Morris Pentel
5
Followers
Personal Information
Unternehmen/Arbeitsplatz
London, United Kingdom United Kingdom
Beruf
Cust Experience Designer, Futurologist Board AdvisorChairman Customer Experience Foundation & TheFutureStore.Today
Branche
Apparel / Fashion
Info
A futurologist and designer of customer experience & customer contact strategy.
A globally recognised professional public speaker and writer on the future of contact new technology & strategies running one of the most advanced business science organisations in the world.
A leader in Customer Experience Design & Engineering delivering reduced cost and increased profits together with improved process and experience to large organisations and governments around the world.
I also work with the suppliers to those organisations providing thought leadership programmes & proposition development.
I design the application of Customer Value, Measuring Customer Emotion, Applied Technology, Cont...
Tags
customer emotion
cx
customer service
customer experience
business model
transformation
digital strategy
customer relationship management
customer
cxpa
cxfo
strategy
strategic planning
culture
customer insight
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