2007 TILL DATE
Senior Secured Lending Mortgage Officer/Senior Wealth Management Officer
Responsibilities:
• Assigned responsibility of planning and training new recruits
• Handled a migration project to transfer over certain functions to a different team based in India.
• Guiding in performance testing to all the teams affected & involved
• Managed payments & disbursements for mortgages, Mortgage closures & redemptions
• Involved with the project to migrate all Investments and Bonds over to the GSC team in India
• Responsible for managing BAU (New Business) operations, offer agreements, payments & disbursements,
completion & re-structure and Mortgage
EXPERTISE IN
Financial Operations ~ Wealth Management ~
Quality Assurance ~ Project Life Cycle
Management ~ System Testing ~ User Training
~ Customer Service ~ Customer Relations
Management ~ Project Management ~ MIS
Report Generation, Analysis & Investigation ~
Banking Operations ~ Mortgage & Insurance ~
Savings & Investments ~ Training ~ Time
Management ~ Process Reengineering (Six
Sigma) ~ Performance Management

2. • Involved in devising processes, testing of systems, liaising with the different local and international teams, leading
the migration, training end users (GSC team in India) and ensuring launch of new system with minimal issues
• Driving the migration of important processes within the deadline provided by the senior management.
• Involved in HSBC Jersey reporting
• Liaise with most of the Gulf regions and UK Jersey and improving new business processes for a wider benefit
• Scrutinizing documentation according to the fund provider and HSBC Bank Middle East requirements
• Ensuring transactions according to the agreed SLA on the payments transaction system – ISS (HSBC internal
system)
• Involved with internal and external stakeholders on deals, confirmations and unit prices
• Responsible for completing checks on client accounts and ensuring the debit and standing instructions set up on
the HUB system
• Preparing insurance declarations for conventional & Amanah products on a monthly basis
• Responsible for attending conference calls & TV conference call to brief all teams about updates on the migration
project.
Accomplishments:
• Winner of 4 HSBC Shukran awards
• Successfully generated the month end investment reports for the whole of ME for HSBC Jersey reporting
• Instrumental in streamlining of the Mortgage draw-down process
• Applauded for Up-scaling new members of the team
HOME FINANCE PJSC, DUBAI, UAE • DEC 2004 - MAR 2007
Senior Operations Officer – Accounts
Responsibilities:
• Responsible for reporting on the reconciliation of bank statements
• Key person for keeping track for all bounced cheques
• Actively involved in escalating cases with normal priority or with deficiencies, re-payments, disbursements and
securitizations of Mortgages and properties
• Ensured generation of MIS reports and submittal to the senior management
• Involved in planning and training new recruits and up-scaling new entrants
• Ensured the team dealt with all responsibilities as required
• Assigned responsibility of settling early & progressive payments
MASHREQ BANK (MBMS), DUBAI, UAE • SEP 2002 - DEC 2004
Supervisor - Credit Card Dept/Sales Coordinator - Auto Loan Dept
Responsibilities:
• Managed and delegated the day-to-date tasks & activities to a team of 6 people
• Resolved fire-fighting issues and troubleshot the problems
• Arranged and trained new recruits & existing staff for up-scaling the team at each stage
• Entrusted with the responsibility of authorizing all official correspondence and handling queries from internal &
external stakeholders
• Involved in value adding activities such as the generation of MIS and PIE charts related to productivity, on a daily,
weekly and monthly basis
• Analyzed the existing system to work with the changes in the market and economic climate
• Responsible for training new recruits and handling official complaints and correspondences
• Ensured maintaining customer service to the highest level at all times
Accomplishments:
• Successfully motivated the team in an effective manner for driving them towards success
• Single-handedly brought about changes in the BAU procedures to ensure flexibility and ease
CREDENTIALS
• BBA, University of Karachi
• O' Level GCE, Grammar School - Dubai
• Advance Graphic Animation for Web course - Java Script, Macromedia Flash, Bits Institute - Dubai

3. PROFESSIONAL DEVELOPMENT
Training/Workshops Attended:
• Fire Marshall, Eurolink site - Dubai, UAE, 2016
• Leadership training, The Meydan Hotel - Dubai, UAE, 2015
• Six Sigma Yellow Belt Training Workshop, 2015
• The 7 habits of highly effective people EIBFS (Emirates Institute Of Banking and Financial Studies), 2014
Membership:
• Active member of the Toastmasters club 2016
IT Skills:
• MS Office applications, HFE &HUB - HSBC Universal Banking System, GWIS - Group Workflow and Imaging System,
AOP - Annual Operating Plan, Oracle Enterprise Performance Management Workspacefusion Edition 2, IBM Cognos
TM 1 and ISS - Investment Services System
PERSONAL DETAILS
• Date of Birth : 19th
March 1984
• Languages Known : English, Urdu & Arabic
• Nationality : Pakistani
• Passport Details : No. CD6271311 valid till 1st Apr 2017
• Visa Status : Employment Visa
• Address : Dubai, UAE
• Location Preference : UAE
~ References Available Upon Request ~
ANNEXURE ‘A’
MAJOR PROJECTS HANDLED:

4. Project Title: Migration Project in HSBC for Wealth Management Operations (Migration from Dubai to
India team)
Duration: 12 months
Project Description: Operations work of the Wealth team were to be migrated to the outstation team in HSBC-
India.
Role: Project Manager
Responsibilities:
 Involved in transferring all of the operations from Dubai to India
 Organizing meeting/calls with the HSBC-India, IT & Finance team to ensure smooth transition of the processes
 Attending conference calls & TV conference call to brief all teams about updates on the migration project
 Handling performance testing with the end users and training the end users on all the migrated work
 Liaise and coordinating various activities of operations, finance and IT departments
Project Title: Migration Project in HSBC for HFO -Home Finance Operations (Migration from Dubai to India
team)
Duration: 12 months
Project Description: Operations work of the Mortgage team were to be migrated to the outstation team in HSBC-
India.
Role: Project Manager
Responsibilities:
 Responsible for transferring all of the operations from Dubai to India
 Handling and arranging the meeting/calls with the HSBC-India, IT & Finance team to ensure smooth transition of
the processes
 Attending conference calls & TV conference call to brief all teams about updates on the migration project
 Managing performance testing with the end users, training the end users on all the migrated work
 Liaise between the different departments like the operations, finance and IT departments
Project Title: Mashreq Millionaire-Credit Card Project in Mashreq Bank (Promotion Project)
Duration: 6 months
Project Description: Credit Card Operations work, six month project for Mashreq Millionaire-Credit Card
Role: Team Leader
Responsibilities:
 Uploading the project transactions to the Select system
 Ensuring the Credit card details are sent to Card production team for the production of cards
 Accountable for preparing an updated MI relating to the progress of the project
 Improving processes on required basis
 Responsible for training new recruits in ongoing project
Project Title: Securitization (Cheques) Project in Tamweel PJSC (Cheques LOG-BOX Project)
Duration: 6 months
Project Description: Finance, EMI cheques to be deposited once in our LOG BOX account for the full YEAR.
Role: Project Manager
Responsibilities:
 Maintaining an MI and Account ledger balance
 Escalating the bounced cheques MI
 Ensuring all the cheques submitted within the SLA and the LOG BOX accounts reconciled