Mrs Stella Kochen Susskind

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Pionner in Mystery Shopping in Latin America, Shopper Experience was established in 1988 as Buy & Test. Stella Susskind is consider one of the most important experts in Mystery Shopping worldwide. Her book "Cliente Secreto a metodologia que revolucionou o atendimento ao consumidor"by Primavera Editorial is a best seller and the first book about Mystery Shopping in Latin America. Pioneira na América Latina em Mystery Shopping, Cliente Oculto, Stella fundou a Shopper Experience em 1988, com o nome original Buy & Test. Stella Susskind é considerada uma das mais importantes experts em Mystery Shopping no mundo. Escreveu "Cliente Secreto , única obra sobre o tema

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