Communication tips for manager

1. Lesson 2
People use many different ways to communicate their feelings.
Writing a note Facial expressions
Communication is critical to healthy relationships.
Communicating Effectively

2. Lesson 2
• Compare the forms of communication, including passive,
aggressive, or assertive communication
• Develop the communication skills you need to build healthy
relationships with family, friends, peers, and others
• Demonstrate communication skills that show respect for
self, family, friends, and others
In this lesson, you will learn to:
Lesson Objectives

3. Lesson 2
Being an effective communicator means that you correctly
interpret the messages you receive and respond appropriately.
Basic Communication Skills
Three basic skills are needed for
effective communication:
1. Speaking
2. Listening
3. Body language
Effective Communication

4. Lesson 2
Communication Styles
• Passive communicators do not stand up for themselves or
defend their attitudes or beliefs.
• Aggressive communicators often try to get their way through
bullying and intimidation.
• Assertive communicators defend their attitudes and beliefs,
but they also respect the rights of others.
Effective Communication

5. Lesson 2
Speaking Skills
• You demonstrate good speaking
skills when you clearly say what
you mean.
• Changes in the tone, pitch, or
loudness of your voice can affect
communication.
• Using “I” messages can help you
communicate your feelings
positively, without blame or
name-calling.
Effective Communication

6. Lesson 2
Stating Your Feelings Effectively
Effective Communication

7. Lesson 2
Listening Skills
• You can make use of
active listening to improve
your communication skills.
• Active listening involves
giving your full attention
to whatever the speaker is
saying without
interrupting or making
judgments.
Effective Communication

8. Lesson 2
Tips for Active Listening
Make direct eye
contact.
Use body language
and signals, which
show you are listening.
Don’t interrupt the
speaker.
Put away prejudices,
images, or
assumptions.
Effective Communication

9. Lesson 2
Techniques for Active Listening
• Reflective listening: Rephrase or summarize what the
other person has said.
• Clarifying: Ask questions to help understand more fully
what is being said.
• Encouraging: Encourage the speaker to signal that you
are interested and involved.
• Empathizing: Imagine and understand how someone else
feels.
Effective Communication

10. Lesson 2
Nonverbal Communication
• You use body language when you nod or shake your head to
show that you agree or disagree with something that is said.
• When you hold yourself in a tense posture, you silently
communicate that you’re feeling nervous or worried.
• Nonverbal communication can be subtle, taking place at an
unconscious level.
• If your words and your body language seem to contradict
each other, the person you are speaking to may be confused
or unsure of what to believe.
Effective Communication

11. Lesson 2
Obstacles to Clear Communication
• Image and identity issues
• Unrealistic expectations
• Lack of trust
• Prejudice
• Gender stereotyping
Eliminating Communication Barriers

12. Lesson 2
Image and Identity Issues
• Many teens spend at least part of their teen years searching
for an identity.
• If someone is unsure of his or her values, the uncertainty
can complicate the communication process.
Eliminating Communication Barriers

13. Lesson 2
Unrealistic Expectations
• Avoid imposing unrealistic
expectations on your listener.
• This may cause the individual
to become frustrated or
defensive.
Eliminating Communication Barriers

14. Lesson 2
Lack of Trust
• Good communication is built on
trust between two people.
• If you believe that you can’t
count on a person to tell you
the truth or to keep a
confidence, communication is
very difficult.
Eliminating Communication Barriers

15. Lesson 2
Prejudice
• Prejudice prevents a person from having an open mind and
listening to new information.
• To avoid developing prejudices, you can demonstrate
tolerance.
• Being tolerant helps you understand the differences among
people and recognize the value of diversity.
Eliminating Communication Barriers

16. Lesson 2
• Gender stereotyping is a type of prejudice that involves
having an exaggerated or oversimplified belief about people
of a certain gender.
• Assuming that all males like sports and that all females
enjoy cooking are examples of gender stereotyping.
Gender Stereotyping
Eliminating Communication Barriers

17. Lesson 2
Constructive Criticism
• Constructive criticism is intended to bring about positive
changes.
• You may find that giving the person feedback in a more
positive manner helps him or her and your relationship.
• It is very important to begin your discussion by using an “I”
message to explain how you feel.
• Point out what the person is doing or has done, and suggest
a better way to do it.
Constructive Feedback

18. Lesson 2
Expressing Yourself
• Expressing and receiving
respect, admiration, and
appreciation with grace and
sincerity can help you build
and maintain healthy
relationships.
• It shows that you do not take
the relationship for granted, and
it demonstrates good
sportsmanship and good
character.
Acknowledgements and Compliments

19. Lesson 2
Q. _________ is an unfair opinion
or judgment of a particular
group of people.
1. Gender stereotype
2. Prejudice
3. Lack of trust
4. Image issue
Choose the appropriate option.
Quick Review

20. Lesson 2
A. 2. Prejudice
Prejudice is an unfair opinion or judgment of a particular
group of people.
Click Next to attempt another question.
Quick Review - Answer

21. Lesson 2
Quick Review
Q. Which one of the following is
not included in forms of
communication?
1. Speaking
2. Body language
3. Sleeping
4. Listening
Choose the appropriate option.

22. Lesson 2
Click Next to attempt another question.
Quick Review - Answer
A. 3. Sleeping
Forms of communication do not include sleeping.

23. Lesson 2
Quick Review
Q. Which one of the following is
not an example of active
listening?
1. Reflective listening
2. Staring
3. Encouraging
4. Empathizing
Choose the appropriate option.

24. Lesson 2
Click Next to attempt another question.
Quick Review - Answer
A. 2. Staring
Active listening does not include staring.

25. Lesson 2
Quick Review
1. Tolerance
2. Constructive
criticism
3. Nonverbal
communication
4. All of the above
Choose the appropriate option.
Q. Which one of the following
includes communication skills
that demonstrate consideration
and respect for self, family, and
others?

26. Lesson 2
Click Next to attempt another question.
Quick Review - Answer
A. 4. All of the above
Communication skills that demonstrate consideration and
respect for self, family, and others include tolerance,
constructive criticism, and nonverbal communication.

27. Lesson 2
End of Lesson 2
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28. Lesson 2
A. Correct! Prejudice is an unfair opinion or judgment of a
particular group of people.
Click Next to attempt another question.
Quick Review - Answer

29. Lesson 2
You have answered the question incorrectly. Go back to try
again, or click Next to view the correct answer.
Quick Review - Answer

30. Lesson 2
A. Correct! Forms of communication do not include sleeping.
Click Next to attempt another question.
Quick Review - Answer

31. Lesson 2
You have answered the question incorrectly. Go back to try
again, or click Next to view the correct answer.
Quick Review - Answer

32. Lesson 2
A. Correct! Active listening does not include staring.
Click Next to attempt another question.
Quick Review - Answer

33. Lesson 2
You have answered the question incorrectly. Go back to try
again, or click Next to view the correct answer.
Quick Review - Answer

34. Lesson 2
A. Correct! Communication skills that demonstrate
consideration and respect for self, family, and others
include tolerance, constructive criticism, and nonverbal
communication.
Click Next to attempt another question.
Quick Review - Answer

35. Lesson 2
You have answered the question incorrectly. Go back to try
again, or click Next to view the correct answer.
Quick Review - Answer

36. Lesson 2
• You demonstrate good speaking
skills when you clearly say what
you mean.
• Changes in the tone, pitch, or
loudness of your voice can affect
communication.
• Using “I” messages can help you
communicate your feelings
positively, without blame or
name-calling.
Speaking Skills
An “I” message
is a statement in
which a person
describes how he or
she feels by using
the pronoun “I.”
Effective Communication

37. Lesson 2
• Prejudice prevents a person from having an open mind and
listening to new information.
• To avoid developing prejudices, you can demonstrate
tolerance.
• Being tolerant helps you understand the differences among
people and recognize the value of diversity.
Prejudice
Prejudice is
an unfair opinion
or judgment of a
particular group
of people.
Eliminating Communication Barriers

38. Lesson 2
• Prejudice prevents a person from having an open mind and
listening to new information.
• To avoid developing prejudices, you can demonstrate
tolerance.
• Being tolerant helps you understand the differences among
people and recognize the value of diversity.
Prejudice
Tolerance is the
ability to accept others’
differences and allow
them to be who they
are without your
expressing disapproval.
Eliminating Communication Barriers

39. Lesson 2
• Constructive criticism is intended to bring about positive
changes.
• You may find that giving the person feedback in a more
positive manner helps him or her and your relationship.
• It is very important to begin your discussion by using an “I”
message to explain how you feel.
• Point out what the person is doing or has done, and suggest
a better way to do it.
Constructive Criticism
Constructive
criticism means
nonhostile
comments that
point out problems
and encourage
improvement.
Constructive Feedback

40. Lesson 2
• You can make use of
active listening to improve
your communication skills.
• Active listening involves
giving your full attention
to whatever the speaker is
saying without
interrupting or making
judgments.
Listening Skills
Active
listening is paying
close attention to
what someone is
saying and
communicating.
Effective Communication

41. Lesson 2
• You use body language when you nod or shake your head to
show that you agree or disagree with something that is said.
• When you hold yourself in a tense posture, you silently
communicate that you’re feeling nervous or worried.
• Nonverbal communication can be subtle, taking place at an
unconscious level.
• If your words and your body language seem to contradict
each other, the person you are speaking to may be confused
or unsure of what to believe.
Body language is
nonverbal
communication
through gestures,
facial expressions,
behaviors, and
posture.
Effective Communication
Nonverbal Communication