This presentation was delivered to a Diversity course at University of Canberra, providing the class with an overview of Bullying in the workplace. The references for this presentation can be found at: http://www.delicious.com/blondlox/Morristeami-UC-lecture-190811

1. Workplace Bullying Diana Morris Morristeami 16 August 2011 1

2. Psychosocial Hazards “Psychosocial hazards are defined by the International Labour Organisation (ILO, 1986) in terms of the interactions among job content, work organisation and management, and their environmental and organisational conditions, on the one hand, and the employees’ competencies and needs on the other.” (Leka, S. & Jain, A., 2010) 2

3. 3 Image: © 2011 Morristeami

4. Pasquale De Petro, 53 4 Image source: http://blackchristiannews.com/news/depressed-pastor.jpg

5. BrodiePanlock (1987 – 2006) 5 Image source: http://resources3.news.com.au/images/2010/02/08/1225828/045631-brodie-panlock.jpg

6. How do we reduce the impact? 6

7. How do we reduce the impact? What is Bullying? OHS Legislation Understanding the workplace Management Culture Environment Understanding yourself Your skills and ability Your role Your thought patterns Appreciating diversity 7

8. What is Bullying? 8

9. What is Bullying? “Bullying is repeated unreasonable behaviour directed towards a worker or group of workers that create a risk to health and safety.” (ACT Work Safety Commissioner, 2010) 9

10. What is Bullying? Worksafe ACT identifies bullying as behaviour that meets the following criteria: if behaviour is repeated if behaviour occurs between workers of an organisation if behaviour is unwelcome and unsolicited if a reasonable person would consider the behaviour to be offensive, intimidating, humiliating or threatening If behaviour has the potential to cause harm to those experiencing the behaviour 10

11. What is not bullying? Reasonable actions carried out in a fair and just way is not bullying. For example: Setting performance goals, standards and deadlines Transferring a worker Constructive feedback Performance management processes Implementing organisational or systematic changes 11

12. Types of Bullying Indirect work bullying Unjustified criticism or complaints; Deliberately excluding someone from workplace activities; or Deliberately denying access to information or other resources. Direct work bullying Verbal abuse; Putting someone down and humiliating a person through gestures, sarcasm, criticism, teasing and insults, often in front of others; or Spreading rumours or innuendo about someone. 12 Source: Commissioner for Public Administration: ACT Government. (2010). Preventing Work Bullying Guidelines: guide to prevention and management of work bullying. Canberra: ACT Public Service.

13. Types of Bullying Upwards:a manager/team leader is being bullied by someone they require to manage Disruptive Hold Information Downwards: a manager/team leader bullies someone in their team or who they manage Belittle team member Give work below level of expertise Isolate a team member Performance management out Sidewards: bullying amongst people who work at the same level Mobbing 13

14. Types of Bullying Intended: Where actions were intended to humiliate, offend, intimidate or distress, whether or not the behaviour did in fact have effect. Unintended: Although not intended to humiliate, offend, intimidate or distress, did cause and should reasonably have been expected to cause the effect. 14 Source: Commissioner for Public Administration: ACT Government. (2010). Preventing Work Bullying Guidelines: guide to prevention and management of work bullying. Canberra: ACT Public Service.

15. Occupational Health & Safety 15

16. ACT Work Safety Act The Work Safety Act 2008 requires a person conducting a business or undertaking and/or a person in control of premises to identity hazards, assess risks and eliminate or control risks to the health and safety of workers. A person conducting a business or undertaking and/or person in control of premises must consult workers and take all reasonably practicable steps to protect the health, safety and wellbeing of workers. 16 Source: ACT Work Safety Commissioner. (2010). Preventing and responding to bullying at work. Canberra: ACT Work Safety Commissioner.

17. OHS Harmonisation National consistency of Occupational Health and Safety 1 Janurary 2012 Offences and Penalties OHS > Work Health and Safety 17

18. Penalties and Offences 18 Source: Worksafe ACT. (2011). National Harmonisation of OHS laws. Retrieved August 12, 2011, from Worksafe ACT: http://www.worksafe.act.gov.au/page/view/2006#National Harmonisation of OHS laws

19. Appreciating Diversity 19

20. Workforce Characteristics Gender Casual workers Young workers Mature workers Workers in minority groups Ethnicity Religion 20

21. Workplace relationships Negative Withholding information from somebody else Making someone feel inferior Snide comments Yelling Positive Working collaboratively Understanding other’s needs Showing respect Embracing change Constructive Feedback Guidance 21

22. Understanding The workplace and Yourself 22

23. The workplace Organisational Change Negative leadership styles Lack of appropriate work systems Poor workplace relationships Workforce characteristics 23

24. The Manager 24

25. Employee one 25

26. Employee two 26

27. Organisation The Manager Employee 1 Employee 2 27

28. Bibliography ACT Work Safety Commissioner. (2010). Preventing and responding to bullying at work. Canberra: ACT Work Safety Commissioner. ALB. (2011, August 11). 'Harmonised' occupational health and safety ("OHS") laws - coming into effect in 2011 and 2012. Retrieved August 11, 2011, from ALB Legal News: http://au.legalbusinessonline.com/online-practice-area-editor/employment-law/harmonised-occupational-health-and-safety-ohs-laws-coming-into-effect-in-2011-and-2012/107109 AP. (2011, February 08). Men who tormented suicide waitress BrodiePanlock fined. Retrieved August 16, 2011, from News.com.au: http://www.news.com.au/business/business-smarts/men-who-tormented-suicide-waitress-brodie-panlock-fined/story-e6frfm9r-1225827798866 Blackman, D., & Phillips, D. (2009). The Psychological Contract, Knowledge Management & Organisational Capacity. Journal of Knowledge Mangement Practice . Branch, S., Ramsay, S., & Barker, M. (n.d.). Causes of Upwards Bullying: Managers' Perspectives. Retrieved Agugust 17, 2011, from Causes of Upwards Bullying: Managers' Perspectives: http://www98.griffith.edu.au/dspace/bitstream/10072/11930/1/40018.pdf Butcher, S. (2011, June 1). Brodie's law to get workplace bullies. Retrieved August 2011, 17, from Sydney Morning Herald: http://www.smh.com.au/national/brodies-law-to-get-workplace-bullies-20110531-1fer0.html Commissioner for Public Administration: ACT Government. (2010). Preventing Work Bullying Guidelines: guide to prevention and management of work bullying. Canberra: ACT Public Service. International Labour Organisation. (2011). Psychosocial hazards and mental stress. Retrieved August 15, 2011, from International Labour Organisation: http://www.ilo.org/safework/areasofwork/lang--en/WCMS_108557/index.htm La Canna, X. (2011, April 05). Parents welcome 'Brodie's Law' on bullying. Retrieved August 15, 2011, from News - Ninemsn: http://news.ninemsn.com.au/national/8232748/new-laws-to-curb-bullying 28

29. Bibliography Leka, S., & Jain, A. (2010). Health Impact of Psychosocial Hazards at Work: An Overview. Nottingham: Institute of Work, Health & Organisations, University of Nottingham. McCabe, M. (2011). OHS Harmonisation: Model Work Health and Safety Laws. Retrieved August 14, 2011, from Worksafe ACT: http://cdn.justice.act.gov.au/resources/uploads/Worksafe/training/Model_laws_public_presentation.pdf Ross, N., & Wright, A. (2011, April 08). Sweet outcome for bullied jet cleaner Pasquale De Petro. Retrieved August 16, 2011, from Adelaide Now: http://www.adelaidenow.com.au/news/breaking-news/sweet-outcome-for-bullied-jet-cleaner/story-e6frea73-1226035801349 Work Cover New South Wales. (2011). New South Wales Government - Work Cover. Retrieved August 15, 2011, from New South Wales Government - Work Cover: http://www.workcover.nsw.gov.au/formspublications/publications/Documents/preventing_reponding_bullying_factsheet_2269.pdf Worksafe ACT. (2011). National Harmonisation of OHS laws. Retrieved August 12, 2011, from Worksafe ACT: http://www.worksafe.act.gov.au/page/view/2006#National Harmonisation of OHS laws BIBLIOGRAPHY ONLINE ACCESS: http://www.delicious.com/blondlox/Morristeami-UC-lecture-190811 29